Level 2 Infrastructure Support Engineer

Reference: 168593_1785936435

We are looking for an experienced Level 2 IT Support Engineer with strong technical expertise and excellent management skills. This is a fully onsite, client-facing role that combines hands-on IT support with responsibility for managing and maintaining the client's IT environment. The ideal candidate will be proactive, customer-focused, and confident in delivering high-quality technical support while ensuring the smooth operation of critical IT systems.

Key Responsibilities

Technical Support & Operations

  • Provide onsite Level 2 technical support.
  • Troubleshoot and resolve hardware, software, network, and systems issues.
  • Support and administer Microsoft 365 environments (Exchange Online, SharePoint, Teams, OneDrive, Azure AD).
  • Manage user provisioning, permissions, and security policies.
  • Coordinate with internal Level 3 engineers and project teams.
  • Maintain documentation of systems, processes, and incident records.
  • Ensure adherence to company processes and add to these in due course.
  • Build strong working relationships with client stakeholders and department heads.
  • Provide regular service reviews and status updates.
  • Identify opportunities for service improvement, optimisation, and risk mitigation.
  • Ensure technology solutions align with business objectives.
  • Contribute to IT roadmapping and lifecycle planning.

Required Skills & Experience

Technical Requirements

  • Minimum 3-5 years' experience in a Level 2 IT Support or similar role.
  • Strong experience supporting Microsoft 365 environments.
    • Solid understanding of: Windows 10/11
    • Active Directory & Azure Active Directory
    • Exchange Online
    • SharePoint & Teams administration
    • Endpoint management (Intune preferred)
    • Networking fundamentals (TCP/IP, DNS, DHCP)
    • Experience working within an MSP desirable.

Qualifications

  • Relevant third level qualification in Information Technology or
    • Industry certifications such as: Microsoft 365 Certified (Associate, or Expert level)
    • ITIL Foundation
    • CompTIA Network+ / Security+
    • Azure certifications

GCS is acting as an Employment Agency in relation to this vacancy.

COMPETITIVE SALARY

Republic of Ireland

Permanent

Added 05/08/2026
Reference: 168593_1785936435

Level 2 Infrastructure Support Engineer

Republic of Ireland
Permanent

Other similar jobs

Level 2 IT Support

Added 23/07/2026

Level 2 IT Support Engineer๐Ÿ“ Dublin 22 (Fully Onsite) | ๐Ÿข Full-Time PermanentJoin a Growing MSP Supporting Enterprise ClientsAre you a customer-focused IT professional with a passion for Microsoft technologies and delivering exceptional support?We are partnering with a rapidly growing Managed Service Provider (MSP) to recruit a Level 2 IT Support Engineer for a fully onsite, client-facing position based in Dublin 22. This is an excellent opportunity to work directly with a key enterprise client, providing hands-on technical support while building strong stakeholder relationships and contributing to ongoing IT improvements.What You'll Be DoingDeliver high-quality Level 2 technical support across hardware,...

Learn more

Entry-Level Machine Learning Engineer

Added 31/07/2026

Entry-Level Machine Learning EngineerRemote (USA)About the RoleWe are seeking a talented and motivated Machine Learning Engineer I to join our growing team. This is an exciting opportunity for an early-career professional who is passionate about building machine learning solutions that create meaningful user experiences at scale.The ideal candidate enjoys solving complex problems, writing production-quality code, and collaborating with cross-functional teams to develop and deploy intelligent systems. You will work closely with data scientists, software engineers, and product teams to build and optimize machine learning models that drive business impact.Key ResponsibilitiesDevelop, train, and deploy machine learning models for personalization, recommendations, and...

Learn more

Change Leadership (Enterprise level, Transformation) - Hybrid

Added 02/07/2026

Key roles and responsibilities As the Business change and adoption lead, you will have a number of challenging responsibilities including: Engagement:Work with the programme team to align on the "case for change", the "Why", "What" and "how"Engage with senior stakeholders to articulate the programme vision and end stateStorytelling and ability to manage senior stakeholders through the deployment timelinesCreate and execute a plan of engaging the regional leads to drive local transformationsBuild and develop a sponsor coalition and a change network who embrace the change and help their colleagues to do the sameDefine the change and adoption approach for the digital...

Learn more

3rd Line Infrastructure Support Engineer

Added 03/08/2026

Job Title: 3rd Line Infrastructure EngineerRole OverviewWe are seeking an experienced 3rd Line Infrastructure Engineer to join our client's technical team. The successful candidate will provide advanced technical support, manage complex infrastructure issues, and deliver solutions across a Microsoft-focused environment.You will act as a senior escalation point for infrastructure incidents, ensuring the stability, security, and continuous improvement of enterprise systems.Key ResponsibilitiesProvide 3rd line technical support and escalation for complex infrastructure issues.Troubleshoot and resolve advanced issues across Microsoft technologies.Manage and support Microsoft 365 (O365) environments, including user services, administration, and troubleshooting.Support and maintain Microsoft Intune for device management, configuration, and compliance.Administer...

