Contact Centre Manager - Transformation & Optimisation (Contract)Location: Remote (Must be based in Europe) Contract Length: 6 Months... Read more
Location: Remote (Must be based in Europe)
Contract Length: 6 Months
Travel: International travel required (approximately one trip per quarter)
We are seeking an experienced Contact Centre Manager to lead large-scale customer service transformation initiatives within a global organisation. This role will focus on optimising customer experience, complaint handling processes, and operational performance, while supporting the adoption of AI and automation solutions across contact centre operations.
This is an exciting opportunity for someone with a strong background in high-volume contact centre environments and a proven track record of delivering transformation programmes that improve customer outcomes and operational efficiency.
Key ResponsibilitiesLead contact centre and consumer services transformation initiatives.Drive customer service and complaint handling optimisation across the organisation.Identify and implement AI and automation opportunities to improve service delivery and customer experience.Analyse operational performance data and develop strategies to improve efficiency, quality, and customer satisfaction.Engage with senior stakeholders across multiple functions and regions to drive change and ensure successful delivery.Support the scaling and modernisation of contact centre operations.Champion best practices in customer experience, process improvement, and operational excellence.Required ExperiencePrevious experience working within a contact centre environment.Proven experience managing or leading large-scale contact centre operations.Experience in environments handling hundreds of thousands of customer contacts per month.Strong background in customer service operations and complaint management.Demonstrable experience leading contact centre and consumer services transformation programmes.Experience delivering AI, automation, or digital transformation initiatives within customer service environments.Excellent stakeholder management and engagement skills, with the ability to influence senior leadership.Experience working within multinational organisations and across multiple time zones.Desirable ExperienceContact centre technology transformation experience.Customer journey optimisation and process redesign.Workforce planning and operational performance management.Experience working within complex global organisations.What's on OfferFully remote working with flexibility across Europe.Opportunity to shape large-scale customer service transformation programmes.Exposure to global stakeholders and enterprise-level operations.Initial 6-month contract with potential for extension.If you have successfully transformed high-volume contact centre operations and are passionate about improving customer experience through people, process, and technology, we'd love to hear from you.
GCS is acting as an Employment Business in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandContract
Job Role - Java Backend EngineerLocation: Remote (Candidates must be based in Poland)Office Hub: Kraków, PolandContract: 12 Months... Read more
We are seeking an experienced Senior Java Backend Engineer to join a high-performing engineering team on a 12-month B2B/Freelance contract, with a strong possibility of extension.
This is an exciting opportunity to work on a leading technology platform, collaborating with top-tier engineers in a fast-paced, international environment. You'll play a key role in shaping scalable backend solutions, driving technical excellence, and supporting teams across multiple stakeholders.
Key ResponsibilitiesCollaborate with highly skilled engineering teams to build and scale a best-in-class platform.Drive technical excellence and contribute to cross-team and cross-functional alignment.Design, develop, and maintain robust backend services and microservices-based architectures.Work with modern integration frameworks and implement enterprise integration patterns.Coach and mentor developers on both client and partner teams.Deliver technical training, workshops, and best-practice guidance.Collaborate effectively within diverse, multicultural teams across international locations.Stay up to date with emerging technologies and continuously improve existing solutions.Required Skills & ExperienceMinimum 5 years of experience in a Java Backend Engineering role.Bachelor's degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience).Excellent English communication, presentation, and stakeholder management skills.Strong hands-on experience with:JavaSpring / Spring BootMicroservices ArchitectureIntegration PatternsApache CamelSpring IntegrationProven ability to adapt to evolving technologies and software landscapes.Passion for building high-quality, scalable, and maintainable solutions.Experience coaching, mentoring, and supporting development teams.Interested?If you're a Java Backend Engineer passionate about Java, Spring, Microservices, and Integration Technologies, we'd love to hear from you.
Apply today or get in touch at [email protected] to learn more about this exciting freelance opportunity.
GCS is acting as an Employment Business in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandFreelance
Urgent Hiring: Senior Android Engineer (Freelance Contract) | Kraków, PolandAre you an experienced Android Engineer looking to work... Read more
Are you an experienced Android Engineer looking to work on innovative digital banking solutions for leading financial institutions?
