Overview
The Program Manager will support the planning, coordination, and execution of various projects and initiatives within the Telecom IT department. This role focuses on ensuring smooth day‑to‑day operations, maintaining clear communication across teams, and helping leadership track progress on program activities.
Key Responsibilities
Program Coordination & Tracking
- Assist in planning and organizing program schedules, meetings, and milestones.
- Track ongoing project updates and report progress to senior management.
- Maintain program documentation, dashboards, and status reports.
Stakeholder Communication
- Serve as a central point of contact between internal teams such as engineering, operations, and support.
- Coordinate with external vendors, partners, and clients for updates or information needs.
- Prepare meeting notes, summaries, and follow-up action items.
Administrative & Office Support
- Organize program files, records, and communication logs.
- Support budgeting, invoice processing, and basic financial tracking for program activities.
- Assist in preparing presentations and program briefs for leadership.
Process Support
- Help ensure teams follow standard procedures and timelines.
- Identify minor issues in workflows and suggest improvements.
- Support quality checks on documents, reports, and deliverables.
Risk & Issue Logging
- Maintain simple risk and issue registers.
- Coordinate with teams to gather updates and escalate concerns when necessary.
Qualifications
- Bachelor's degree in any field (business, technology, or telecom-related preferred but not mandatory).
- Basic understanding of office tools (Word, Excel, PowerPoint, email, scheduling tools).
- Strong verbal and written communication skills.
- Good organizational, coordination, and time‑management abilities.
GCS is acting as an Employment Business in relation to this vacancy.
Program Manager
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