Role Summary
The IT Infrastructure Engineer is a hands-on technical expert responsible for the design, maintenance, and ongoing improvement of the organisation's core IT infrastructure. This position ensures maximum availability, security, and performance across 24/7 business operations.
The role provides Level 1-3 support for a range of infrastructure and user technologies, including networks, server environments, cybersecurity systems, ITSM platforms, and enterprise applications.
Core Responsibilities
IT Operations
Operational Management: Maintain oversight of infrastructure performance, capacity planning, and system stability to ensure consistent uptime.
On-Call & Escalation: Participate in a scheduled on-call rotation providing out-of-hours support for critical incidents impacting 24/7 operations.
User Support: Provide technical support to users through the organisation's IT service management platform, ensuring issues are logged, tracked, and resolved efficiently.
Disaster Recovery & Business Continuity: Contribute to the design and testing of DR and BC plans, ensuring compliance with recovery time and recovery point objectives.
Change Management: Adhere to structured change control processes, ensuring updates and deployments are properly documented, tested, and implemented with minimal disruption.
Required Qualifications & Experience
5+ years' experience in an IT infrastructure engineering and support role.
Proven experience providing end-user support and participating in on-call coverage.
Strong expertise in Microsoft Windows Server, Active Directory, and Microsoft 365 administration.
Experience with enterprise device management platforms (e.g., Microsoft Intune or similar).
Hands-on experience with endpoint or extended detection and response platforms (e.g., EDR/XDR).
Solid knowledge of enterprise-grade networking hardware (e.g., Fortinet, Cisco, or similar).
Experience using an IT service management platform (e.g., Zendesk, ServiceNow, or equivalent).
Proficiency in PowerShell or similar scripting for automation and operational improvements.
Ability to perform under pressure and meet demanding deadlines.
Preferred Qualifications
Microsoft or equivalent vendor certifications.
Cybersecurity certifications.
Experience with Linux environments.
Key Competencies
Accountability: Dedication to maintaining uptime and resolving incidents promptly.
Proactivity: Ability to anticipate and mitigate risks before they impact operations.
Communication: Clear and effective communication with both technical and non-technical stakeholders.
Initiative: Self-motivated approach to troubleshooting and continuous improvement.
GCS is acting as an Employment Agency in relation to this vacancy.

Infrastructure Engineer
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