A rapidly growing FinTech company in Kraków, Poland is expanding its engineering hub and is seeking talented Android Engineers to join on a 12-month freelance contract, with a strong possibility of extension.
LocationKraków, Poland (Hybrid)
Work from the Kraków office 1-2 days per week.
This is an urgent hiring requirement. If you're interested in learning more about the role, please get in touch with me at [email protected] with your availability and a suitable time to discuss the opportunity.
GCS is acting as an Employment Business in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandFreelance
Role: Cyber Security AnalystDuration: 6-month rolling contractWorking Pattern: Krakow, Hybrid - Handful of days per monthGCS Cyber are... Read more
Role: Cyber Security Analyst
Duration: 6-month rolling contract
Working Pattern: Krakow, Hybrid - Handful of days per month
GCS Cyber are partnered with a global financial services organisation undergoing multiple large-scale transformation programmes across their Cyber Security division, including scaling their cloud security capability. We're hiring a Cyber Security Analyst to help drive the maturity of our cloud security posture and play a key role in developing and enhancing our CNAPP tooling.
What you'll be doing:
Enhancing and developing CNAPP capabilities, including automation, governance, dashboards, and reportingWorking closely with cloud engineers, architects, and cyber teams to align with mandatory controls and best practiceDriving continuous improvement and adoption of cloud security standards across multi‑cloud environmentsMust have:
Solid understanding of cloud security principles and frameworks (CIS, NIST)Experience across AWS, Azure, or GCPFinancial Services experience is an advantage.To find out more, please apply now or send a copy of your CV to [email protected]
GCS is acting as an Employment Business in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandContract
Role: Cyber Threat and Controls Consultant - B2BDuration: 6-month rolling contractWorking Pattern: Krakow, Hybrid (handful of days per... Read more
Role: Cyber Threat and Controls Consultant - B2B
Duration: 6-month rolling contract
Working Pattern: Krakow, Hybrid (handful of days per month)
GCS Cyber are partnered with a global financial services organisation undergoing multiple large-scale transformation programmes across their Cyber Security division.
In this role you will perform threat and control assessments across the business, you'll partner with architects, developers and cloud specialists across the business to review designs, challenge assumptions, and ensure services are built with strong security foundations. You'll also contribute to improving the threat‑assessment process, sharing your expertise across a global community and helping uplift security practices across the organisation.
Must have:
Strong understanding of modern security principles and the ability to break down how systems really work under the hoodHands‑on background in identifying weaknesses, misconfigurations or attack paths across applications, infrastructure or integrated servicesFamiliarity with recognised analysis frameworks (e.g., threat identification or attack‑pattern libraries) and able to translate findings into clear, meaningful risk languageTo find out more, please apply now or send a copy of your CV to [email protected]
GCS is acting as an Employment Business in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandContract
Role: Security Operations EngineerDuration: 6-month rolling contractWorking Pattern: Hybrid - multiple UK locationsGCS Cyber are partnered with a... Read more
Role: Security Operations Engineer
Duration: 6-month rolling contract
Working Pattern: Hybrid - multiple UK locations
GCS Cyber are partnered with a global organisation enhancing their Cyber Security Operations capability as part of a wider security transformation. They are now seeking a Security Operations Engineer with deep hands‑on experience across SecOps tooling, detection engineering and incident response enablement.
