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Senior Business Analyst & QA

The opportunity

Keystone has modernized one application and is planning the next phase across its public safety software estate. We need a hands-on Business Analyst & QA specialist to clarify requirements, execute testing, and help deliver dependable releases while reducing the testing workload on operational teams. You will work with Keystone subject matter experts, development partners, and the central portfolio team.

ResponsibilitiesLead focused discovery sessions; document workflows, business rules, customer configurations, and integrations. Translate findings into prioritized requirements and testable acceptance criteria.Maintain requirements and defect backlogs, distinguish release blockers from enhancements, and keep requirements, tests, defects, and decisions traceable.Design and execute risk-based functional, regression, integration, and end-to-end tests for critical dispatch workflows and data integrity. Use representative environments and approved test data; coordinate performance, resilience, and recovery testing with engineering specialists.Lead defect triage and retesting, organize focused user acceptance testing, and provide evidence and release-readiness recommendations for Keystone approval. Build reusable test cases and introduce automation where practical.Populate and maintain Meridian, the central global system for product and technology information across portfolio companies. Capture products, capabilities, technology stacks, interfaces, deployment variants, ownership, and constraints; validate records with experts and establish an update routine.Experience and approach

Proven hands-on experience combining software QA and business analysis, with strong requirements writing, test design, defect investigation, and stakeholder facilitation. Comfortable working independently across business and engineering teams.

Experience testing mission-critical applications. Public safety, police, fire, ambulance, or computer-aided dispatch experience is strongly preferred. Familiarity with Windows desktop applications, C#/.NET WPF, SQL, and test automation is advantageous.

Expected outcomes

First 30 days: Agree scope and release priorities; baseline requirements, defects, and test coverage; establish the test approach and initial Meridian inventory.

By 60 days: Run priority test cycles with clear defect reporting and acceptance evidence; validate Meridian records for the agreed product scope.

By 90 days: Deliver reusable regression coverage, release-readiness reporting, and validated Meridian records with named owners and a repeatable maintenance process.

Months 4 to 6: Where included, extend coverage to further releases and products, improve automation, and embed the working practices with the team.

Meridian loading milestones assume platform access. Prepare validated import files while access is pending, then load and verify them when access is available.

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Customer Support Operations LeadThe opportunity

Keystone is modernizing its public safety software and strengthening customer support. We need a hands-on contractor to build and embed a service management function with shared intake channels, consistent incident handling, practical tooling, and reliable reporting. You will work with Keystone leadership, support staff, subject matter experts, development partners, and the central portfolio team to implement the operating model while maintaining service continuity.

ResponsibilitiesAssess current support practices; select and configure suitable ticketing tools. Capture phone and email requests in a shared queue, with clear ownership and tracking through resolution; pilot the approach and expand adoption.Create the service catalog, ticket categories, severity criteria, triage rules, escalation paths, and customer communication procedures. Agree service targets, urgent incident handling, and coverage arrangements with leadership.Build runbooks and knowledge articles for recurring issues. Record key customer contacts, service owners and backups, configurations, and interfaces; establish incident and release communication practices.Define and baseline service KPIs covering ticket volume, first response, resolution time, backlog age, escalations, and performance against agreed service targets. Establish dashboards and regular service reviews with tracked actions.Feed support ticket information and KPIs into Meridian, the central global product and technology information system. Agree fields, customer and product links, data quality checks, and update cadence with the platform team; implement a repeatable upload or integration process.Train staff, support the initial operation, and hand over documented processes, tooling administration, reporting, and a prioritized improvement plan with clear ongoing ownership.Experience and approach

Proven experience setting up or improving software support operations, including hands-on ticketing configuration, incident and escalation management, KPI reporting, and team adoption. Strong customer communication and practical judgment are essential.

Public safety, police, fire, ambulance, computer-aided dispatch, or other mission-critical application experience is strongly preferred. Experience with service management practices, knowledge bases, and data exports or integrations is valuable.

Expected outcomes

First 30 days: Map support activity; launch initial ticket capture; agree the draft service catalog, escalation model, KPI definitions, and Meridian data requirements.

By 60 days: Pilot priority workflows and runbooks; record key customer ownership; baseline KPIs and deliver the first ticket and KPI data to Meridian.

By 90 days: Embed repeatable support processes, service reviews, and recurring Meridian updates; complete training and handover with next-phase recommendations.

Months 4 to 6: Where included, expand adoption, refine processes using measured results, and improve knowledge coverage and reporting.

Meridian loading milestones assume platform access. Prepare validated import files while access is pending, then load and verify them when access is available.

GCS is acting as an Employment Business in relation to this vacancy.

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We're looking for a hands-on L3 Site Technician to support hardware, infrastructure, and end-user technology in a mission-critical operations environment. This role is ideal for someone with experience in hardware deployment, desktop support, networking, or data center operations.

What You'll Do

Build, image, configure, and deploy hardware and devices.Troubleshoot desktops, peripherals, connectivity, and network issues.Perform rack-and-stack activities, fiber cabling, and structured cabling work.Handle Layer 1/Layer 2 troubleshooting and device-level fault isolation.Work tickets, perform routine maintenance, and support change management activities.Escalate issues when required and follow documented procedures.Support site technology operations and continuous improvement initiatives.

