Contact Centre Manager - Transformation & Optimisation (Contract)

Contact Centre Manager

Added 21/08/2026

Contact Centre Manager - Transformation & Optimisation (Contract)Location: Remote (Must be based in Europe) Contract Length: 6 Months Travel: International travel required (approximately one trip per quarter)We are seeking an experienced Contact Centre Manager to lead large-scale customer service transformation initiatives within a global organisation. This role will focus on optimising customer experience, complaint handling processes, and operational performance, while supporting the adoption of AI and automation solutions across contact centre operations.This is an exciting opportunity for someone with a strong background in high-volume contact centre environments and a proven track record of delivering transformation programmes that improve customer outcomes...

Contact Centre Manager

Added 21/08/2026

Contact Centre Manager - Transformation & Optimisation (Contract)Location: Remote (Must be based in Europe) Contract Length: 6 Months Travel: International travel required (approximately one trip per quarter)We are seeking an experienced Contact Centre Manager to lead large-scale customer service transformation initiatives within a global organisation. This role will focus on optimising customer experience, complaint handling processes, and operational performance, while supporting the adoption of AI and automation solutions across contact centre operations.This is an exciting opportunity for someone with a strong background in high-volume contact centre environments and a proven track record of delivering transformation programmes that improve customer outcomes...

Contact Centre Manager

Added 21/08/2026

Contact Centre Manager - Transformation & Optimisation (Contract)Location: Remote (Must be based in Europe) Contract Length: 6 Months Travel: International travel required (approximately one trip per quarter)We are seeking an experienced Contact Centre Manager to lead large-scale customer service transformation initiatives within a global organisation. This role will focus on optimising customer experience, complaint handling processes, and operational performance, while supporting the adoption of AI and automation solutions across contact centre operations.This is an exciting opportunity for someone with a strong background in high-volume contact centre environments and a proven track record of delivering transformation programmes that improve customer outcomes...

Contact Centre Manager

Added 21/08/2026

Contact Centre Manager - Transformation & Optimisation (Contract)Location: Remote (Must be based in Europe) Contract Length: 6 Months Travel: International travel required (approximately one trip per quarter)We are seeking an experienced Contact Centre Manager to lead large-scale customer service transformation initiatives within a global organisation. This role will focus on optimising customer experience, complaint handling processes, and operational performance, while supporting the adoption of AI and automation solutions across contact centre operations.This is an exciting opportunity for someone with a strong background in high-volume contact centre environments and a proven track record of delivering transformation programmes that improve customer outcomes...

Contact Centre Manager

Added 19/08/2026

Contact Centre ManagerLocation: Remote (Must be based in Europe) Travel: International travel required, approximately one trip per quarter Type: Full-TimeWe are seeking an experienced Contact Centre Manager to lead and evolve a large-scale, global customer operations function handling hundreds of thousands of customer contacts per month across multiple regions and time zones.This is not a traditional contact centre growth role focused on increasing headcount. Instead, you will be responsible for driving operational scale through technology, automation, AI adoption, and process optimisation, ensuring the function can support increasing demand efficiently while maintaining an exceptional customer experience.You will be a strategic operator...

Contact Centre Manager

Added 19/08/2026

Contact Centre ManagerLocation: Remote (Must be based in Europe) Travel: International travel required, approximately one trip per quarter Type: Full-TimeWe are seeking an experienced Contact Centre Manager to lead and evolve a large-scale, global customer operations function handling hundreds of thousands of customer contacts per month across multiple regions and time zones.This is not a traditional contact centre growth role focused on increasing headcount. Instead, you will be responsible for driving operational scale through technology, automation, AI adoption, and process optimisation, ensuring the function can support increasing demand efficiently while maintaining an exceptional customer experience.You will be a strategic operator...

Contact Center Manager

Added 17/08/2026

Role - Contact Center ManagerRemote for candidates based in any EU countriesFreelance contract upto end of this year with a possibility of extension further. We have a Freelance Contact Center Manager opportunity with a leading B2C organization. This is a fully remote contract role, open to candidates based in EU countries, and will run through the end of this year with a possibility of extension. We're looking for a Project Manager with a strong background in the contact center/customer operations space, ideally managing large-scale customer service environments and transformation initiatives. Key requirements:Proven Project Management experience in a contact center.Expansion Experience:Demonstrated...

IT Delivery Manager/ Project Manager (Junior)

Added 10/08/2026

Role OverviewWe are looking for an experienced Delivery / Project Manager to support a complex IT/data programme. The role will focus on removing delivery blockers, coordinating business and supplier teams, driving accountability, and ensuring projects progress effectively in a resource-constrained and sometimes ambiguous environment.Key ResponsibilitiesProactively identify and remove blockers relating to data, ownership, decisions and business inputs.Work with internal business teams to prioritise requirements and capture business knowledge.Facilitate workshops and help establish clear, repeatable processes.Manage and coordinate third-party suppliers, ensuring agreed milestones, quality and deliverables are achieved.Maintain an integrated view of the delivery plan, dependencies, risks, issues and finances, using...

