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Role Overview

Are you an experienced technical leader with a passion for driving operational excellence across Managed IT and Cyber Security services?

I'm looking for a Lead Infrastructure Engineer to take charge of service delivery, project execution, and technical team management within a dynamic MSP environment. This is a hands-on leadership role requiring deep technical expertise across Microsoft 365, Azure, networking, and security, as well as a strong command of ITIL-based service delivery models.

You'll be the go-to escalation point, a trusted advisor to clients, and a strategic voice in driving technical innovation and infrastructure improvement.

Key Highlights:

Lead all technical operations and projects (cloud migrations, VPNs, infrastructure upgrades)

Act as the senior escalation point for complex IT issues

Oversee and mentor a skilled technical team

Maintain and optimise client infrastructure (Azure, M365, SonicWall, networking)

Drive internal process improvements and operational efficiencies

Collaborate with clients and stakeholders to ensure SLA compliance and satisfaction

What We're Looking For:

Minimum 7 years in MSP environments in Ireland

Minimum 4 years managing technical teams

Strong hands-on expertise with Microsoft 365, Azure, Entra ID, SonicWall, networking, and Windows Server

Proven project management experience

Excellent communication and client-facing skills

Certifications (Mandatory):

ITIL v4 Foundation

Microsoft Azure Administrator (AZ-104)

Microsoft 365 Enterprise Admin Expert

CompTIA Security+ or CISSP

CCNA

Bonus Certs (Nice to Have):

Azure Solutions Architect (AZ-305)

SonicWall SNSA

PRINCE2 / PMP

VMware VCP

CEH

If you're a technically skilled leader looking to make a real impact in a growing MSP, we'd love to hear from you.

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GCS is acting as an Employment Agency in relation to this vacancy.

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Job Title: IT Service Desk/CSR

Location: Dublin, Ireland
Duration: 11 Months
Work Type: Hybrid

Job Overview:

We are seeking a motivated and customer-focused professional to join our global Customer Support team in Dublin. This role involves providing first-line support to ensure a world-class customer experience. You will be responsible for managing and resolving technical issues, logging and tracking cases, and providing high-quality support via phone, email, and case management tools.

Key Responsibilities:

Log incidents and service requests on the IT Service Desk and maintain accurate records of software/hardware issues.Provide initial triage and technical support by resolving customer inquiries and problems in a timely and efficient manner via phone, email, or case.Escalate complex issues to internal or external support teams or Subject Matter Experts when necessary.Support end users by offering guidance and training on platform usage.Participate in global forums and knowledge-sharing sessions, including Transfer of Information (TOI) and other training programs.Assist peers with their cases and contribute to team collaboration.Perform User Acceptance Testing (UAT) and contribute feedback to improve service delivery.Identify gaps in self-service documentation and suggest improvements.Manage multiple support cases daily and ensure timely resolution.Provide support for store applications or additional tools as needed.

Required Skills and Experience:

2-4 years of experience in an IT support or helpdesk environment.Strong technical background with the ability to quickly learn new technologies.Proven experience in providing phone-based technical support with a focus on first-call resolution.Excellent written and verbal communication skills.Ability to communicate effectively at all organizational levels.Strong problem-solving skills and the ability to ask precise questions to diagnose issues.Comfortable handling difficult conversations with customers in a professional manner.Experience with IT Service Management tools is highly preferred.Basic understanding of ITIL processes and business operations.Experience with SaaS applications and troubleshooting cloud-based environments.

Preferred Qualifications:

Degree or equivalent work experience in a Customer HUB, Customer Care, or IT Support role.Prior experience supporting an Enterprise Software or SaaS environment.Familiarity with IT platforms or support ticketing systems is an advantage.

GCS is acting as an Employment Business in relation to this vacancy.

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Systems Administrator - 3-Month Initial Contract (Public Sector, Dublin)

Location: Onsite in Dublin (hybrid potential after 3 months)
Contract: 3-month initial contract with strong likelihood of extension
Sector: Public Sector
Start: ASAP

We're currently supporting a public sector organisation in Dublin seeking an experienced Systems Administrator for an initial 3-month onsite contract, with a strong chance of extension. This is a fantastic opportunity to contribute to major upcoming ICT infrastructure projects in a highly impactful environment.

You'll join a skilled Infrastructure Team supporting and improving enterprise systems across Windows, virtualisation, backups, and security compliance.

🔧 Key Experience Required:

Strong hands-on experience with:

Microsoft Intune, Microsoft 365, Entra ID (Azure AD)

VMware ESXi, Windows Server (2012-2019)

Veeam backup solutions

Active Directory, DNS, DHCP, and Group Policy

Familiarity with IT security frameworks and compliance, particularly NIS2, is highly desirable.

