IT Service Desk Engineer

Added 17/04/2025

Role: IT Service Desk EngineerType: Contract - 6 - 12 MonthsLocation: Dublin, Ireland (5 days onsite)About the company: A leading global IT services company, specializing in digital transformation, cloud, and cybersecurity. Operating in 70+ countries, it delivers innovative tech solutions across industries. ResponsibilitiesServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or...

Support Consultant- SAP, Coupa & Procurement Support

Added 10/06/2025

Role- Support Consultant- SAP, Coupa and Procurement Type- Contract (Inside IR35)Nature- Hybrid (3 days onsite in office, 2 days remote per week)Location: Derby or Bristol Day-to-Day Responsibilities:Manage procurement processes using SAP and Coupa systems.Raise and track Statements of Work (SoWs), purchase orders, and invoices.Support budget tracking and financial reporting for engineering projects.Coordinate with suppliers and internal stakeholders to ensure timely delivery and compliance.Provide general administrative support to engineering operations.Aerospace or Motorsport or Automotive industry experience is good to have. GCS is acting as an Employment Business in relation to this vacancy.

IT Field Service Engineer

Added 25/06/2025

Job Title: IT Field Service Engineer Location: Dublin, Ireland Type: Full-TimeAbout the Role: Are you a tech-savvy problem solver with a passion for delivering top-notch IT support? Join our dynamic team as an IT Field Engineer in Dublin! You'll be the go-to expert providing on-site and remote technical solutions, helping clients stay connected and productive. If you thrive in fast-paced environments and enjoy working hands-on with the latest technology, this is the perfect role for you.What You'll Do: ✅ Deliver expert on-site and remote support for desktops, servers, and network infrastructure (Windows, LAN/WAN/VLAN). ✅ Troubleshoot and resolve complex hardware, software,...

IT Field Service Engineer

Added 25/06/2025

We're seeking an experienced IT Field Service Engineer to provide on-site and remote support across Dublin. You'll troubleshoot and resolve issues across hardware, software, networking. This role requires strong technical expertise, excellent customer service, and a proactive mindset. Job role: IT Field Service EngineerType: Permanent roleLocation: Dublin, Ireland (Fully on-site, 5 days a week) Key Requirements:Field support experience across desktops, servers, and networksProficient with Windows OS, O365, firewalls, and backupsKnowledge of Virtualisation, VMware, Azure, etc.Strong problem-solving and excellent communication skillsFull clean driving license required (Van will be provided). ***No Sponsorship Available*** The Next Step for you: Should this position be...

Customer Service Representative-CSR

Added 04/07/2025

Job Title: CSR- Customer Service RepresentativeLocation: Dublin, IrelandDuration: FTE- 12 Months ContractJob Overview:We are seeking a motivated and customer-focused Customer Service Representative to join our global Customer Support team in Dublin. This role involves providing first-line support to ensure a world-class customer experience. You will be responsible for managing and resolving technical issues, logging and tracking cases, and providing high-quality support via phone, email, and case management tools.Key Responsibilities:Log incidents and service requests on the IT Service Desk and maintain accurate records of software/hardware issues.Provide initial triage and technical support by resolving customer inquiries and problems in a timely and...

Service Delivery Director

Added 26/06/2025

A leading organisation is undertaking a multi-year transformation program focused on modernising its supply chain capabilities and building a robust digital core. Central to this transformation is the upgrade to SAP S/4HANA and the launch of a new national distribution facility.The Service Delivery Director will play a pivotal role in ensuring the successful handover and long-term operational support of the technology components underpinning this transformation. Acting as the primary bridge between program delivery and Technology Operations, this role focuses on driving service excellence, operational maturity, and effective stakeholder engagement.Beyond the scope of the transformation project, this position will also lead...

Service Delivery Manager - Contract

Added 15/05/2025

We're working with a growing company in the IT security space that's on the lookout for a Service Delivery Manager to join their expanding cyber team for a 6month contract. If you're someone who enjoys a busy, fast-moving environment and likes working with both techies and non-techies, this could be a great fit. You will be working closely with security specialists, pre-sales folks, and other teams across the business.What You'll Be Doing:Oversee the delivery and performance of security operations (including SOC services)Serve as the main liaison for clients in relation to cyber operationsSet up and track delivery activities and small...