What We're Looking For

1+ year of hands-on IT support, field services, infrastructure, or data center experience.Experience with hardware deployment and troubleshooting.Knowledge of Windows OS and basic Linux command-line usage.Understanding of networking fundamentals, cabling, and connectivity troubleshooting.Strong problem-solving skills and ability to work in a fast-paced environment.ServiceNow experience is a plus.CompTIA A+ or equivalent experience preferred.

Ideal Candidate

A reliable technician who enjoys hands-on work, follows processes, adapts quickly, and can confidently troubleshoot hardware and connectivity issues in a live operational environment.

GCS is acting as an Employment Business in relation to this vacancy.

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Overview

An exciting opportunity has arisen for a Junior Data Analyst to join a large-scale transformation and data migration programme. The successful candidate will support critical data migration activities, ensuring high levels of data quality, validation, reconciliation, testing, and issue resolution.

This role is ideal for a hands-on analyst who enjoys working with data, investigating issues, and collaborating with business and technical stakeholders to deliver accurate and reliable outcomes. The position is focused on practical data analysis and migration support rather than data science, machine learning, or AI.

Key Responsibilities

Support data migration activities across multiple workstreams.Perform data extraction, validation, reconciliation, and quality assessments.Identify, investigate, and resolve data anomalies and data quality issues.Support testing and UAT activities, including defect tracking and issue management.Create and maintain documentation such as data mappings, issue logs, audit trails, and test evidence.Engage with business users and SMEs to clarify requirements and resolve outstanding issues.Ensure data is accurate, complete, and migration-ready.Manage multiple priorities while meeting agreed project deadlines.

Required Skills & Experience

2-4 years' experience in a Data Analyst, Data Migration Analyst, Technical Analyst, or similar position.Strong SQL skills for querying, analysing, validating, and investigating data.Advanced Excel expertise, including:XLOOKUP / VLOOKUPINDEX / MATCHIF / IFSSUMPRODUCTPower QueryExperience with data cleansing, reconciliation, validation, and data quality processes.Experience supporting testing and UAT activities.Strong analytical and problem-solving abilities.Excellent organisational skills with the ability to manage multiple concurrent tasks.Strong stakeholder engagement and communication skills.Proactive approach with excellent attention to detail.

Desirable Experience

Exposure to Power BI.Experience working on data migration programmes.Previous experience within banking, financial services, regulatory, credit, or other highly regulated environments.

Candidate Requirements

Must be currently based in Ireland.Must be available to commence work immediately.Comfortable working onsite in Dublin three days per week.Ability to work independently while collaborating effectively with wider project teams.

GCS is acting as an Employment Business in relation to this vacancy.

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GCS is acting as an Employment Business in relation to this vacancy.

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GCS is acting as an Employment Agency in relation to this vacancy.

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Role - 3rd Line EUC Support Engineer

Duration - 6 months with very likely extension

Location - Billingham, onsite 5 days a week

Spec -

We're seeking an experienced Level 3 EUC Engineer to join a large-scale enterprise transformation and device migration programme within a highly regulated pharmaceutical manufacturing environment.

This is a hands-on technical role focused on ensuring business-critical applications, endpoint technologies, and workplace services remain stable, secure, and operational throughout migration and deployment activities. You will act as the senior escalation point for complex technical issues, working across infrastructure, security, deployment, and application teams to support the successful delivery of a major workplace transformation programme.

Key Responsibilities

Provide Level 3 support for enterprise endpoint devices and applications across a complex IT environment.Act as the senior technical escalation point for application and EUC-related incidents.Design and implement technical solutions across the end-user computing landscape.Troubleshoot and resolve advanced application and endpoint issues.Support application readiness activities associated with device migration and workplace transformation projects.Investigate and remediate application compatibility issues across Windows environments.Coordinate application testing, validation, and user acceptance activities.Support software deployment, packaging, release management, and rollout activities.Work closely with EUC, Infrastructure, Networking, Security, and Project teams to resolve cross-functional technical challenges.Analyse logs, performance metrics, and system behaviour to perform root cause analysis.Support incident, problem, change, and release management processes in line with ITIL standards.Maintain technical documentation, support procedures, and knowledge base articles.Assist with application lifecycle management, upgrades, patching, and decommissioning activities.Support migration cutovers and deployment scheduling activities.Collaborate with third-party vendors and application owners to ensure successful onboarding and support.Ensure enterprise applications comply with organisational security and operational standards.

Required Experience

Proven experience in a Level 3 EUC, Desktop Engineering, Workplace Technology, or Application Support role.Strong troubleshooting, diagnostic, and root cause analysis skills.Experience supporting Windows-based enterprise applications and endpoint platforms.Experience working on large-scale IT transformation, migration, or deployment programmes.Experience with application packaging and deployment processes.Strong understanding of ITIL-based support environments.Experience working in complex enterprise organisations with multiple stakeholders.Ability to manage competing priorities within fast-paced project delivery environments.Excellent planning, coordination, and communication skills.

