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Business Analyst | Digital Transformation & Process Improvement

Location: Ghent, Belgium

Are you passionate about business process improvement, digital transformation, and helping organisations embrace new technologies? We are looking for a Business Analyst to play a key role in driving digital innovation across a growing professional services organisation.

This is an opportunity to work at the intersection of business, technology, and change management, helping teams optimise processes, adopt new digital tools, and create better experiences for both employees and clients.

The Role

As a Business Analyst, you will support the digitalisation of business processes and customer journeys across multiple offices. Working closely with stakeholders, you will analyse existing ways of working, identify opportunities for improvement, and implement solutions that drive efficiency and value.

You will be responsible for the full lifecycle of process optimisation, from analysis and design through to implementation and continuous improvement.

Key Responsibilities

Business Analysis

Change Management

Digital Transformation & Advisory

What We're Looking For

What's On Offer?

If you're passionate about digital transformation, process improvement, and helping businesses embrace the future of work, we'd love to hear from you.

GCS is acting as an Employment Agency in relation to this vacancy.

GCS is acting as an Employment Business in relation to this vacancy.

Senior Engineering Manager (Chapter Lead) - AI Products Freelance engagement · Ghent, Belgium Location: Ghent, Belgium (three office days per week; visits to any of the group's offices count as office days). Regular time in the Netherlands. Engagement: Freelance, long-term Reports to: Head of Product & AI Rate: Competitive - to be discussed About the client Our client is an accountancy and advisory group operating across multiple countries in Western Europe, with several thousand colleagues. Firms that join the group keep their own name, their people and their client relationships. What the group adds is scale: shared platforms, shared data and shared AI products. The role The group builds AI products for accounting work - agents that prepare and review the work, and the surfaces accountants and their clients use them in. The products are built in squads, each run by a Product Manager. You build the engineering team and are the line manager of every engineer in those squads. Internally the role is called Chapter Lead Engineering. Most of today's engineering is done by specialist partners. You lead the transition to an internal team, squad by squad, and decide when each one is ready. You start with the first hires and build a chapter of ten to fifteen engineers across Belgium and the Netherlands by the end of 2027. You are the engineers' hierarchical manager: hiring, development and performance. You do not lead their day-to-day work. That happens inside the squad, where the Product Manager sets the priorities, because nobody can run the daily work of nine squads. Architecture is owned by the AI Architect; how the team engineers, reviews, tests and ships is yours. You are not a member of a squad and you carry no squad's delivery commitments, but you stay close to the code. This is a new position in a department that is still being built, so part of the way of working is yours to define. What you'll own The team. Recruitment, onboarding, staffing across the squads, and keeping the people you hired. The engineering career ladder and how the group hires against it, agreed with HR. The craft. Engineering standards, code review, testing and release practice, how agents are evaluated before they ship (with the analysts), how engineers use AI coding tools, and the quality of what ships. The dev stack. Code hosting and CI/CD, environments, developer tooling, licences and access. Everyone who builds at the group uses the same set, and you decide what is in it. How production is run. The on-call model, incident practice and run-and-maintain staffing for agents in production. The Product Manager decides what risk a product carries. You decide how the team responds when something breaks. The insourcing transitions. Which squad moves from partner to internal engineering next, what has to be true before it does, and the handover itself. The engineering organisation is yours: who gets hired, how the team builds, and when a squad is ready to run without a partner. What you need One thing matters more than the rest: you have led engineers who shipped AI products to production, and you stayed responsible for what happened after launch. Eight or more years in software engineering, three or more of them managing engineers Conversational Dutch or French, and fluent English A plus: You have built an engineering team from the first hires to ten or more You have led a transition from partner-built to in-house engineering This role suits you if You have hired engineers yourself and lived with the result You can read a pull request and tell whether the team is in trouble You would rather build a team than run one you inherited You can hold a standard across squads that all want an exception A function that is still taking shape appeals to you Confidential - client name available on discussion. For more information contact Kashif Mahmood, GCS · 07704 086 433 · [email protected]

GCS is acting as an Employment Business in relation to this vacancy.

Senior Product Manager - AI Products (Accounting & Tax) Ghent, Belgium · Freelance (Belgium only) or permanent full-time · Reports to Head of Product & AI About the client Our client is an established accountancy and advisory group operating across several European markets, with thousands of colleagues and a large portfolio of local office brands. Firms that join the group keep their own name, their people and their client relationships. What the group adds is scale: shared platforms, shared data and shared AI products. The role The group builds AI products for accounting work. You will own the agents that prepare and review the work, and the surface the accountants use them in. This is a newly created position in a department that is still being built, so part of the way of working is yours to define. This is an individual-contributor role. What you'll own bullet The roadmap for your domain. You decide what your domain team works on next and why: the engineers, your business analyst, and the partner engineers building in your domain. bullet The release decision. You decide whether something ships, where a person stays in the loop, and what risk the business is prepared to carry on a client's filing. bullet The product's budget. You manage it, including the scope of the work placed with specialist build partners. bullet The domain, end to end. Discovery with the accountants, the order in which things get built, and what you stop doing. The roadmap for your domain is yours end to end, and the partner scope runs through you. What you need One thing matters more than the rest: you have owned a product that real users used after launch, and you stayed responsible for it. bullet Five or more years of professional experience. bullet Hands-on experience building with AI, beyond using a chatbot. You have made something that works and that someone other than you has used. bullet Dutch or French, plus English. Three routes into this role bullet From product. You have run a product or a product line and want a domain with real subject matter behind it. bullet From the practice. You are an accountant, tax specialist or auditor who moved into product or digital work, and you have built things rather than only asked for them. bullet From consulting. You have run this kind of programme for clients and would rather own the result than hand it over. This role suits you if You would rather see the work in an office than read about it in a ticket. bullet bullet You are comfortable deciding that a feature is good enough to ship. bullet You want a whole domain rather than a feature at a time. bullet You have patience with people who have done the work the same way for twenty years. bullet You can explain a trade-off to an accountant and an accounting rule to an engineer. bullet A function that is still taking shape appeals to you. What's on offer bullet Competitive freelance day rate, or a permanent package - both benchmarked to experience and discussed openly at first conversation. bullet A long-term engagement in a function being built from scratch. bullet Three office days a week in Ghent. Visits to any of the group's other offices in Belgium count as office days. bullet Regular time in the offices, with the accountants who use what you build. bullet A direct reporting line to the Head of Product & AI. Next steps This role is being handled exclusively by GCS. To apply, or for a confidential conversation about the client and the wider function, contact: Kashif Mahmood - GCS

GCS is acting as an Employment Business in relation to this vacancy.