Excellent troubleshooting, organisational, and communication skills

✅ What's on Offer:

Join critical public sector projects with real societal impact

Opportunity to gain security and compliance exposure (NIS2)

Extension highly likely - with hybrid work option available beyond the initial period

Work within a collaborative and mission-driven ICT team

If you think this role is a good fit or know someone suitable, please apply and/or email me at [email protected].

GCS is acting as an Employment Business in relation to this vacancy.

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Service Desk Support Engineer - Trowbridge

A fantastic opportunity has opened up for a Service Desk Support Engineer to join a leading FMCG brand that heavily relies on contract support - meaning this role has long-term potential!

Location: Onsite in Trowbridge
Contract: 6-month rolling
Rate: £200 per day (Inside IR35)

Key Focus
You'll be providing 2nd Line IT Support across a broad tech stack in a fast-paced, user-focused environment. The role involves a mix of remote and desktop-level support with responsibility for incident resolution, troubleshooting, and escalation as needed.

Core Responsibilities

Provide 2nd Line Support via remote and desktop channelsLog and manage tickets through ServiceNowTroubleshoot and resolve issues across hardware, software, and mobileLiaise with 3rd line and specialist teams for escalationsSet up new users, accounts, and devicesConduct root cause analysis on technical issuesSupport end-user IT inductions

Tech Stack Includes

ServiceNow, Active Directory, Microsoft Office 365, Windows OSCitrix Workspace & VDI, Cisco Jabber, WebExiOS / Android, Apple DEP, RSA TokensSAP (user-level support)HP/Lenovo hardware troubleshootingMobile Device Management (AirWatch, Lookout Console)

What We're Looking For

Proven 2nd Line IT Support experienceStrong communicator (verbal & written)Experience with tech such as Windows OS, ServiceNow, Office 365, Active Directory etc.Must drive and be willing to work onsite 4-5 days/week in Trowbridge

What Next?
If you're a reliable, skilled IT support professional and open to an initial 6-month contract with strong long-term potential, PLEASE HIT APPLY!

GCS is acting as an Employment Business in relation to this vacancy.

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GCS is acting as an Employment Business in relation to this vacancy.

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We are looking for a skilled Azure & Intune Administrator to join this team on a 6-month contract. This role will focus on modernising their endpoint management environment, with a strong emphasis on Microsoft Intune and Azure AD / Entra ID. You'll play a key role in enabling secure, cloud-first device management across the organisation.

Key Responsibilities:

Administer and optimise Microsoft Intune, including:Device enrollment, compliance policies, conditional access, and reportingConfiguration profiles, admin templates, and security baselinesLead Windows Autopilot deployments to support zero-touch Windows 10/11 provisioningPackage and deploy applications using Win32, LOB, and Microsoft Store integrationAssist in migrating from on-prem endpoint management tools (e.g., SCCM, GPOs) to cloud-native solutionsManage and support Azure AD / Entra ID, including Hybrid Join and Azure AD Join scenariosIntegrate Defender for Endpoint and support patching and compliance efforts

Desired Skills:

Strong hands-on experience with Microsoft Intune and Azure AD / Entra IDProven ability to administer modern endpoint environments and drive cloud-first strategiesPractical knowledge of MDM/MAM concepts and technologiesPowerShell scripting for automation and administrationExcellent communication and stakeholder engagement skills

Nice to Have:

Experience with endpoint security tooling and compliance scoringBackground in regulated or enterprise-scale environments

GCS is acting as an Employment Business in relation to this vacancy.

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IT & OPERATIONS MANAGER

Location: London (3 days in office) | Salary: Up to £43,000 | Contract: 1 Year Fixed Term Contract (FTC)

About the Role

Join one of London's longest-standing charities, which has supported the community for over a century. Reporting directly to the COO, this new role is crucial for managing the organization's IT, facilities, H&S, and operational functions. You'll oversee outsourced providers, coordinate projects, support strategic planning, and manage IT and facilities budgets. The role offers a dynamic mix, roughly 60% IT and 40% facilities/operational oversight.

Information Technology & Systems

Develop and execute IT strategies with the COO, focusing on service providers, performance metrics, and cost-saving opportunities.Oversee staff onboarding, including equipment procurement and tool setup.Manage IT supplier relationships and lead system refresh projects, including audits, vendor negotiations, and lifecycle planning.Regularly assess and optimize IT systems to meet organizational needs.

