Job Search

About the Role

Our client is a long-established public safety software company whose solutions support mission-critical operations, including 911 dispatch, law enforcement, fire services, and mobile applications used by first responders. Following a recent acquisition, the organization is focused on modernizing its software portfolio, reducing key-person dependency, and documenting decades of institutional knowledge currently held by the founder.

This role will serve as the critical bridge between business stakeholders, legacy systems, and an offshore development team driving modernization initiatives.

Key ResponsibilitiesAnalyze legacy applications, documentation, workflows, and existing system behavior to uncover undocumented business rules and functionality.Translate institutional knowledge into clear requirements, user stories, specifications, work packages, and acceptance criteria.Act as the primary liaison between subject matter experts and offshore developers, ensuring requirements are understood before development begins.Consolidate questions, gaps, and ambiguities into structured discussions with stakeholders to minimize interruptions and improve efficiency.Leverage AI tools (e.g., Claude) to accelerate requirements discovery, documentation analysis, code understanding, and specification development.Perform functional validation and high-level QA to ensure modernized solutions preserve mission-critical workflows and edge-case behaviors.Participate in discovery efforts for legacy and undocumented products, processes, and operational workflows.Required QualificationsExperience as a Technical Business Analyst, Product Analyst, Systems Analyst, Product Owner, or similar role within software development environments.Strong analytical, problem-solving, and requirements elicitation skills.Ability to transform incomplete or ambiguous information into structured, actionable requirements.Experience working directly with software engineering teams.Exceptional written and verbal communication skills.Demonstrated ability to work independently and navigate complex, fast-moving environments.Hands-on experience using AI tools to improve analysis, documentation, or product delivery workflows.Preferred QualificationsExperience supporting legacy application modernization or transformation initiatives.Familiarity with technologies such as VB6, VB.NET, C#, .NET, WPF, or similar enterprise platforms.Experience working with offshore or distributed development teams.Background in mission-critical or highly regulated industries such as public safety, emergency services, government, healthcare, banking, or financial services.Ideal CandidateNaturally curious with a "systems detective" mindset.Comfortable operating in ambiguity and uncovering undocumented knowledge.Equally effective communicating with business stakeholders and engineers.AI-native in their approach to analysis, documentation, and problem-solving.Resilient, adaptable, and capable of driving clarity in complex environments.

GCS is acting as an Employment Business in relation to this vacancy.

Read less

Technical Business Analyst - QA & TestingAbout the Opportunity

Keystone is looking for an experienced Technical Business Analyst - QA & Testing to support the continued modernization of its public safety software applications.

This is a hands-on opportunity for someone who can bridge the gap between business requirements and technical delivery. You'll partner with internal stakeholders, subject matter experts, and development teams to understand existing systems, define requirements, execute comprehensive testing, and help ensure successful software releases.

The ideal candidate brings a combination of business analysis and software quality assurance experience, with the ability to work independently and take ownership of deliverables in a mission-critical environment.

What You'll Be Doing

Collaborate with business stakeholders and technical teams to gather requirements, document workflows, business rules, system configurations, and integrations.

Translate business needs into clear requirements, acceptance criteria, and actionable test scenarios.

Develop and maintain requirements documentation, test cases, defect logs, and project backlogs.

Plan and execute functional, regression, integration, and end-to-end testing across critical application workflows.

Identify, document, prioritize, and track defects while coordinating resolution and retesting efforts.

Facilitate user acceptance testing (UAT) and provide clear reporting on testing results, outstanding issues, and release readiness.

Develop reusable testing processes and identify opportunities to introduce test automation.

Maintain and validate product and technology information within Meridian, Keystone's centralized portfolio management system, including application capabilities, technology stacks, integrations, ownership, and deployment configurations.

Work closely with business and engineering teams to improve testing practices and support reliable software delivery.

What We're Looking For

Demonstrated experience combining Business Analysis and Software QA / Testing.

Strong requirements gathering, documentation, and stakeholder management skills.

Hands-on experience developing and executing functional, regression, integration, and end-to-end test plans.

Experience with defect tracking, triage, and user acceptance testing.

Ability to work independently and effectively collaborate with both technical and non-technical teams.

Background testing mission-critical software applications.

Highly Preferred / Advantageous Experience:

Experience within public safety technology, including police, fire, ambulance, or Computer-Aided Dispatch (CAD) systems.

Familiarity with Windows desktop applications.

Exposure to C# / .NET WPF applications.

SQL experience and test automation knowledge.

Project Goals & Deliverables

During the engagement, you'll help establish a structured approach to requirements management and software testing, improve regression coverage, support upcoming releases, and ensure accurate product and technology documentation.

Key deliverables will include:

Prioritized and documented business requirements.

Comprehensive test cases and execution results.

Defect tracking, resolution, and release-readiness reporting.