Learn more

(2nd Line Infrastructure Support)

Added 20/04/2026

One of our clients is seeking an experienced Patch & Vulnerability Engineer to support a large-scale Windows, VMware, Citrix, Azure hybrid environment, delivering secure and controlled enterprise patching across on-prem and cloud infrastructure.๐Ÿ“ Preston (Hybrid - 2-3 days onsite) | ๐Ÿ“… 12-Month Contract (Outside IR 35) Key SkillsVulnerability management & risk-based patch life cycle (assessment, prioritisation, remediation, validation)WSUS & Tanium for enterprise patch deployment (Must Have)Windows Server, VMware, CitrixAzure & M365 supportActive Directory, Group Policy, DNS, VPN, MFAAV / endpoint security & SAN awarenessITIL / ITSM change management (RFCs)Patch testing, deployment & validation in production environmentsSummaryExcellent opportunity for an infrastructure...

Learn more

Senior Site Reliability Engineer (Infrastructure Focus)

Added 27/07/2026

Hybrid Dublin | Enterprise Cloud PlatformsWe're hiring experienced Site Reliability Engineers to support the evolution of large-scale cloud platforms used globally across critical production environments.Unlike traditional SRE opportunities focused heavily on Kubernetes, this role places greater emphasis on cloud infrastructure, systems engineering and platform reliability.ResponsibilitiesEngineer highly available cloud infrastructure platformsImprove reliability, resilience and operational excellenceDrive automation across provisioning, deployment and operational workflowsDevelop tools and services using Python and modern scripting technologiesSupport multi-region production environmentsParticipate in incident analysis and root cause investigationsReduce operational overhead through automation and engineering improvementsRequired ExperienceStrong cloud infrastructure experience across AWS, Azure or GCPExperience operating customer-facing or...

Learn more

Senior Cloud Infrastructure Engineer

Added 27/07/2026

Dublin | Hybrid (2 Days Onsite) | 11-Month PAYE ContractBuild, Scale and Operate Cloud Infrastructure at Enterprise ScaleWe're seeking experienced Cloud Infrastructure Engineers to join a global engineering organisation responsible for designing, deploying and operating large-scale production infrastructure across public cloud environments.This is a hands-on engineering role suited to candidates who enjoy building and improving cloud platforms rather than simply administering them. You'll work across complex production environments supporting services used by thousands of users and customers globally.What You'll Be DoingDesign, build and support large-scale cloud infrastructure solutionsDeploy and manage production workloads across AWS, Azure and/or GCPImprove platform reliability, scalability...

Learn more

Senior Infrastructure Modernisation Engineer

Added 27/07/2026

Senior Infrastructure Engineer (Cloud & Core Services)Linux | Cloud Infrastructure | Automation | Critical Services11 Months PAYE Contract with strong possibility of conversion in Permanent.An opportunity for an experienced Infrastructure Engineer to help modernise and transform foundational enterprise services that underpin large-scale technology environments.This role combines deep infrastructure engineering with modern cloud technologies, making it ideal for candidates who understand both traditional infrastructure and cloud-native platforms.Key ResponsibilitiesModernise critical infrastructure services and support migration programmesDesign, build and maintain highly available cloud-hosted platformsSupport containerisation initiatives across internal services and toolingImplement Infrastructure-as-Code and automation best practicesDevelop operational tooling and deployment workflowsImprove platform resilience,...

Learn more

Multi-Cloud Infrastructure Engineer

Added 24/07/2026

Role: Multi-Cloud Infrastructure EngineerLocation: Dublin, Ireland (Hybrid - 2 days onsite per week)Duration: 11-Month ContractAbout the RoleWe are seeking a Multi-Cloud Infrastructure Engineer with hands-on experience across AWS, Microsoft Azure, and Google Cloud Platform (GCP). In this role, you will design, build, automate, and support enterprise cloud infrastructure while ensuring high availability, scalability, and operational excellence.You will work closely with engineering teams to implement Infrastructure as Code (IaC), automate deployments, troubleshoot complex cloud environments, and deliver reliable cloud solutions across multiple public cloud platforms.Key ResponsibilitiesDesign, deploy, and support cloud infrastructure across AWS, Microsoft Azure, and Google Cloud Platform (GCP).Build, develop,...

