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Contact Centre Manager - Transformation & Optimisation (Contract)

Location: Remote (Must be based in Europe)
Contract Length: 6 Months
Travel: International travel required (approximately one trip per quarter)

We are seeking an experienced Contact Centre Manager to lead large-scale customer service transformation initiatives within a global organisation. This role will focus on optimising customer experience, complaint handling processes, and operational performance, while supporting the adoption of AI and automation solutions across contact centre operations.

This is an exciting opportunity for someone with a strong background in high-volume contact centre environments and a proven track record of delivering transformation programmes that improve customer outcomes and operational efficiency.

Key ResponsibilitiesLead contact centre and consumer services transformation initiatives.Drive customer service and complaint handling optimisation across the organisation.Identify and implement AI and automation opportunities to improve service delivery and customer experience.Analyse operational performance data and develop strategies to improve efficiency, quality, and customer satisfaction.Engage with senior stakeholders across multiple functions and regions to drive change and ensure successful delivery.Support the scaling and modernisation of contact centre operations.Champion best practices in customer experience, process improvement, and operational excellence.Required ExperiencePrevious experience working within a contact centre environment.Proven experience managing or leading large-scale contact centre operations.Experience in environments handling hundreds of thousands of customer contacts per month.Strong background in customer service operations and complaint management.Demonstrable experience leading contact centre and consumer services transformation programmes.Experience delivering AI, automation, or digital transformation initiatives within customer service environments.Excellent stakeholder management and engagement skills, with the ability to influence senior leadership.Experience working within multinational organisations and across multiple time zones.Desirable ExperienceContact centre technology transformation experience.Customer journey optimisation and process redesign.Workforce planning and operational performance management.Experience working within complex global organisations.What's on OfferFully remote working with flexibility across Europe.Opportunity to shape large-scale customer service transformation programmes.Exposure to global stakeholders and enterprise-level operations.Initial 6-month contract with potential for extension.

If you have successfully transformed high-volume contact centre operations and are passionate about improving customer experience through people, process, and technology, we'd love to hear from you.

Job Role - Java Backend EngineerLocation: Remote (Candidates must be based in Poland)
Office Hub: Kraków, Poland
Contract: 12 Months (B2B/Freelance)

We are seeking an experienced Senior Java Backend Engineer to join a high-performing engineering team on a 12-month B2B/Freelance contract, with a strong possibility of extension.

This is an exciting opportunity to work on a leading technology platform, collaborating with top-tier engineers in a fast-paced, international environment. You'll play a key role in shaping scalable backend solutions, driving technical excellence, and supporting teams across multiple stakeholders.

Key ResponsibilitiesCollaborate with highly skilled engineering teams to build and scale a best-in-class platform.Drive technical excellence and contribute to cross-team and cross-functional alignment.Design, develop, and maintain robust backend services and microservices-based architectures.Work with modern integration frameworks and implement enterprise integration patterns.Coach and mentor developers on both client and partner teams.Deliver technical training, workshops, and best-practice guidance.Collaborate effectively within diverse, multicultural teams across international locations.Stay up to date with emerging technologies and continuously improve existing solutions.Required Skills & ExperienceMinimum 5 years of experience in a Java Backend Engineering role.Bachelor's degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience).Excellent English communication, presentation, and stakeholder management skills.Strong hands-on experience with:JavaSpring / Spring BootMicroservices ArchitectureIntegration PatternsApache CamelSpring IntegrationProven ability to adapt to evolving technologies and software landscapes.Passion for building high-quality, scalable, and maintainable solutions.Experience coaching, mentoring, and supporting development teams.Interested?

If you're a Java Backend Engineer passionate about Java, Spring, Microservices, and Integration Technologies, we'd love to hear from you.

Apply today or get in touch at [email protected] to learn more about this exciting freelance opportunity.

Urgent Hiring: Senior Android Engineer (Freelance Contract) | Kraków, Poland

Are you an experienced Android Engineer looking to work on innovative digital banking solutions for leading financial institutions?

A rapidly growing FinTech company in Kraków, Poland is expanding its engineering hub and is seeking talented Android Engineers to join on a 12-month freelance contract, with a strong possibility of extension.

Location

Kraków, Poland (Hybrid)
Work from the Kraków office 1-2 days per week.

Contract12-month freelance engagementHigh likelihood of extensionImmediate hiring requirementKey ResponsibilitiesDevelop and deliver high-quality mobile banking applications for banks and financial institutions.Collaborate closely with customers and partners to implement mobile solutions.Build primarily native Android applications while contributing to hybrid mobile projects.Provide technical leadership, conduct workshops, and support development teams.Influence product roadmaps and collaborate with international stakeholders.Research and experiment with emerging mobile technologies and best practices.What's on Offer?Opportunity to work on large-scale international banking and FinTech projects.Exposure to cutting-edge digital banking technologies.Collaboration with global teams and industry experts.Long-term contract potential in a fast-growing FinTech environment.Interested?

This is an urgent hiring requirement. If you're interested in learning more about the role, please get in touch with me at [email protected] with your availability and a suitable time to discuss the opportunity.