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Role: Contact Centre Director (Helpdesk)

Location: Manchester, UK

Type: Inside (IR35)

Key Responsibilities

Strategic Leadership

Develop and deliver the overall Helpdesk strategy, aligned with client vision, values, and customer service objectives.Define and implement a clear operating model that ensures efficiency, consistency, and high-quality service delivery.Lead transformation programmes that enhance digital capability, self-service, automation, and data-led decision making.

Operational Excellence

Oversee the day-to-day performance of all helpdesk operations, ensuring SLAs, KPIs, and client expectations are consistently met or exceeded.Manage the end-to-end workflow of helpdesk operations, from first contact to resolution, ensuring seamless handovers and accountability across teams.Drive continuous improvement in processes, systems, and ways of working to maximise productivity and customer satisfaction.

People Leadership

Lead, coach, and develop senior managers and team leaders, fostering a culture of engagement, high performance, and customer focus.Build capability across the helpdesk organisation, ensuring robust succession planning and career development opportunities.

Client & Stakeholder Management

Act as the senior point of contact for escalations and strategic discussions with key clients.Partner with internal stakeholders across Operations, IT, HR, and Finance to ensure seamless service delivery.Represent Mitie Helpdesks externally, promoting our capabilities and thought leadership within the facilities management industry.

Commercial & Financial Accountability

Develop and manage budgets, ensuring cost efficiency and value for money in service delivery.Identify opportunities for growth, innovation, and added value to clients.Provide accurate reporting and insights to the executive team.

Person Specification-

Proven experience in leading large-scale helpdesk or contact centre operations, ideally in a multi-client environment.Strong understanding of end-to-end workflow management, including call handling, triage, escalation, resolution, and customer feedback loops.Demonstrated success in developing and delivering strategic transformation programmes.Excellent people leadership skills, with the ability to inspire, motivate, and develop teams at all levels.Strong commercial acumen, with experience managing budgets and delivering operational efficiencies.Expertise in using technology and data to drive decision-making, performance improvements, and customer insights.Exceptional stakeholder management, influencing, and communication skills

GCS is acting as an Employment Business in relation to this vacancy.

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Role: Oracle Fusion Consultant

Type: Contract (Inside IR35)

Nature: Remote (Intially 10 days in Cork, Ireland- exp covered)

Duration: 6 Months

Location: UK (remote)

Key Responsibilities

Work with Oracle Cloud Business Process Owner groups, as well as Applications Solution delivery and boundary Systems teams to prepare a list of Cutover tasks.Prepare and refine our detailed cutover plan, with activities, dependencies between activities, resources, and timelines required for transitioning to our Production environments.Coordinate with Solution delivery teams to optimize the time needed for Cutover activities.Collaborate with cross-functional teams, including IT, business units, external suppliers, customers, and Partners, to ensure alignment on cutover activities and Business & IT readiness.Work with data conversion teams, ensuring data migration activities have been optimized and can be completed as per the Cutover Plan.Work with Business teams to develop interim process so that business can operate with minimal disruptions during the Cutover period.Identify and mitigate potential risks associated with cutover activities, including data migration, Change Management, Security & Controls, system outages/downtime, and system administration issues.Support and lead teams in conducting a full rehearsal of all cutover activities, prior to our Production cutover phase.Work with Corporate communications team and act as a draft/review resource for all cutover-related communications, keeping stakeholders informed of timelines, activities, and any issues or changes.Provide status updates to Stakeholders and ensure Cutover activities align with the Program Schedule.Develop and maintain contingency plans for critical cutover activities, preparing for potential delays, rollbacks, or system issues.Oversee post-cutover stabilization activities, ensuring any issues are addressed quickly and that end-users have the support they need.Create and maintain comprehensive documentation for all cutover activities, including step-by-step procedures, roles and responsibilities, and lessons learned.After cutover, conduct a post-mortem review and implement best practices for future deployments or quarterly updates.Support the organization in adopting the Oracle Cloud modules, and the related business processes, through hypercare (dedicated specialized support) to business-as-usual (BAU) operationsAct as a liaison for global (24/7) cutover team, by bridging shifts in India (Bangalore) and US (RTP) - ensure a proper handoff of daily execution progress across geographies

Knowledge and Skills

Project Management experience in managing complex cloud-based implementationsProven experience managing cutover activities for large-scale projects.Experience in Data Migration, Change Management, Security & Controls and Hypercare activities.Experience with Jira, SmartSheet, and MS ProjectExceptional communication skills, both written and verbal.Ability to establish and maintain strong relationships, influence others, and move toward a common vision or goal; problem solving and root cause identification skills.Excellent active listening skills with the ability to clearly articulate messages to a variety of audiences.Must be a team player and able to work collaboratively with and through others; self-motivated, tenacious, adaptable, and able to work effectively at all levels in an organization.Organized with a natural inclination for planning strategy and tactics; accurate, above average attention to detail, and ability to perform several tasks simultaneously to meet deadlines.Familiarity with project management approaches, tools, and phases of the project lifecycle.Proficiency in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint). Experience with MS Project, Visio, and graphics programs preferred.