Reusable regression testing coverage.

Validated product and technology records within Meridian.

Repeatable processes that can be maintained by the internal team.

Interested?

If you have a background in technical business analysis and software QA and enjoy working on complex, business-critical applications, we'd love to connect.

Please reach out directly or apply to learn more about this opportunity!

GCS is acting as an Employment Business in relation to this vacancy.

Read less

Senior Business Analyst & QA

The opportunity

Keystone has modernized one application and is planning the next phase across its public safety software estate. We need a hands-on Business Analyst & QA specialist to clarify requirements, execute testing, and help deliver dependable releases while reducing the testing workload on operational teams. You will work with Keystone subject matter experts, development partners, and the central portfolio team.

ResponsibilitiesLead focused discovery sessions; document workflows, business rules, customer configurations, and integrations. Translate findings into prioritized requirements and testable acceptance criteria.Maintain requirements and defect backlogs, distinguish release blockers from enhancements, and keep requirements, tests, defects, and decisions traceable.Design and execute risk-based functional, regression, integration, and end-to-end tests for critical dispatch workflows and data integrity. Use representative environments and approved test data; coordinate performance, resilience, and recovery testing with engineering specialists.Lead defect triage and retesting, organize focused user acceptance testing, and provide evidence and release-readiness recommendations for Keystone approval. Build reusable test cases and introduce automation where practical.Populate and maintain Meridian, the central global system for product and technology information across portfolio companies. Capture products, capabilities, technology stacks, interfaces, deployment variants, ownership, and constraints; validate records with experts and establish an update routine.Experience and approach

Proven hands-on experience combining software QA and business analysis, with strong requirements writing, test design, defect investigation, and stakeholder facilitation. Comfortable working independently across business and engineering teams.

Experience testing mission-critical applications. Public safety, police, fire, ambulance, or computer-aided dispatch experience is strongly preferred. Familiarity with Windows desktop applications, C#/.NET WPF, SQL, and test automation is advantageous.

Expected outcomes

First 30 days: Agree scope and release priorities; baseline requirements, defects, and test coverage; establish the test approach and initial Meridian inventory.

By 60 days: Run priority test cycles with clear defect reporting and acceptance evidence; validate Meridian records for the agreed product scope.

By 90 days: Deliver reusable regression coverage, release-readiness reporting, and validated Meridian records with named owners and a repeatable maintenance process.

Months 4 to 6: Where included, extend coverage to further releases and products, improve automation, and embed the working practices with the team.

Meridian loading milestones assume platform access. Prepare validated import files while access is pending, then load and verify them when access is available.

GCS is acting as an Employment Business in relation to this vacancy.

Read less

12 months contract

GCS is acting as an Employment Business in relation to this vacancy.

Read less

GCS is acting as an Employment Agency in relation to this vacancy.

Read less

Business Analyst | Digital Transformation & Process Improvement

Location: Ghent, Belgium

Are you passionate about business process improvement, digital transformation, and helping organisations embrace new technologies? We are looking for a Business Analyst to play a key role in driving digital innovation across a growing professional services organisation.

This is an opportunity to work at the intersection of business, technology, and change management, helping teams optimise processes, adopt new digital tools, and create better experiences for both employees and clients.

The Role

As a Business Analyst, you will support the digitalisation of business processes and customer journeys across multiple offices. Working closely with stakeholders, you will analyse existing ways of working, identify opportunities for improvement, and implement solutions that drive efficiency and value.

You will be responsible for the full lifecycle of process optimisation, from analysis and design through to implementation and continuous improvement.

Key Responsibilities

Business Analysis

Analyse current business processes and identify opportunities for improvement.Define future-state processes and recommend appropriate digital solutions.Drive process simplification, standardisation, automation, and optimisation initiatives.Translate business requirements into practical and scalable solutions.

Change Management

Develop and support change and implementation strategies for business-critical initiatives.Work closely with key users and operational teams to drive successful adoption of new processes and technologies.Act as a trusted advisor and partner for continuous improvement initiatives.

Digital Transformation & Advisory

Advise management and business teams on process design and digital transformation strategies.Monitor emerging technologies, including AI, machine learning, automation, and digital workplace tools.Identify opportunities to leverage new technologies and platform capabilities.Facilitate knowledge-sharing sessions and promote best practices across the organisation.

What We're Looking For

Several years of experience as a Business Analyst, Process Analyst, Digital Transformation Consultant, or in a similar role.Experience within the accountancy, finance, or professional services sector is highly desirable.Strong understanding of business processes and digital transformation initiatives.Experience working with digital platforms and process improvement projects.Fluent in Dutch and English. French would be a strong advantage.Excellent communication and stakeholder management skills.Strong analytical and problem-solving abilities.A collaborative, hands-on approach and the ability to influence change across the business.Comfortable translating complex concepts into practical solutions for end users.Willingness to travel between offices and work closely with stakeholders on-site.

