Overview
We are seeking a Business Analyst to support a Point-of-Sale (POS) platform focused on end-to-end restaurant operations. This role requires close collaboration with product, engineering, and UX teams to translate business needs into clear, actionable technical requirements.
The ideal candidate is technically minded, self-driven, and comfortable working directly with developers to understand system integrations and dependencies.
Key Responsibilities
Requirements & Delivery
- Break down epics and features into well-defined user stories in partnership with Product and Engineering
- Ensure requirements are outcome-focused and aligned with user needs
- Own and manage the team backlog (stories, bugs, tasks, technical debt)
- Lead backlog refinement and ensure work is prioritized and sequenced effectively
- Support Agile ceremonies and sprint execution
Stakeholder Collaboration
- Work closely with Product Management, UX, and Engineering teams
- Act as a bridge between technical and business stakeholders
- Identify and remove blockers to keep delivery on track
- Facilitate discussions with downstream teams
Testing & Quality
- Participate in User Acceptance Testing (UAT)
- Validate completed work to ensure it meets requirements
- Minimize rework and production defects
Release Support
- Assist with release planning, verification meetings, and feature rollout
- Support feature flag tracking and documentation
- Collaborate with technical writers on product documentation
Tools & Technologies
- Jira (Atlassian suite)
- Confluence
- Slack
- Figma
Required Skills & Experience
- Strong Agile/Scrum experience
- Hands-on experience with backlog management and sprint support
- Ability to work closely with developers and understand technical systems
- Solid understanding of APIs and integrations (no coding required)
- Strong communication and problem-solving skills
- Self-starter who can work independently
Preferred Experience
- Exposure to POS or payment processing systems
- Experience working with both hardware and software environments
- Familiarity with restaurant technology platforms is a plus
Performance Metrics
- Quality of requirements and documentation
- Stakeholder satisfaction
- Reduction in defects and rework
- Timely delivery of project milestones
Education
- Relevant certification or degree in Business Analysis, Technology, or related field
OR equivalent practical experience
GCS is acting as an Employment Business in relation to this vacancy.
Business Analyst
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