Technical Project Coordinator IV
Job Title: Technical Project Coordinator IV
Client - Telecom
Contract - 12+Months
Location - Philadelphia, PA
Work Mode - 4days onsite in a week
Job Description:
We are seeking a Technical Project Coordinator IV to support a high volume IoT deployment for a key enterprise client. This role focuses on ticketing operations, field service coordination, and issue resolution for IoT devices such as gateways and digital temperature monitoring sensors. Internet of Things (IoT) division focused on delivering enterprise-scale IoT solutions. The team defines and executes IoT strategy for large B2B customers, supporting deployments across industries such as digital food safety. The ideal candidate professional will thrive in a fast-paced, high-volume environment and be comfortable managing repetitive, detail-oriented tasks while coordinating across support and field service teams.
Responsibilities
- Manage and respond to a high volume of inbound support tickets
- Troubleshoot IoT device issues (e.g., connectivity, device loss, power issues)
- Determine when field technicians need to be dispatched
- Coordinate and track field service activities (1,000+ dispatches/month)
- Maintain accurate records of incidents, resolutions, and service actions
- Analyse large datasets to identify trends and recurring issues
- Collaborate with cross-functional teams in an Agile environment
- Support project tracking, reporting, and documentation
- Ensure all activities align with project timelines and client expectations
Required Skills & Experience
- Experience working in high-volume, operations-focused environments
- Strong attention to detail (critical requirement)
- Ability to manage repetitive tasks with consistency and accuracy
- Experience with ticketing systems such as Salesforce or ServiceNow
- Strong problem-solving and troubleshooting skills
- Ability to analyse and work with large datasets
- Self-starter with the ability to work independently
- Excellent communication and organizational skills
Preferred Qualifications
- Experience supporting IoT devices or field service operations
- Familiarity with Agile methodologies
- Understanding of enterprise IoT environments
- Experience coordinating field technicians or dispatch operations
GCS is acting as an Employment Business in relation to this vacancy.
Technical Project Coordinator IV
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