IT & Telephony Support Analyst (Contract)

Added 22/07/2026

Role OverviewWe are seeking an IT & Telephony Support Analyst to support the review and analysis of PSTN (Public Switched Telephone Network) lines across NHG sites. This role involves visiting multiple locations to identify where telephone lines are installed, determine their purpose, and document the equipment and services associated with each line.The ideal candidate will have a blend of administrative, communication, and technical IT skills, with experience in telephony and networking. This is a hands-on role that requires site visits, stakeholder engagement, and accurate data collection.Key ResponsibilitiesConduct site visits across NHG locations to investigate and assess PSTN telephone lines.Identify the...

L2 Support Analyst - MIM

Added 18/06/2026

Role DescriptionTechnical Analyst RoleProvide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes.Key Accountabilities:Own L2 support for MIM Sync and MIM Service in production and non-production environments.Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs.Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions.Perform operational activities:User/account provisioning exceptions (joiner/mover/leaver fallouts)Access request workflow fallouts...

Technical Business Analyst (SC Cleared)

Added 02/09/2026

ROLE PURPOSEBusiness Analysts are responsible for eliciting, analysing, and documenting business requirements for the PMP programme, ensuring solutions address operational needs and deliver measurable improvements. PRINCIPAL ACCOUNTABILITIESEngage with operational and enabling stakeholders to gather, analyse and clarify business requirements.Translate business needs into clear, structured artefacts including process maps, user stories and functional specifications.Ensure requirements are documented accurately, clearly and to agreed PMP standards.Support testing and acceptance activities by validating delivered solutions against approved business requirements.Assist with User Acceptance Testing (UAT), clarifying acceptance criteria and supporting issue resolution.Maintain traceability between requirements, delivered solutions and expected benefits.Support assurance and governance activity by...

Technical Analyst - Identity & Access Management (IAM)

Added 29/07/2026

We are looking for an experienced Technical Analyst to join a strategic Identity & Access Management (IAM) transformation programme within a leading banking environment.You will provide L2 production support for Microsoft Identity Manager (MIM) and related IAM services, troubleshooting incidents, supporting integration's, and working with engineering teams to deliver permanent fixesLocation: Remote (UK)Contract: 6 Months (Initial With possible extension)IR35: Inside IR35Key Skills:✅ Microsoft Identity Manager (MIM) support experience✅ Strong SQL Server / T-SQL troubleshooting skills✅ .NET application support (logs, configuration, services)✅ Active Directory, LDAP, Kerberos & authentication technologies✅ Incident, problem and change management experience✅ Experience working in enterprise or regulated...

IT Helpdesk Support Engineer

Added 03/09/2026

IT Helpdesk Support EngineerLocation: Dundalk, Co. Louth, Ireland Working Model: Fully Onsite (5 Days per Week)About the RoleWe are seeking a customer-focused IT Helpdesk Support Engineer to join a growing and dynamic IT services team based in Dundalk. This is an excellent opportunity for a motivated support professional who enjoys solving technical issues, delivering exceptional customer service, and working in a fast-paced environment.This position has opened as part of a backfill within the support team and offers the opportunity to work alongside experienced senior engineers who will provide guidance and escalation support when required.Key ResponsibilitiesProvide first-line technical support to customers...

Level 2 Infrastructure Support Engineer

Added 05/08/2026

We are looking for an experienced Level 2 IT Support Engineer with strong technical expertise and excellent management skills. This is a fully onsite, client-facing role that combines hands-on IT support with responsibility for managing and maintaining the client's IT environment. The ideal candidate will be proactive, customer-focused, and confident in delivering high-quality technical support while ensuring the smooth operation of critical IT systems.Key Responsibilities Technical Support & Operations Provide onsite Level 2 technical support.Troubleshoot and resolve hardware, software, network, and systems issues.Support and administer Microsoft 365 environments (Exchange Online, SharePoint, Teams, OneDrive, Azure AD).Manage user provisioning, permissions, and security...

3rd Line Infrastructure Support Engineer

Added 03/08/2026

Job Title: 3rd Line Infrastructure EngineerRole OverviewWe are seeking an experienced 3rd Line Infrastructure Engineer to join our client's technical team. The successful candidate will provide advanced technical support, manage complex infrastructure issues, and deliver solutions across a Microsoft-focused environment.You will act as a senior escalation point for infrastructure incidents, ensuring the stability, security, and continuous improvement of enterprise systems.Key ResponsibilitiesProvide 3rd line technical support and escalation for complex infrastructure issues.Troubleshoot and resolve advanced issues across Microsoft technologies.Manage and support Microsoft 365 (O365) environments, including user services, administration, and troubleshooting.Support and maintain Microsoft Intune for device management, configuration, and compliance.Administer...

