Contact Centre Manager - Transformation & Optimisation (Contract)

Contact Centre Manager

Added 21/08/2026

Contact Centre Manager - Transformation & Optimisation (Contract)Location: Remote (Must be based in Europe) Contract Length: 6 Months Travel: International travel required (approximately one trip per quarter)We are seeking an experienced Contact Centre Manager to lead large-scale customer service transformation initiatives within a global organisation. This role will focus on optimising customer experience, complaint handling processes, and operational performance, while supporting the adoption of AI and automation solutions across contact centre operations.This is an exciting opportunity for someone with a strong background in high-volume contact centre environments and a proven track record of delivering transformation programmes that improve customer outcomes...

Contact Centre Manager

Added 21/08/2026

Contact Centre Manager - Transformation & Optimisation (Contract)Location: Remote (Must be based in Europe) Contract Length: 6 Months Travel: International travel required (approximately one trip per quarter)We are seeking an experienced Contact Centre Manager to lead large-scale customer service transformation initiatives within a global organisation. This role will focus on optimising customer experience, complaint handling processes, and operational performance, while supporting the adoption of AI and automation solutions across contact centre operations.This is an exciting opportunity for someone with a strong background in high-volume contact centre environments and a proven track record of delivering transformation programmes that improve customer outcomes...

Contact Centre Manager

Added 21/08/2026

Contact Centre Manager - Transformation & Optimisation (Contract)Location: Remote (Must be based in Europe) Contract Length: 6 Months Travel: International travel required (approximately one trip per quarter)We are seeking an experienced Contact Centre Manager to lead large-scale customer service transformation initiatives within a global organisation. This role will focus on optimising customer experience, complaint handling processes, and operational performance, while supporting the adoption of AI and automation solutions across contact centre operations.This is an exciting opportunity for someone with a strong background in high-volume contact centre environments and a proven track record of delivering transformation programmes that improve customer outcomes...

Contact Centre Manager

Added 21/08/2026

Contact Centre Manager - Transformation & Optimisation (Contract)Location: Remote (Must be based in Europe) Contract Length: 6 Months Travel: International travel required (approximately one trip per quarter)We are seeking an experienced Contact Centre Manager to lead large-scale customer service transformation initiatives within a global organisation. This role will focus on optimising customer experience, complaint handling processes, and operational performance, while supporting the adoption of AI and automation solutions across contact centre operations.This is an exciting opportunity for someone with a strong background in high-volume contact centre environments and a proven track record of delivering transformation programmes that improve customer outcomes...

Contact Centre Manager

Added 19/08/2026

Contact Centre ManagerLocation: Remote (Must be based in Europe) Travel: International travel required, approximately one trip per quarter Type: Full-TimeWe are seeking an experienced Contact Centre Manager to lead and evolve a large-scale, global customer operations function handling hundreds of thousands of customer contacts per month across multiple regions and time zones.This is not a traditional contact centre growth role focused on increasing headcount. Instead, you will be responsible for driving operational scale through technology, automation, AI adoption, and process optimisation, ensuring the function can support increasing demand efficiently while maintaining an exceptional customer experience.You will be a strategic operator...

Contact Centre Manager

Added 19/08/2026

Contact Centre ManagerLocation: Remote (Must be based in Europe) Travel: International travel required, approximately one trip per quarter Type: Full-TimeWe are seeking an experienced Contact Centre Manager to lead and evolve a large-scale, global customer operations function handling hundreds of thousands of customer contacts per month across multiple regions and time zones.This is not a traditional contact centre growth role focused on increasing headcount. Instead, you will be responsible for driving operational scale through technology, automation, AI adoption, and process optimisation, ensuring the function can support increasing demand efficiently while maintaining an exceptional customer experience.You will be a strategic operator...

Contact Center Manager

Added 25/08/2026

Role - Contact Center ManagerRemote for candidates based in any EU countriesFreelance contract upto end of this year with a possibility of extension further. We have a Freelance Contact Center Manager opportunity with a leading B2C organization. This is a fully remote contract role, open to candidates based in EU countries, and will run through the end of this year with a possibility of extension. We're looking for a Project Manager with a strong background in the contact center/customer operations space, ideally managing large-scale customer service environments and transformation initiatives. Key requirements:Proven Project Management experience in a contact center.Expansion Experience:Demonstrated...

IT Delivery Manager/ Project Manager (Junior)

Added 10/08/2026

Role OverviewWe are looking for an experienced Delivery / Project Manager to support a complex IT/data programme. The role will focus on removing delivery blockers, coordinating business and supplier teams, driving accountability, and ensuring projects progress effectively in a resource-constrained and sometimes ambiguous environment.Key ResponsibilitiesProactively identify and remove blockers relating to data, ownership, decisions and business inputs.Work with internal business teams to prioritise requirements and capture business knowledge.Facilitate workshops and help establish clear, repeatable processes.Manage and coordinate third-party suppliers, ensuring agreed milestones, quality and deliverables are achieved.Maintain an integrated view of the delivery plan, dependencies, risks, issues and finances, using...

