Level 2 Infrastructure Support Engineer

Reference: 168593_1785936435

We are looking for an experienced Level 2 IT Support Engineer with strong technical expertise and excellent management skills. This is a fully onsite, client-facing role that combines hands-on IT support with responsibility for managing and maintaining the client's IT environment. The ideal candidate will be proactive, customer-focused, and confident in delivering high-quality technical support while ensuring the smooth operation of critical IT systems.

Key Responsibilities

Technical Support & Operations

  • Provide onsite Level 2 technical support.
  • Troubleshoot and resolve hardware, software, network, and systems issues.
  • Support and administer Microsoft 365 environments (Exchange Online, SharePoint, Teams, OneDrive, Azure AD).
  • Manage user provisioning, permissions, and security policies.
  • Coordinate with internal Level 3 engineers and project teams.
  • Maintain documentation of systems, processes, and incident records.
  • Ensure adherence to company processes and add to these in due course.
  • Build strong working relationships with client stakeholders and department heads.
  • Provide regular service reviews and status updates.
  • Identify opportunities for service improvement, optimisation, and risk mitigation.
  • Ensure technology solutions align with business objectives.
  • Contribute to IT roadmapping and lifecycle planning.

Required Skills & Experience

Technical Requirements

  • Minimum 3-5 years' experience in a Level 2 IT Support or similar role.
  • Strong experience supporting Microsoft 365 environments.
    • Solid understanding of: Windows 10/11
    • Active Directory & Azure Active Directory
    • Exchange Online
    • SharePoint & Teams administration
    • Endpoint management (Intune preferred)
    • Networking fundamentals (TCP/IP, DNS, DHCP)
    • Experience working within an MSP desirable.

Qualifications

  • Relevant third level qualification in Information Technology or
    • Industry certifications such as: Microsoft 365 Certified (Associate, or Expert level)
    • ITIL Foundation
    • CompTIA Network+ / Security+
    • Azure certifications

GCS is acting as an Employment Agency in relation to this vacancy.

COMPETITIVE SALARY
Added 05/08/2026
Reference: 168593_1785936435

Level 2 Infrastructure Support Engineer

Republic of Ireland Permanent IT Support & Infrastructure

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