Service Desk Support Engineer

Reference: 2NDLIN405_1751560818

Service Desk Support Engineer - Trowbridge

A fantastic opportunity has opened up for a Service Desk Support Engineer to join a leading FMCG brand that heavily relies on contract support - meaning this role has long-term potential!

Location: Onsite in Trowbridge
Contract: 6-month rolling
Rate: £200 per day (Inside IR35)

Key Focus
You'll be providing 2nd Line IT Support across a broad tech stack in a fast-paced, user-focused environment. The role involves a mix of remote and desktop-level support with responsibility for incident resolution, troubleshooting, and escalation as needed.

Core Responsibilities

  • Provide 2nd Line Support via remote and desktop channels
  • Log and manage tickets through ServiceNow
  • Troubleshoot and resolve issues across hardware, software, and mobile
  • Liaise with 3rd line and specialist teams for escalations
  • Set up new users, accounts, and devices
  • Conduct root cause analysis on technical issues
  • Support end-user IT inductions

Tech Stack Includes

  • ServiceNow, Active Directory, Microsoft Office 365, Windows OS
  • Citrix Workspace & VDI, Cisco Jabber, WebEx
  • iOS / Android, Apple DEP, RSA Tokens
  • SAP (user-level support)
  • HP/Lenovo hardware troubleshooting
  • Mobile Device Management (AirWatch, Lookout Console)

What We're Looking For

  • Proven 2nd Line IT Support experience
  • Strong communicator (verbal & written)
  • Experience with tech such as Windows OS, ServiceNow, Office 365, Active Directory etc.
  • Must drive and be willing to work onsite 4-5 days/week in Trowbridge

What Next?
If you're a reliable, skilled IT support professional and open to an initial 6-month contract with strong long-term potential, PLEASE HIT APPLY!

GCS is acting as an Employment Business in relation to this vacancy.

£200.00
Per day
Up to GBP200 per day

Trowbridge

Contract

Added 03/07/2025
Reference: 2NDLIN405_1751560818

Service Desk Support Engineer

Trowbridge
Contract

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