GCS is acting as an Employment Business in relation to this vacancy.

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Role: Program Manager- Business Transformation & Change

Location: London- The Shard

Type: Inside - IR35 (GBP 680 per day)

Someone good with business change projects and cost efficiency projects.Hands on experience with initiatives which can be cost saving technology process business change.Good with solutioning strategy to change.Reporting to board level every month.Cost focus - working closely with the finance team to track benefits realisations.Strong transformation programme managerBeing able to take the chaos that's going on to the project to highlight Risk issue status.Ensure they are following project management principles.The goal is to make sure they save the benefits realisation.Internal projects within the organisation.Preferable experience with SAP transformation - HR Transformation - Back-office functions ideally.Hands on experience with Process efficiency mindset; Operational excellence ; Business improvement .

GCS is acting as an Employment Business in relation to this vacancy.

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Role: Procurement Contract Admin

Location: Birmingham/ London / Bristol

Rate: GBP 350 per day (Inisde IR35)

Nature: Hybrid - 1 day per week

Experience in Contract Admin for procurement activities.Analyse and identify the suppliers who should be in the scope of the renogitation programOnce the deal done the procurement person has to update thec contract and upload onto docusign.Procurement background is need.Experience with various CRMs or ERPs like SAP

GCS is acting as an Employment Business in relation to this vacancy.

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I am working with an AI Consultancy in the middle east, who are building industry-leading AI platform across several industries and domains. In their quest to do this, they are looking for someone like yourself to play a pivotal role in driving AI initiatives within the organisation and be the bridge between technical solutions and business needs.

Key Responsibilities:

Lead the identification and analysis of business requirements for AI projects.Collaborate with stakeholders to define AI project goals, scope, and deliverablesDesign and implement AI models and algorithms to solve complex business problems.Conduct data analysis and interpret results to provide actionable insights.Oversee the development and deployment of AI solutions, ensuring they meet business objectives and regulatory requirements.

To find out more, please apply now or drop an email with a copy of your CV to [email protected]

GCS is acting as an Employment Business in relation to this vacancy.

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Business Analyst needed for a 4 week project

Location: Hybrid (Reading office & remote)

The client are looking for a skilled Business Analyst to lead the discovery and documentation of user personas for a strategic VDI deployment.

Required Skills & Experience

Proven experience in business analysis within IT transformation or EUC projects.Strong understanding of VDI technologies (Citrix, Azure Virtual Desktop, Windows 11).Expertise in persona modelling, process re-engineering, and stakeholder management.Familiarity with agile methodologies and tools (Scrum, Jira, Confluence).Excellent communication and presentation skills.Ability to work across multiple teams and manage competing priorities.

Ideally the client is looking for someone to start ASAP

Please email me your cv to [email protected]

GCS is acting as an Employment Business in relation to this vacancy.

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I am working with an AI Consultancy in the middle east, who are building industry-leading AI platform across several industries and domains. In their quest to do this, they are looking for someone like yourself to play a pivotal role in driving AI initiatives within the organisation and be the bridge between technical solutions and business needs.

They are offering an unmatched remuneration as well as significant support for accommodation, as well as an entirely tax-free income of course!

Key Responsibilities:

Lead the identification and analysis of business requirements for AI projects.Collaborate with stakeholders to define AI project goals, scope, and deliverablesDesign and implement AI models and algorithms to solve complex business problems.Conduct data analysis and interpret results to provide actionable insights.Oversee the development and deployment of AI solutions, ensuring they meet business objectives and regulatory requirements.

To find out more, please apply now or drop an email with a copy of your CV to [email protected]

GCS is acting as an Employment Business in relation to this vacancy.