IT Project Manager - Agile Delivery & Stakeholder Management

Added 22/10/2026

IT Project Manager - Agile Delivery & Stakeholder ManagementStrong project management is about more than tracking deadlines. It's about anticipating challenges, aligning teams, managing dependencies, and making sure everyone understands what needs to happen next.We're seeking an experienced IT Project Manager with IAM or security project experience who can manage competing priorities, facilitate collaboration, and communicate project status effectively to stakeholders and executive leadership.What you'll be responsible for:Managing multiple project plans and coordinating parallel workstreams.Sequencing tasks and tracking milestones, dependencies, and critical paths.Facilitating collaboration among business, IT, security, and compliance teams.Identifying risks and developing mitigation and contingency plans.Leading project meetings...

Technical Project Manager - IT & Security

Added 22/10/2026

Technical Project Manager - IT & Security We're looking for a Technical Project Manager with IT experience and a background in IAM or security-related initiatives. You'll be responsible for organizing project delivery across multiple workstreams, anticipating risks, coordinating resources, and ensuring stakeholders have a clear view of progress and priorities.In this role, you will:Lead multiple concurrent IT projects from planning through completion.Build and maintain detailed project schedules, milestones, and critical paths.Coordinate work across technical, security, business, and compliance teams.Manage project risks, issues, dependencies, and resource constraints.Apply Agile or traditional project management methods based on project needs.Lead project meetings, stand-ups, and...

IAM Project Manager - Identity & Security Initiatives

Added 22/10/2026

IAM Project Manager - Identity & Security Initiatives We're seeking an IAM-focused Project Manager to coordinate complex initiatives involving multiple technical and business teams. This role is ideal for someone who understands IAM concepts and can translate project objectives into actionable plans, manage dependencies, and communicate progress to stakeholders.Key responsibilities:Coordinate IAM and security-related initiatives across multiple teams.Manage parallel workstreams, timelines, milestones, and dependencies.Work with technical, security, business, and compliance stakeholders.Monitor risks, track issues, and proactively address potential delays.Support project planning, meetings, documentation, and delivery.Communicate project status, critical paths, and risks through clear reports and presentations.Required experience:3-5+ years of IT project...

IT Project Manager - Identity & Access Management (IAM)

Added 22/10/2026

IT Project Manager - Identity & Access Management (IAM)We're looking for an experienced IT Project Manager with a background in Identity & Access Management (IAM) or security-related projects. In this role, you'll coordinate multiple projects and workstreams, collaborate with technical and business teams, and ensure projects stay organized, on track, and aligned with business objectives.What you'll do:Manage multiple IT and IAM projects from initiation through delivery.Develop and maintain project plans, milestones, dependencies, and critical paths.Coordinate technical, security, business, and compliance stakeholders.Identify project risks, resolve issues, and develop mitigation plans.Facilitate project meetings and maintain accountability for deliverables.Prepare project status reports and...

Cyber Security Assurance Manager

Added 19/10/2026

Cyber Security Assurance Manager Contract: 6 Months Location: London (1 day per week onsite / flexible) Day Rate: Competitive Start: ASAPWe're supporting a large, international enterprise in the search for an experienced Cyber Security Assurance Manager to lead a cyber assurance and control effectiveness programme across a complex global environment.This is a senior second-line cyber security position, responsible for independently assessing the effectiveness of security controls, driving assurance activity, overseeing technical reviews, and providing risk-based insight to senior stakeholders. The successful contractor will lead a small team while acting as a trusted adviser across cyber security, technology, audit and risk...

Program Manager

Added 15/10/2026

Job Description:We're supporting an engineering team that's building automated manufacturing equipment for a new fiber optic product used in the rapidly growing AI data center industry.This role sits at the intersection of project management, procurement, supply chain, and engineering. You'll work closely with engineers, suppliers, and warehouse teams to ensure materials are ordered, delivered, and tracked on time so machine builds stay on schedule.ResponsibilitiesCreate and manage purchase orders and requisitions using ERP systems such as SAPTrack materials, inventory, and Bills of Materials (BOMs) for machine buildsCoordinate with suppliers on pricing, delivery schedules, lead times, and order statusExpedite critical components to...

Program Manager

Added 15/10/2026

Job Description:We're supporting an engineering team that's building automated manufacturing equipment for a new fiber optic product used in the rapidly growing AI data center industry.This role sits at the intersection of project management, procurement, supply chain, and engineering. You'll work closely with engineers, suppliers, and warehouse teams to ensure materials are ordered, delivered, and tracked on time so machine builds stay on schedule.ResponsibilitiesCreate and manage purchase orders and requisitions using ERP systems such as SAPTrack materials, inventory, and Bills of Materials (BOMs) for machine buildsCoordinate with suppliers on pricing, delivery schedules, lead times, and order statusExpedite critical components to...