Infrastructure Programme Manager

Added 21/08/2026

Infrastructure Programme ManagerType: Permanent85-95K + bonus pension healthcare etc. Location: Ireland, predominantly remote with occasional onsite to Dublin requiredSummary of RoleA leading Technology organisation is looking for an Infrastructure Programme Manager to lead the delivery of complex infrastructure and technology programmes across enterprise environments.This is a senior, customer-facing role responsible for managing large-scale initiatives covering Cloud, Networks, Infrastructure, Security, and Digital Workplace technologies. You will oversee programme governance, stakeholder management, planning, delivery, and reporting while ensuring successful outcomes for customers and delivery teams.Key ResponsibilitiesLead the end-to-end delivery of complex infrastructure and technology programmes.Manage programme plans, dependencies, risks, budgets, and governance.Act...

Communications Manager (CEE Region)

Added 21/08/2026

🚀 Communications Manager (CEE Region)📍 Location: Berlin (Hybrid) or Remote within Germany (must be available to work from the Berlin office every other week)📅 Contract: 12 Months (potential extension)We're partnering with a leading global travel and technology platform that connects millions of people through unique travel experiences. We're looking for an experienced Communications Manager to help shape the brand's story across Central & Eastern Europe (CEE).What You'll Do?Develop and execute consumer, corporate, product, and influencer communications campaigns.Build strong relationships with journalists, media outlets, creators, and influencers across the region.Manage proactive and reactive media relations, including press inquiries and reputation management.Create...

Senior Operational Resilience Manager

Added 20/08/2026

We are seeking an experienced Operational Resilience professional to join a growing regulatory team responsible for strengthening resilience across critical digital infrastructure and technology sectors. The successful candidate will lead assessments, audits, inspections, and assurance activities to ensure organisations can effectively prevent, respond to, and recover from disruptions. Key ResponsibilitiesLead operational resilience assessments, audits, and inspections.Evaluate resilience controls, risk management frameworks, and business continuity capabilities.Support resilience strategy development and regulatory initiatives.Assess preparedness for cyber incidents, infrastructure failures, natural disasters, and other operational threats.Drive supervision and enforcement activities, including remediation and follow-up reviews.Engage with senior stakeholders and represent the organisation in...

Project Manager

Added 18/08/2026

Project Manager - Dynamics 365 & Housing Transformation Location: Hybrid (London)The RoleWe are seeking an experienced Project Manager to lead the delivery of complex business and technology transformation projects within a Housing environment.The successful candidate will have a strong track record of delivering Microsoft Dynamics 365 CRM initiatives, driving business change, improving customer-facing services, and managing stakeholders across large and complex organisations.This is an exciting opportunity to play a key role in delivering strategic transformation programmes focused on customer experience, process improvement, and service modernisation.Key ResponsibilitiesLead end-to-end delivery of Dynamics 365 and business transformation projects.Manage project scope, plans, budgets, risks,...

Senior Resilience & Risk Assurance Manager

Added 18/08/2026

Senior Resilience & Risk Assurance ManagerDublin - Permanent OverviewA senior opportunity for an experienced resilience and risk professional to join a growing team responsible for assessing, challenging, and improving resilience capabilities across complex organisations.The role focuses on evaluating how organisations prepare for, respond to, and recover from major disruptions. The successful candidate will conduct assurance reviews, assess resilience frameworks, identify risks and control gaps, and provide strategic recommendations to senior stakeholders. Key ResponsibilitiesLead resilience and risk assurance reviews across complex organisations.Assess business continuity, crisis management, recovery, and resilience capabilities.Evaluate governance structures, policies, processes, and control effectiveness.Identify operational, technology, and organisational...

Digital Marketing Manager

Added 17/08/2026

Digital Marketing ManagerWe're looking for an experienced Digital Marketing Manager to join a leading global consumer brand, supporting markets across North Europe. This is a varied role combining strategic digital consultancy with hands-on delivery across web, CRM, email marketing, analytics, and direct-to-consumer initiatives.Working closely with brand, commercial, IT, and agency partners, you'll drive digital excellence through the delivery of impactful campaigns, optimisation of customer journeys, website performance improvements, and data-led decision making.Key ResponsibilitiesPartner with brand teams to plan and deliver digital marketing campaigns across web, CRM, email, and digital channels.Manage and optimise digital platforms including Adobe Experience Manager (AEM) and...

Fiber Construction Manager

Added 13/08/2026

Job DescriptionLooking for an experienced OSP Engineers to support the design, planning, and engineering of advanced fiber optic network deployments across multiple markets. If you enjoy solving complex network challenges, designing scalable fiber infrastructure, and working with cutting-edge telecommunications technologies, we'd love to hear from you. Involved in construction and you will oversee the successful planning, execution, and delivery of fiber network construction projects from concept through completion. Design OSP fiber routes and network infrastructure. Key ResponsibilitiesLead end-to-end deployment of fiber optic network construction projects.Manage engineering firms, construction contractors, and external vendors.Review project scopes, schedules, budgets, and resource plans.Develop construction...