Level 2 IT Support Engineer

Change Leadership (Enterprise level, Transformation) - Hybrid

Added 02/07/2026

Key roles and responsibilities As the Business change and adoption lead, you will have a number of challenging responsibilities including: Engagement:Work with the programme team to align on the "case for change", the "Why", "What" and "how"Engage with senior stakeholders to articulate the programme vision and end stateStorytelling and ability to manage senior stakeholders through the deployment timelinesCreate and execute a plan of engaging the regional leads to drive local transformationsBuild and develop a sponsor coalition and a change network who embrace the change and help their colleagues to do the sameDefine the change and adoption approach for the digital...

Network Support Engineer

Added 23/07/2026

Network Support Engineer📍 Dublin, Ireland (Fully Onsite)Join a Leading Networking & Cybersecurity TeamAre you passionate about networking technologies and looking to build your career in a fast-paced, enterprise-scale environment?We are partnering with a leading network and cybersecurity solutions provider to recruit a Network Support Engineer to join their growing Dublin-based team. This is a fantastic opportunity to work alongside experienced engineers, supporting complex customer environments and gaining exposure to cutting-edge networking technologies.What You'll Be DoingAs part of a high-performing Network Operations Centre (NOC), you will:Provide Level 1 and Level 2 support for customer network environmentsTroubleshoot and resolve network incidents and...

IT & Telephony Support Analyst (Contract)

Added 22/07/2026

Role OverviewWe are seeking an IT & Telephony Support Analyst to support the review and analysis of PSTN (Public Switched Telephone Network) lines across NHG sites. This role involves visiting multiple locations to identify where telephone lines are installed, determine their purpose, and document the equipment and services associated with each line.The ideal candidate will have a blend of administrative, communication, and technical IT skills, with experience in telephony and networking. This is a hands-on role that requires site visits, stakeholder engagement, and accurate data collection.Key ResponsibilitiesConduct site visits across NHG locations to investigate and assess PSTN telephone lines.Identify the...

Network Support Engineer

Added 07/07/2026

We're seeking a Network Support Engineer to join a renowned IT services and digital infrastructure company. This is an exciting role for any person looking continue a career in networking and security technologies. It will involve interaction with some of the country's leading technical architects and design engineers in the Aruba Clearpass and Juniper arenas. What you'll be doingSupport customers' Juniper and Aruba network / security environmentsProvide first and second level support for all reported incidentsIncident management from initial customer engagement to resolution ensuring adherence to SLA's. Troubleshooting of such incidents utilising vendor partners for technical assistance and other team...

Service Operations Engineer (2nd Line Support)

Added 02/07/2026

Service Operations Engineer (2nd Line Support)One of our clients is looking for an experienced 2nd Line Service Operations Engineer to join their growing team. In this role, you will provide 2nd line technical support, resolve complex incidents, maintain IT infrastructure, manage system patching, and ensure services are delivered in line with agreed SLAs. You will also work closely with 1st and 3rd Line Support teams, customers, and third-party vendors to deliver high-quality technical support.📍 Location: Stoke-on-Trent💼 Job Type: Permanent🔒 Security Clearance: Candidates must be eligible to obtain UK Security Clearance (SC).Essential Skills:Strong experience in 2nd Line IT SupportExperience working within...

Technical Analyst /L2 support Engineer

Added 24/06/2026

We are looking for an experienced Technical Analyst to join a large-scale Identity & Access Management (IAM) programme within a highly regulated enterprise environment.This role will focus on supporting and maintaining critical IAM services, investigating incidents, troubleshooting provisioning and authentication issues, and working closely with engineering teams to deliver service improvements.📍 Remote 📅 6-Month Initial Contract | Potential Extension💰 Competitive Day RateKey Skills & ExperienceMicrosoft Identity Manager (MIM) / Forefront Identity Manager (FIM)Identity & Access Management (IAM)Active Directory & Entra IDSQL Server / T-SQLApplication / Production Support (L2/L3)LDAP, Kerberos and NTLM authenticationStrong incident, problem management and root cause analysis skillsResponsibilitiesProvide...

IT Support - (Microsoft Identity Manager (MIM) - Mandatory)

Added 22/06/2026

Role DescriptionTechnical Analyst RoleProvide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes.Key Accountabilities:Own L2 support for MIM Sync and MIM Service in production and non-production environments.Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs.Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions.Perform operational activities:User/account provisioning exceptions (joiner/mover/leaver fallouts)Access request workflow fallouts...

L2 Support Analyst - MIM

Added 18/06/2026

Role DescriptionTechnical Analyst RoleProvide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes.Key Accountabilities:Own L2 support for MIM Sync and MIM Service in production and non-production environments.Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs.Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions.Perform operational activities:User/account provisioning exceptions (joiner/mover/leaver fallouts)Access request workflow fallouts...

(2nd Line Infrastructure Support)

Added 20/04/2026

One of our clients is seeking an experienced Patch & Vulnerability Engineer to support a large-scale Windows, VMware, Citrix, Azure hybrid environment, delivering secure and controlled enterprise patching across on-prem and cloud infrastructure.📍 Preston (Hybrid - 2-3 days onsite) | 📅 12-Month Contract (Outside IR 35) Key SkillsVulnerability management & risk-based patch life cycle (assessment, prioritisation, remediation, validation)WSUS & Tanium for enterprise patch deployment (Must Have)Windows Server, VMware, CitrixAzure & M365 supportActive Directory, Group Policy, DNS, VPN, MFAAV / endpoint security & SAN awarenessITIL / ITSM change management (RFCs)Patch testing, deployment & validation in production environmentsSummaryExcellent opportunity for an infrastructure...

1st Line support Engineer- Onsite

Added 01/04/2026

Essential RequirementsBasic understanding of IT fundamentals (Windows OS, Office 365, email systems)Excellent telephone manner and customer service skillsStrong communication skills with the ability to explain technical concepts to non-technical usersPatient and empathetic approach when dealing with frustrated usersGood organisational skills and attention to detailAbility to multi-task and work in a busy environmentWillingness to learn and ask questions when unsureAvailability to start at short notice. Desirable ExperiencePrevious experience in a customer service or support roleExperience using ticketing systemsBasic knowledge of Active DirectoryFamiliarity with remote support toolsAny IT certifications (CompTIA A+, Microsoft, etc.)GCS is acting as an Employment Business in relation to...