Contact Center Manager

Reference: ref 7890_1786954912

Role - Contact Center Manager

Remote for candidates based in any EU countries

Freelance contract upto end of this year with a possibility of extension further.

We have a Freelance Contact Center Manager opportunity with a leading B2C organization. This is a fully remote contract role, open to candidates based in EU countries, and will run through the end of this year with a possibility of extension.
We're looking for a Project Manager with a strong background in the contact center/customer operations space, ideally managing large-scale customer service environments and transformation initiatives.
Key requirements:

  • Proven Project Management experience in a contact center.
  • Expansion Experience:Demonstrated success in scaling sites, teams, or projects and driving growth initiatives effectively.
  • Strategic Influence:Strong executive stakeholder management skills with the ability to shape decisions proactively and influence strategic direction.
  • Domain Expertise:Deep understanding of the Technology, AI, and Contact center (CC) domains, with the ability to apply industry knowledge to business objectives.
  • Execution-Oriented Mindset:Strong planning and execution capabilities, with a proactive approach to driving projects forward and ensuring successful outcomes.

Role highlights:

  • Fully remote working model
  • Freelance contract through year-end with a possibility of extension
  • Opportunity to work on large-scale, high-impact customer operations projects



GCS is acting as an Employment Business in relation to this vacancy.

£600.00 - £700.00
Per day
GBP600 - GBP700 per day
Added 25/08/2026
Reference: ref 7890_1786954912

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