Network Support Engineer

Added 23/07/2026

Network Support Engineer📍 Dublin, Ireland (Fully Onsite)Join a Leading Networking & Cybersecurity TeamAre you passionate about networking technologies and looking to build your career in a fast-paced, enterprise-scale environment?We are partnering with a leading network and cybersecurity solutions provider to recruit a Network Support Engineer to join their growing Dublin-based team. This is a fantastic opportunity to work alongside experienced engineers, supporting complex customer environments and gaining exposure to cutting-edge networking technologies.What You'll Be DoingAs part of a high-performing Network Operations Centre (NOC), you will:Provide Level 1 and Level 2 support for customer network environmentsTroubleshoot and resolve network incidents and...

Network Support Engineer

Added 07/07/2026

We're seeking a Network Support Engineer to join a renowned IT services and digital infrastructure company. This is an exciting role for any person looking continue a career in networking and security technologies. It will involve interaction with some of the country's leading technical architects and design engineers in the Aruba Clearpass and Juniper arenas. What you'll be doingSupport customers' Juniper and Aruba network / security environmentsProvide first and second level support for all reported incidentsIncident management from initial customer engagement to resolution ensuring adherence to SLA's. Troubleshooting of such incidents utilising vendor partners for technical assistance and other team...

Service Operations Engineer (2nd Line Support)

Added 02/07/2026

Service Operations Engineer (2nd Line Support)One of our clients is looking for an experienced 2nd Line Service Operations Engineer to join their growing team. In this role, you will provide 2nd line technical support, resolve complex incidents, maintain IT infrastructure, manage system patching, and ensure services are delivered in line with agreed SLAs. You will also work closely with 1st and 3rd Line Support teams, customers, and third-party vendors to deliver high-quality technical support.📍 Location: Stoke-on-Trent💼 Job Type: Permanent🔒 Security Clearance: Candidates must be eligible to obtain UK Security Clearance (SC).Essential Skills:Strong experience in 2nd Line IT SupportExperience working within...

Application Support

Added 23/09/2026

Application Support Specialist - C# / SQL - Tier 1 Bank - 6 months - Hybrid Role - Application Support SpecialistRate - £416 per dayDuration - 6 months with very likely extensionLocation - Hybrid / Canary Wharf - 3 days per week in a Canary Wharf officeTech StackT/SQLC# .NETOracleRoleApplication support responsibilities for development teams in production environments to cover all aspects such as communication with Data Centre/Help Desk staff, analysing/finding failure to reach a root cause, resolving issues by liaising with development teams, liaising with internal and external supports teams and providing explanations to our Business Clients.TasksTroubleshooting Applications in the...

Application Support

Added 11/09/2026

Application Support Specialist - C# / SQL - Tier 1 Bank - 6 months - Hybrid Role - Application Support SpecialistRate - £416 per dayDuration - 6 months with very likely extensionLocation - Hybrid / Canary Wharf - 3 days per week in a Canary Wharf officeTech StackT/SQLC# .NETOracleRoleApplication support responsibilities for development teams in production environments to cover all aspects such as communication with Data Centre/Help Desk staff, analysing/finding failure to reach a root cause, resolving issues by liaising with development teams, liaising with internal and external supports teams and providing explanations to our Business Clients.TasksTroubleshooting Applications in the...

Application Support Specialist - C# / SQL

Added 24/08/2026

Application Support Specialist - C# / SQL - Tier 1 Bank - 6 months - Hybrid Role - Application Support SpecialistRate - £416 per dayDuration - 6 months with very likely extensionLocation - Hybrid / Canary Wharf - 3 days per week in a Canary Wharf officeTech StackT/SQLC# .NETOracleRoleApplication support responsibilities for development teams in production environments to cover all aspects such as communication with Data Centre/Help Desk staff, analysing/finding failure to reach a root cause, resolving issues by liaising with development teams, liaising with internal and external supports teams and providing explanations to our Business Clients.TasksTroubleshooting Applications in the...

Support Specialist

Added 24/08/2026

Support Specialist | Hamburg, Germany6-Month Contract | Extension PossibleJoin a global technology and logistics leader that's redefining how millions of customers receive their orders every day.We're looking for a "Support Specialist" to help drive operational excellence across North and East Germany's last-mile delivery network. In this highly visible role, you'll work with logistics teams, station managers, and delivery partners to identify opportunities, automate processes, and scale innovative solutions that improve safety, quality, cost efficiency, and driver experience.What You'll Do✅ Analyze operational data to uncover improvement opportunities ✅ Lead process optimization and automation initiatives across delivery stations ✅ Collaborate with cross-functional...

Senior Ruby on Rails Support Developer

Added 24/08/2026

About the RoleWe're looking for a Senior Ruby on Rails Support Developer to join a fast-paced product engineering team. This role is focused on production support, troubleshooting, and issue resolution within a complex Rails application.You'll investigate technical issues, work with production data, and deliver practical solutions to business-critical problems. While there may be opportunities to contribute to feature development, your primary focus will be maintaining and supporting a live platform. Key ResponsibilitiesInvestigate and resolve production support issues involving application code and data.Diagnose root causes using logs, monitoring tools, and database analysis.Troubleshoot configuration issues and implement fixes.Identify, document, and resolve software...