Technical Skills

Experience with the following technologies is highly desirable:

Microsoft Windows 10 & Windows 11Active DirectorySCCM / Microsoft Endpoint Configuration ManagerCitrix and VDI environmentsApplication PackagingEndpoint Management TechnologiesKiosk Mode and Secure Device ConfigurationsMicrosoft 365Group PolicySoftware Deployment and Release Management

Desirable Experience

Experience working within pharmaceutical, biotechnology, life sciences, or other regulated industries.Exposure to GMP, GxP, or validated environments.Experience supporting device refresh, Windows 11 migration, or large-scale workplace transformation programmes.Familiarity with application validation and compliance-driven change controls.ITIL Foundation certification.

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Role - 2nd Line EUC Support Engineer

Duration - 6 months with very likely extension

Location - Billinham, onsite 5 days a week

About the Role

We are seeking an experienced EUC Support Engineer to join a major end-user computing transformation programme. You will play a key role in supporting device migrations, application readiness activities, endpoint refresh initiatives, and user onboarding across a complex enterprise environment.

Working as part of a wider deployment and migration team, you will provide Level 2 support to end users, ensuring a smooth transition to new devices, applications, and workplace technologies while maintaining a high standard of customer service.

Key Responsibilities

Provide Level 2 support for end-user devices and business applications.Support device migration, deployment, and onboarding activities.Assist with application packaging, readiness assessments, testing, and validation.Troubleshoot application compatibility, performance, and user access issues.Support software installations, upgrades, and deployment activities.Work closely with deployment teams during migration and cutover periods.Manage incidents, service requests, and change activities in line with ITIL processes.Escalate complex issues to specialist Level 3 teams where required.Maintain accurate support documentation, knowledge articles, and ticket updates.Assist with endpoint refresh and hardware replacement programmes.Coordinate with business users to support testing and user acceptance activities.Identify recurring issues and contribute to continuous service improvement initiatives.Liaise with third-party vendors and support partners as needed.

Required Skills & Experience

Previous experience in a Level 2 Desktop, EUC, or Application Support role.Strong troubleshooting and root cause analysis skills.Experience supporting Windows desktop environments within enterprise organisations.Knowledge of:Windows 10 and Windows 11Active DirectorySCCM / Microsoft Configuration ManagerCitrix and/or VDI environmentsMicrosoft Office 365Experience using ServiceNow or similar ITSM platforms.Understanding of software deployment and endpoint support processes.Ability to manage multiple priorities in a fast-paced project environment.Excellent communication and customer-facing skills.

Desirable Experience

Experience supporting Windows 11 migration projects.Device refresh or hardware deployment experience.Application testing and validation experience.Experience within highly regulated or large-scale enterprise environments.ITIL Foundation certification.

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Senior Cloud & Azure Infrastructure Engineer - Azure / Intune / Terraform / VMware / M365

Location: London onsite

3 months - Inside IR35

We are looking for an experienced Senior Cloud & Infrastructure Engineer to join a technology team working across a hybrid Microsoft Azure and on-premise infrastructure environment.

This is a hands-on contract role with a strong project focus, including the migration of VMware workloads into Azure and Hyper-V, developing infrastructure-as-code using Terraform and GitHub Actions, and strengthening the wider Microsoft cloud, networking and security estate.

Key Responsibilities

Support the migration of VMware workloads to Azure IaaS and Hyper-VDesign and manage Azure networking including VNets, peering, NSGs, firewalls and hybrid connectivityDevelop and maintain Terraform modules for Azure infrastructureBuild and manage CI/CD pipelines using GitHub ActionsAdminister Windows Server, Active Directory, Group Policy, DNS and DHCPSupport and administer Hyper-V and VMwareManage Microsoft 365, including Exchange Online, Teams, OneDrive and SharePointManage Entra ID, Conditional Access, MFA and PIMSupport Intune, Purview, Varonis and AvePointTroubleshoot Cisco networking across switches, VLANs, routing and wirelessMaintain cloud security, governance, policies and infrastructure standards

Essential Experience

Strong hands-on Microsoft Azure infrastructure experienceAzure networking: VNets, peering, NSGs, firewalls and hybrid connectivityStrong Terraform / Infrastructure-as-Code experienceVMware vSphere/vCenter and migration experienceHyper-V administration and deploymentWindows Server, Active Directory, Group Policy, DNS and DHCPMicrosoft 365 and SharePoint OnlineEntra ID, MFA, Conditional Access and PIMMicrosoft IntuneCisco networking, VLANs, switches and troubleshootingGitHub / GitHub Actions / CI/CDExperience of cloud migration projects, ideally using Azure Migrate

Desirable

Microsoft PurviewVaronisAvePointAzure Landing ZonesPowerShell / Azure CLIAZ-305, MS-102, SC-400, CCNA or CCNP certifications

GCS is acting as an Employment Agency in relation to this vacancy.

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GCS is acting as an Employment Business in relation to this vacancy.

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