1st Line support Engineer- Onsite
Reference: 260326_1774510604
Essential Requirements
- Basic understanding of IT fundamentals (Windows OS, Office 365, email systems)
- Excellent telephone manner and customer service skills
- Strong communication skills with the ability to explain technical concepts to non-technical users
- Patient and empathetic approach when dealing with frustrated users
- Good organisational skills and attention to detail
- Ability to multi-task and work in a busy environment
- Willingness to learn and ask questions when unsure
- Availability to start at short notice.
Desirable Experience
- Previous experience in a customer service or support role
- Experience using ticketing systems
- Basic knowledge of Active Directory
- Familiarity with remote support tools
- Any IT certifications (CompTIA A+, Microsoft, etc.)
GCS is acting as an Employment Business in relation to this vacancy.
1st Line support Engineer- Onsite
Milton Keynes
Contract
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