Key Responsibilities
Engineer and optimise SIEM, EDR/XDR, SOAR, PAM and vulnerability platforms.Develop and tune detections (KQL/Sigma) to improve visibility and reduce false positives.Support SOC teams with investigations, tooling improvements and root cause analysis.Build automation workflows and SOAR playbooks to streamline response.Improve logging, telemetry and threat‑hunting capabilities.Ensure platform health, performance and operational resilience.Required Experience
Strong background in SecOps, SOC engineering or technical cybersecurity roles.Hands‑on experience with SIEM (Splunk or Sentinel), EDR/XDR, SOAR and PAM tools.Proven ability to build/tune detections and optimise alerting.Familiar with incident response processes and threat detection methodologies.Solid technical knowledge across networks, endpoints, cloud, and security tooling.To find out more, please apply now or send a copy of your CV to [email protected]
GCS is acting as an Employment Business in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandContract
Role: Cloud Security Assessment Specialist - B2BDuration: 6-month rolling contractWorking Pattern: Krakow, Hybrid (handful of days per month)GCS... Read more
Role: Cloud Security Assessment Specialist - B2B
Duration: 6-month rolling contract
Working Pattern: Krakow, Hybrid (handful of days per month)
GCS Cyber are partnered with a global financial services organisation as they continue to strengthen their Cloud Security Assessment function. This role focuses on ensuring cloud‑hosted services meet mandatory security controls before moving into production. You'll act as a senior cloud security specialist, providing assurance, consultancy, and oversight across complex multi‑cloud environments.
What you'll be doing:
Executing Cloud Security Assessment reviews for cloud‑hosted services and managing reviews raisedProviding cloud security consultancy to engineering and application teams, supporting secure design and smooth transition into production.Assessing and applying cloud security controls, ensuring alignment with HSBC standards and regulatory expectations.Driving continuous improvement across assessment processes, including automation, data‑driven insights, and capability uplift.Must have:
Strong hands‑on experience with Google Cloud Platform AWS, plus exposure to at least one additional cloud platform (Azure or Alibaba Cloud).Solid understanding of cloud security controls, risk, and control frameworks.Working knowledge of scripting and tooling such as Python, Bash, PowerShell, SQL etc…Excellent stakeholder management and communication skills, with the ability to influence across global technology and business teams.To find out more, please apply now or send a copy of your CV to [email protected]
GCS is acting as an Employment Business in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandContract
Role: Security Architect (AppSec and Network Security) - B2BDuration: 6-month rolling contractWorking Pattern: Krakow, Hybrid (handful of days... Read more
Role: Security Architect (AppSec and Network Security) - B2B
Duration: 6-month rolling contract
Working Pattern: Krakow, Hybrid (handful of days per month)
GCS Cyber are partnered with a global financial services organisation undergoing multiple large-scale transformation programmes across their Cyber Security division. They are now looking for a Security Architect who has extensive experience managing end-to-end solution designs within large-scale transformation programmes with a heavy focus on Network Security and Application Security
Proven experience producing high-level solution designs in line with business requirements.Proven ability to conduct security assessments and threat modelling to inform design decisions.Strong background in cybersecurity, with deep expertise in network security and segmentation across data centers, cloud environments, and containerised platforms.Hands-on experience with technologies such as physical and virtual firewalls and MPLS/eVPNFamiliarity with macro- and micro-segmentation strategiesFinancial Services experience is an advantageTo find out more, please apply now or drop an email with a copy of your CV to [email protected]
GCS is acting as an Employment Agency in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandContract
Role: Cloud Security Consultant - B2BDuration: 6-month rolling contractWorking Pattern: Krakow, Hybrid (handful of days per month)GCS Cyber... Read more
Role: Cloud Security Consultant - B2B
Duration: 6-month rolling contract
Working Pattern: Krakow, Hybrid (handful of days per month)
GCS Cyber are working with a global financial services organisation as they continue to strengthen and optimise their Cloud Cyber Security capability. This role focuses on driving cloud security maturity, automation, and governance, with a strong emphasis on Python‑based development alongside hands‑on cyber security expertise.
What you'll be doing:
Designing, developing, and enhancing cloud security solutions and automation using Python web frameworks (e.g. Flask, Django, FastAPI).Assessing and improving cloud security posture and maturity, including cloud security controls, baseline governance, and security scoring initiatives.Must have:
Strong hands‑on experience securing cloud environments across one or more major cloud providers.Solid background in cyber security governance, including security controls, configuration baselines, and vulnerability assessment (e.g. CVSS).Proven track record delivering well written, well-structured web applications using (but not limited to) Flask, Django, FastAPITo find out more, please apply now or send a copy of your CV to [email protected]
GCS is acting as an Employment Business in relation to this vacancy.
Read lessKrakow, Malopolskie, PolandContract
All your saved jobs are no longer available or you've already applied.
for the following search criteria