Facilities, Health & Safety, and Administration

Act as the main contact for property management, coordinating contractors and addressing maintenance issues.Ensure compliance with building safety regulations, including documentation, risk assessments, and training plans in collaboration with H&S consultants and HR.Oversee front-of-house operations, reception schedules, and event-related building management.

Projects & Operational Oversight

Lead projects such as refurbishments, technology implementations, and procurement initiatives.Provide operational support for events and administrative needs.Maintain strong relationships across the organization and regularly update the COO on IT and operational plans.

Essential Skills & Experience

Proven project management experience & organizational skills.Knowledge of IT systems, including Microsoft 365 (Teams, SharePoint, Excel, Outlook).Able to manage a small team with a proactive and solution-focused approach.Can negotiate & communicate with internal and external stakeholders.Basic understanding of health and safety, GDPR, and budget management.Familiarity with the unique needs of charities and non-profits is advantageous.

Annual Leave

25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).After 2 years: +3 extra days of leave.After 3 years: +1 additional day.After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Benefits

Standard Life Pension Scheme Enhanced Sick Pay, Maternity & Paternity LeaveEmployee Assistance Programme, Mental Health First Aid and Employee Eyecare VouchersTenancy Deposit Scheme to help secure your homeInterest-Free Season Ticket Loan for cost-effective commutingCycle to Work Scheme Charity Mentoring Network to support professional development and networking

Ready to Apply?
If you're excited by the prospect of managing operations in a dynamic environment and making a tangible impact, we'd love to hear from you. Apply today!

GCS is acting as an Employment Business in relation to this vacancy.

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GCS is acting as an Employment Agency in relation to this vacancy.

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A growing IT team is looking for an experienced Sys Admin with strong expertise in Windows infrastructure, Active Directory (on-prem and Azure), patch management, and automation. The role will focus on ensuring system compliance, deploying software, maintaining endpoint security, and supporting infrastructure projects across a diverse technical environment.

Role: System Administrator

Type: Permanent role

Location: Dublin, Ireland (Hybrid)

Key Responsibilities:

Maintain and monitor Windows & Active Directory/Azure AD/EntraID environments

Manage patching, vulnerability remediation, and compliance via SCCM, Intune, and Autopilot

Deploy applications, updates, and device images according to security standards

Support virtual infrastructure (VMware, Hyper-V) and BCP/DR planning

Automate operational tasks using PowerShell scripting

Manage GPOs, Intune policies, and domain controllers

Participate in an on-call rotation

Skills & Experience:

2-3 years in a similar TechOps/System Admin role

Hands-on with SCCM, Intune, Azure AD/Entra ID.

Strong troubleshooting, documentation, and patch deployment skills

Proficient in PowerShell scripting

Familiarity with security tools & GxP environment (advantageous)

Excellent communication and collaboration skills in a fast-paced, global setup

Qualifications:

Degree or diploma in IT or related field (preferred)

Relevant Microsoft certifications are a plus

GCS is acting as an Employment Agency in relation to this vacancy.

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ORACLE SRE

Location: Knutsford Campus
Salary: Up to £80,000
Type: Permanent

About the Role
We are seeking a Oracle DBA who has an understanding of SRE practices to join one of the major financial institutions in the Northwest. You'd play a pivotal role in ensuring the reliability, availability, and scalability of our systems and platforms.

Key Responsibilities

Availability & Performance: Proactively monitor, maintain, and plan capacity for system reliability, scalability, and observability.Incident Management: Lead incident resolution, root cause analysis, and preventative measures for outages.Automation: Develop tools and scripts to automate operational tasks, enhancing efficiency and resilience.System Optimization: Identify and address bottlenecks, applying performance tuning best practices.Collaboration: Work with development teams to integrate reliability, observability, and scalabilityinto the SDLC.Industry Engagement: Stay updated on technology trends and contribute to internal communities.

Essential Skills & Experience

My client is ideally looking for:

Oracle Expertise: Deep knowledge of Oracle Enterprise Manager (OEM), Oracle Internet Directory (OID), and Oracle database performance tuning.LDAPProtocols: Strong understanding of LDAP protocols and directory services.SQLOptimization: Proficiency in SQL optimization.Scripting: Advanced skills in scripting languages (e.g., Python, Bash).Monitoring Systems: Experience with tools like Prometheus and Grafana, with a focus on observability.

Apply Now
If you're a seasoned Oracle expert ready to take on a leadership role in reliability engineering, we'd love to hear from you. Apply today!

GCS is acting as an Employment Agency in relation to this vacancy.

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