Service Delivery Manager

Added 28/04/2025

I am hiring a Service Delivery Manager to oversee and manage the delivery of IT services and ensure operational excellence within the organisation.Key Responsibilities:Service Delivery:User Support: You will ensure high-quality support for IT systems and applications, resolving user issues and requests in a timely manner.Incident and Problem Management: You will manage and resolve incidents and problems in line with ITIL v4 practices, conducting root cause analysis and implementing preventive measures. You will act as incident manager during outages, producing Service Impact Reports to facilitate lessons learned.Change Management: You will oversee and implement changes to IT systems, ensuring minimal disruption to...

Service Transition Manager Role - Perm (FTC) - Hybrid

Added 25/04/2025

Service Transition Manager - AutomotiveFTC for 6 months initially to support a platform upgrade. .NET, SQL, Blazor, Azure within the automotive industry. Role - Service Transition ManagerType - Fixed term contract (6 months) likely extensionLocation - Hybrid, 2/3 days per week in the office (London, Victoria)Salary - £75,000 pa, pro rataSpec - Key ResponsibilitiesOwn and manage the end-to-end service transition process, ensuring the platform is ready for go-live and fully supported post-deployment.Act as the primary interface between engineering, QA, DevOps, operations, support, and other stakeholders throughout the transition phase.Establish and document all service management processes, support models, SLAs, and early...

Service Transition Manager Role - Perm (FTC) - Hybrid

Added 05/04/2025

Service Transition Manager - AutomotiveFTC for 6 months initially to support a platform upgrade. .NET, SQL, Blazor, Azure within the automotive industry. Role - Service Transition ManagerType - Fixed term contract (6 months) likely extensionLocation - Hybrid, 2/3 days per week in the office (London, Victoria)Salary - £75,000 pa, pro rataSpec - Key ResponsibilitiesOwn and manage the end-to-end service transition process, ensuring the platform is ready for go-live and fully supported post-deployment.Act as the primary interface between engineering, QA, DevOps, operations, support, and other stakeholders throughout the transition phase.Establish and document all service management processes, support models, SLAs, and early...

Service Delivery/Project Manager

Added 20/03/2025

A leading IT services organisation in Dublin is looking for a Service Delivery/Project Manager for a senior role within their Security Operations Centre. This position is a 6 month rolling day rate contract, with a competitive daily rate on offer DOE. You will have the the chance to work with a dedicated cybersecurity team.What you will be doing in the role:You will manage the onboarding process for new SOC clients, ensuring a smooth transition post-project implementation.You will develop and maintain strong relationships with key client stakeholders to facilitate seamless integration.You will proactively address client concerns and queries, ensuring timely and...

Service Delivery/Project Manager

Added 20/03/2025

A leading IT services organisation in Dublin is looking for a Service Delivery/Project Manager for a senior role within their Security Operations Centre. This position offers a competitive salary and the chance to work with a dedicated cybersecurity team.What you will be doing in the role:You will manage the onboarding process for new SOC clients, ensuring a smooth transition post-project implementation.You will develop and maintain strong relationships with key client stakeholders to facilitate seamless integration.You will proactively address client concerns and queries, ensuring timely and effective resolutions.You will enhance and implement a structured onboarding process to efficiently integrate clients with...

Service Delivery Manager

Added 19/03/2025

A leading IT services organisation in Dublin city centre is looking for a Service Delivery Manager for a 6-month rolling day rate contract. The role will be hybrid with a mix of remote work and being on site when required. Competitive daily rate on offer DOEWhat you will be doing in the role:You will oversee the delivery of Security Operations Centre (SOC) services, ensuring they are efficient and of high quality.You will serve as the main point of contact for clients regarding SOC services and cybersecurity incidents.You will conduct regular service review meetings with customers to discuss performance, address issues,...

Technical Support Engineer- Automation

Added 04/07/2025

Job Title: Technical Support Engineer (Automation)Location: Dublin, IrelandJob Type: Fixed-Term Contract (FTE)Role Overview:We are seeking a Technical Support Engineer (Automation) based in Dublin, Ireland to support a leading enterprise IT service management platform. In this role, you will troubleshoot complex issues, enhance platform performance, and collaborate with cross-functional teams to improve support tools and processes.Key Responsibilities:Provide technical support to users and administrators of the platform.Contribute to the development and implementation of best practices for delivering effective support services.Troubleshoot and resolve complex technical issues, leveraging cloud technologies and platform architecture.Act as a customer advocate by managing and prioritizing incidents and escalations...

Technical Support Engineer-Integrations

Added 04/07/2025

Job Title: Technical Support Engineer - Integrations Job Type: Fixed Term Contract (FTE) Location: Dublin, Ireland (Hybrid)Job Description:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.This position generally interacts...