Learn more

Cloud Infrastructure Engineer (AWS)

Added 24/07/2026

Role: Cloud Infrastructure Engineer (AWS)Location: Dublin, Ireland (Hybrid - 2 days onsite per week)Duration: 11Months ContractAbout the RoleWe're looking for a Cloud Infrastructure Engineer with strong AWS experience to help design, build, automate and support enterprise-scale cloud infrastructure. You'll work on Infrastructure as Code, cloud networking, compute and storage platforms, and collaborate with engineering teams to deliver secure, scalable, and highly available cloud solutions.This is an excellent opportunity for an engineer who enjoys solving complex infrastructure challenges and working with modern cloud technologies in a collaborative Agile environment.Key ResponsibilitiesDesign, build and support AWS cloud infrastructure and services.Develop, deploy and maintain...

Learn more

Senior Cloud Infrastructure Software Engineer

Added 23/07/2026

Role: Senior Cloud Infrastructure Software Engineer Type: Full Time/PermLocation: Hybrid/ShannonThis is a greenfield opportunity to join a founding engineering team developing cutting-edge SaaS/PaaS solutions across Azure, AWS, and Google Cloud.๐Ÿ”ง What You'll DoDesign and automate large-scale cloud infrastructure architecturesBuild multi-cloud (Azure/AWS/GCP) HPC environmentsDevelop Infrastructure as Code and orchestration solutionsOptimize systems for security, scalability, and performanceCollaborate with cloud providers to shape HPC capabilitiesBuild and validate solutions through POCs๐Ÿง  What We're Looking ForStrong experience in cloud infrastructure (multi-cloud preferred)Expertise in container orchestration (Kubernetes)Proficiency in C/C++, Python, Golang, or similarDeep understanding of Infrastructure as CodeExperience with hybrid cloud and large-scale systemsPassion for automation...

Learn more

Senior Infrastructure Engineer

Added 22/07/2026

Our client builds and deploys traffic enforcement technology and services, helping authorities improve road safety. They provide automated systems for detecting speeding, red-light offences, and other traffic violations. To help support better traffic flow and sustainable citiesWe are looking for a Senior Infrastructure Engineer to join a dynamic team within a large organisation. In this role, you'll be working in a hands-on on-premise environment, supporting and improving a live data center setup while taking ownership of infrastructure, Kubernetes clusters, and critical database systems.You'll be involved in everything from physical hardware (servers, storage, networking) through to Kubernetes operations helping ensure stability,...

Learn more

Cloud Infrastructure Engineer

Added 17/07/2026

Job SummaryWe are seeking a Site Reliability Engineer (SRE) to build, maintain, and support reliable, scalable, and secure cloud platforms. The ideal candidate will have experience with cloud infrastructure, Kubernetes, automation, monitoring, and production support while working closely with engineering teams to improve platform reliability and operational excellence.Key ResponsibilitiesManage and support cloud infrastructure and Kubernetes environments.Automate infrastructure using Infrastructure as Code (IaC).Monitor, troubleshoot, and optimize production systems.Support CI/CD pipelines and deployment automation.Participate in incident response, root cause analysis, and reliability improvements.Collaborate with engineering teams on platform enhancements.Develop automation using scripting and DevOps best practices.Participate in production support and on-call rotations.Required...

Learn more

Network Support Engineer

Added 23/07/2026

Network Support Engineer๐Ÿ“ Dublin, Ireland (Fully Onsite)Join a Leading Networking & Cybersecurity TeamAre you passionate about networking technologies and looking to build your career in a fast-paced, enterprise-scale environment?We are partnering with a leading network and cybersecurity solutions provider to recruit a Network Support Engineer to join their growing Dublin-based team. This is a fantastic opportunity to work alongside experienced engineers, supporting complex customer environments and gaining exposure to cutting-edge networking technologies.What You'll Be DoingAs part of a high-performing Network Operations Centre (NOC), you will:Provide Level 1 and Level 2 support for customer network environmentsTroubleshoot and resolve network incidents and...

Learn more

Network Support Engineer

Added 07/07/2026

We're seeking a Network Support Engineer to join a renowned IT services and digital infrastructure company. This is an exciting role for any person looking continue a career in networking and security technologies. It will involve interaction with some of the country's leading technical architects and design engineers in the Aruba Clearpass and Juniper arenas. What you'll be doingSupport customers' Juniper and Aruba network / security environmentsProvide first and second level support for all reported incidentsIncident management from initial customer engagement to resolution ensuring adherence to SLA's. Troubleshooting of such incidents utilising vendor partners for technical assistance and other team...

Learn more
At least 8 characters, 1 uppercase, 1 lowercase and 1 special character or number
Your file must be a doc, docx or pdf. No larger than 5MB.