2nd Line Support Engineer

Reference: phf7_1757057219

Role: 2nd Level Support Engineer

Type: Contract (Inside IR35)

Nature: 5 days onsite

Location: London

Responsibilities:

  • Knowledge of Teams/MS applications/Multifactor authentication/Zoom webinar support.
  • Prioritise, manage and responding to Managed Service helpdesk calls to meet required SLA's.
  • Establish and build on good working relationship with customers.
  • Troubleshoot and if required, referral of hardware faults to third parties.
  • Install and configure computer hardware and peripherals, operating systems, and applications.
  • Team player - supporting team members onsite and remotely, proactive engagement and communication.
  • Liaise with third party vendors for software\hardware installation.
  • Deal with 'how to' and information requests including data security and ICT policies.
  • Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
  • Document new solutions.
  • Install individual software requests.
  • Follow and adhere to ServiceDesk processes, procedures and follow escalation process and other matters as appropriate.
  • Troubleshooting network issues - VPN, Wifi.
  • Troubleshooting printer issues - Access, Installation.
  • Troubleshooting software issues - Installation, Updates, Licence.

Other

  • Any support of customers from a widespread of countries would be beneficial i.e. a global service desk.
  • Coordinate office activities to secure efficiency and compliance to procedures and processes.
  • Create and update SOP's.
  • Submit timely reports and prepare presentations/proposals as assigned.
  • Assist colleagues as requested.

Experience:

  • At least 3-years' experience in working on an ITIL aligned Helpdesk is required.
  • Strong Windows 10 desktop skills
  • Management of Intune for deployments
  • Hardware break fix on Laptops

Business Competencies:

  • Excellent written and oral communication skills
  • Excellent teamwork and interpersonal skills.
  • Proven ability to organise work with an organized manner
  • Self-starter with a willingness to take responsibility
  • The ability to interact with key stakeholders in a professional manner

Education

  • Third Level Education Qualification is preferable.

IT industry certifications (Microsoft/Lenovo

GCS is acting as an Employment Business in relation to this vacancy.

£190.00 - £200.00
Per day
GBP190 - GBP200 per day + (Inside IR35)

Greater London

Contract

Added 05/09/2025
Reference: phf7_1757057219

2nd Line Support Engineer

Greater London
Contract

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