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Role: Level 2 Engineer

Type: Inside IR35 (GBP 200 per day)

Location: Paddington, London, UK

Nature: 5 days onsite

Overview of the role:

Role:

Knowledge of Teams/MS applications/Multifactor authentication/Zoom webinar support.Prioritise, manage and responding to Managed Service helpdesk calls to meet required SLA's.Establish and build on good working relationship with customers. Troubleshoot and if required, referral of hardware faults to third parties.Install and configure computer hardware and peripherals, operating systems, and applications.Team player - supporting team members onsite and remotely, proactive engagement and communication.Liaise with third party vendors for software\hardware installation. Deal with 'how to' and information requests including data security and ICT policies. Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.Document new solutions.Install individual software requests.Follow and adhere to ServiceDesk processes, procedures and follow escalation process and other matters as appropriate. Troubleshooting network issues - VPN, Wifi.Troubleshooting printer issues - Access, Installation.Troubleshooting software issues - Installation, Updates, Licence.

Other

Any support of customers from a widespread of countries would be beneficial i.e. a global service desk.Coordinate office activities to secure efficiency and compliance to procedures and processes.Create and update SOP's.Submit timely reports and prepare presentations/proposals as assigned.Assist colleagues as requested.

Experience:

At least 3-years' experience in working on an ITIL aligned Helpdesk is required.Strong Windows 10 desktop skillsManagement of Intune for deploymentsHardware break fix on Laptops

Business Competencies:

Excellent written and oral communication skillsExcellent teamwork and interpersonal skills.Proven ability to organise work with an organized mannerSelf-starter with a willingness to take responsibilityThe ability to interact with key stakeholders in a professional manner

GCS is acting as an Employment Business in relation to this vacancy.

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