Level 2 Support Engineer
Reference: PFHAG7_1760440696
Role: Level 2 Engineer
Type: Inside IR35 (GBP 200 per day)
Location: Paddington, London, UK
Nature: 5 days onsite
Overview of the role:
Role:
- Knowledge of Teams/MS applications/Multifactor authentication/Zoom webinar support.
- Prioritise, manage and responding to Managed Service helpdesk calls to meet required SLA's.
- Establish and build on good working relationship with customers.
- Troubleshoot and if required, referral of hardware faults to third parties.
- Install and configure computer hardware and peripherals, operating systems, and applications.
- Team player - supporting team members onsite and remotely, proactive engagement and communication.
- Liaise with third party vendors for software\hardware installation.
- Deal with 'how to' and information requests including data security and ICT policies.
- Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
- Document new solutions.
- Install individual software requests.
- Follow and adhere to ServiceDesk processes, procedures and follow escalation process and other matters as appropriate.
- Troubleshooting network issues - VPN, Wifi.
- Troubleshooting printer issues - Access, Installation.
- Troubleshooting software issues - Installation, Updates, Licence.
Other
- Any support of customers from a widespread of countries would be beneficial i.e. a global service desk.
- Coordinate office activities to secure efficiency and compliance to procedures and processes.
- Create and update SOP's.
- Submit timely reports and prepare presentations/proposals as assigned.
- Assist colleagues as requested.
Experience:
- At least 3-years' experience in working on an ITIL aligned Helpdesk is required.
- Strong Windows 10 desktop skills
- Management of Intune for deployments
- Hardware break fix on Laptops
Business Competencies:
- Excellent written and oral communication skills
- Excellent teamwork and interpersonal skills.
- Proven ability to organise work with an organized manner
- Self-starter with a willingness to take responsibility
- The ability to interact with key stakeholders in a professional manner
GCS is acting as an Employment Business in relation to this vacancy.

Level 2 Support Engineer
Greater London
Contract
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