What's On Offer?

A full-time position within a growing and ambitious organisation.The opportunity to shape and influence major digital transformation initiatives.Exposure to innovative technologies, including AI and automation.A collaborative and forward-thinking working environment.Excellent opportunities for professional development and career progression.The chance to make a tangible impact on how the business operates and evolves.

If you're passionate about digital transformation, process improvement, and helping businesses embrace the future of work, we'd love to hear from you.

GCS is acting as an Employment Agency in relation to this vacancy.

Read less

We're looking for a Junior Business Analyst for a 6-month hybrid contract (2-3 days onsite), ideal for someone early in their career - recently out of university with 2-3 years of experience in business analysis.
Bonus if you have CRM experience (Salesforce, HubSpot, etc.) and familiarity with tools like Jira or Confluence.

If you're looking to grow your BA skills in a supportive, fast-paced environment, I'd love to tell you more.

GCS is acting as an Employment Business in relation to this vacancy.

Read less

GCS is acting as an Employment Business in relation to this vacancy.

Read less

ROLE PURPOSE

Business Analysts are responsible for eliciting, analysing, and documenting business requirements for the PMP programme, ensuring solutions address operational needs and deliver measurable improvements.

PRINCIPAL ACCOUNTABILITIES

Engage with operational and enabling stakeholders to gather, analyse and clarify business requirements.Translate business needs into clear, structured artefacts including process maps, user stories and functional specifications.Ensure requirements are documented accurately, clearly and to agreed PMP standards.Support testing and acceptance activities by validating delivered solutions against approved business requirements.Assist with User Acceptance Testing (UAT), clarifying acceptance criteria and supporting issue resolution.Maintain traceability between requirements, delivered solutions and expected benefits.Support assurance and governance activity by ensuring documentation and evidence are audit‑ready.

Collaboration & Delivery Support

Work closely with Operational teams, Project Managers, Product Managers, Developers, Testers and IT Business Partners to ensure requirements are fully understood and correctly implemented.Support prioritisation of requirements in line with PMP objectives, constraints, risks and dependencies.Act as a point of clarification during development and testing cycles, resolving requirement queries.

Key Relationships

Internal: Product Managers, Developers, Testers, Project Managers, IT Business Partners, Operational Managers, Quality ManagerExternal: Clients Project Delivery Team, Third‑party suppliers (as required)

GCS is acting as an Employment Business in relation to this vacancy.

Read less

Role Title: Business Analyst

Location: London - Hybrid (minimum 3 days per week onsite)

Role Category: Contract - Inside IR35

Contract Duration: 4 Months

Overview:

We're recruiting for an experienced Business Analyst to support business change and improvement initiatives, working closely with project managers, business stakeholders and delivery teams to define requirements and ensure solutions deliver measurable business value.

The successful candidate will bring strong experience across business analysis, requirements gathering, process improvement, testing and implementation, with recent experience relating to Awaab's Law and/or Damp & Mould being essential.

Responsibilities:

Investigate, evaluate and document business processes, identifying opportunities for improvement and value for money.Collaborate with cross-functional teams to understand pain points, gather insights and co-create effective solutions.Gather, define and prioritise business requirements through workshops, interviews and user insight.Produce user stories and acceptance criteria, supporting traceability from idea through to delivery.Lead and support testing activities, from test scripts through to outcomes, working with suppliers where required.Support training, user guides and handover to ensure smooth transition into business-as-usual.Manage small-scale projects or significant workstreams within larger programmes.Work closely with project managers, business stakeholders and delivery teams to ensure requirements and solutions are clearly understood.Use evidence and analysis to identify opportunities for service improvement and support effective business change.

Required Skills:

5+ years' experience in Business Analysis.Proven experience in requirements gathering and process improvement.Recent experience working on Awaab's Law and/or Damp & Mould-related initiatives - essential.Strong communication and stakeholder management skills.Experience supporting testing, training and implementation of new systems or services.Strong analytical skills with the ability to present complex information clearly.Excellent IT skills, including MS Visio, data and reporting systems.Experience working with business, project and technical/delivery teams.Ability to manage and deliver analysis across projects or significant workstreams.

Desirable Skills:

Business Analysis or process improvement qualification.Experience working within housing, social housing or local government.Experience working with external suppliers.Agile/Scrum delivery experience.Experience supporting service transformation and business change.Previous experience line managing or mentoring junior analysts.

This is an excellent opportunity for an experienced Business Analyst to play a key role in delivering business improvements, with the opportunity to apply their recent Awaab's Law / Damp & Mould experience within a wider business change and transformation environment.

GCS is acting as an Employment Business in relation to this vacancy.

Read less