Level 2 Infrastructure Support Engineer
We are looking for an experienced Level 2 IT Support Engineer with strong technical expertise and excellent management skills. This is a fully onsite, client-facing role that combines hands-on IT support with responsibility for managing and maintaining the client's IT environment. The ideal candidate will be proactive, customer-focused, and confident in delivering high-quality technical support while ensuring the smooth operation of critical IT systems.
Key Responsibilities
Technical Support & Operations
- Provide onsite Level 2 technical support.
- Troubleshoot and resolve hardware, software, network, and systems issues.
- Support and administer Microsoft 365 environments (Exchange Online, SharePoint, Teams, OneDrive, Azure AD).
- Manage user provisioning, permissions, and security policies.
- Coordinate with internal Level 3 engineers and project teams.
- Maintain documentation of systems, processes, and incident records.
- Ensure adherence to company processes and add to these in due course.
- Build strong working relationships with client stakeholders and department heads.
- Provide regular service reviews and status updates.
- Identify opportunities for service improvement, optimisation, and risk mitigation.
- Ensure technology solutions align with business objectives.
- Contribute to IT roadmapping and lifecycle planning.
Required Skills & Experience
Technical Requirements
- Minimum 3-5 years' experience in a Level 2 IT Support or similar role.
- Strong experience supporting Microsoft 365 environments.
- Solid understanding of: Windows 10/11
- Active Directory & Azure Active Directory
- Exchange Online
- SharePoint & Teams administration
- Endpoint management (Intune preferred)
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Experience working within an MSP desirable.
Qualifications
- Relevant third level qualification in Information Technology or
- Industry certifications such as: Microsoft 365 Certified (Associate, or Expert level)
- ITIL Foundation
- CompTIA Network+ / Security+
- Azure certifications
GCS is acting as an Employment Agency in relation to this vacancy.
Level 2 Infrastructure Support Engineer
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