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Scrum Master - Industry-leading AI Programs - 6 month rolling Contract - Abu Dhabi - Competitive Remuneration and Relocation Package

I am working with a pioneering technology company in Abu Dhabi who are building a sovereign AI platform - scaling DevOps and Agentic AI infrastructure to power the next generation of enterprise AI solutions. In their quest to do this, they are looking for someone like yourself to play a pivotal role in driving agile delivery as a Scrum Master.

You will be responsible for guiding cross-functional teams, facilitating core agile ceremonies, and ensuring alignment between product priorities and business outcomes - all while fostering a culture of collaboration and continuous improvement.

They are offering a highly competitive package, tax-free income, and the chance to be part of a transformative AI initiative at the cutting edge of technology.

Key Skills/Requirements:

Strong understanding of agile frameworks (Scrum, SAFe, Kanban)Proven track record of coaching teams and improving delivery performance.Experience working with cross-functional or distributed teams in fast-paced environments.Knowledge of agile metrics (velocity, cycle time, burndown charts) and their application for continuous improvement.

Technical Skills:

Agile Tools: Jira, Confluence, Azure DevOps, TrelloCollaboration Tools: Slack, Miro, MS Teams

To find out more, please apply now or drop an email with a copy of your CV to [email protected]

GCS is acting as an Employment Business in relation to this vacancy.

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Portfolio Manager - Data & Analytics

📍 Dublin (Hybrid) | 💼 12-Month Rolling Contract | 💶 €600-€700/day DOE

We're hiring a Portfolio Manager to join a high-performing data & analytics team within a major Irish enterprise undergoing large-scale transformation.

This is a 12-month rolling day-rate contract with strong potential for long-term extension. You'll play a key role in managing a portfolio of data-driven initiatives that are central to the company's digital and analytics strategy.

What You'll Do

Own and manage a portfolio of data & analytics initiatives aligned with business strategyCollaborate with Project Managers, product owners, and stakeholders to shape roadmaps and ensure delivery excellenceWork closely with C-level stakeholders to align portfolio outcomes with strategic business goalsChampion SAFe Agile and LEAN methodologies across the portfolioDrive governance, reporting, and communication across business and technology teamsLead with influence, ensuring alignment between delivery and strategic outcomes

What We're Looking For

Proven experience in portfolio management within data-heavy or analytics-focused environmentsStrong working knowledge of SAFe Agile - this is essentialExperience leading complex transformation projects and managing cross-functional teamsExcellent stakeholder management and communication skills, including at C-suite levelA background in data, analytics, or digital delivery is highly desirable

Contract Details

Duration: 12-month rolling contract (long-term outlook)Rate: €600-€700/day depending on experienceLocation: Dublin-based with hybrid working

The Next Step for You

Should this position be of interest to you, please forward your CV to Oisín Geoghegan at GCS Recruitment Specialists:
📧 [email protected]
📞 01 9014378

GCS is acting as an Employment Business in relation to this vacancy.

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Job Title: Data Migration Project Manager (Looker → Tableau Migration)

Summary:
Lead the migration of 30+ go-to-market dashboards from Looker to Tableau by March 2026. This hybrid role combines hands-on business analysis with full-cycle project management. You'll champion the voice of the end user while driving delivery timelines, stakeholder alignment, and adoption across the organization.

Core Responsibilities:

Project Management:
Develop and maintain a detailed migration plan, including timelines, dependencies, and risks using tools like Jira. Ensure scope control and milestone tracking for timely delivery.

Business Analysis:
Conduct discovery sessions, interviews, and workshops to gather requirements, map business processes, and define KPIs and acceptance criteria.

Stakeholder Engagement:
Serve as the key liaison between technical teams and business stakeholders. Ensure requirements are clearly documented, prioritized, and communicated.

UAT Leadership:
Define the UAT strategy, write test scripts, coordinate testers, and manage defect resolution through to closure.

Governance & Change Management:
Establish KPI definitions and governance frameworks, maintain a business glossary, develop training materials, and lead user adoption initiatives.

Collaboration with Technical Teams:
Work closely with engineers and BI developers. A working knowledge of dbt, SQL, and data modeling is essential to facilitate smooth execution.

Must-Have Skills:

6+ years of experience in hybrid PM/BA roles, ideally within data or BI transformation projects.Proven success managing complex migrations or dashboard rebuilds involving multiple stakeholders.Strong skills in KPI definition, process mapping, and backlog management.Hands-on experience with UAT for BI tools; confident using Tableau (no need for advanced visual development).Proficiency in project tracking tools like Jira.Familiarity with dbt and SQL concepts, and experience working alongside data teams.

GCS is acting as an Employment Business in relation to this vacancy.

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