Head of Commercial - Retail, Transport and Mobile

Reference: 091123_1776959559

Role: Head of Commercial - Retail, Transport and Mobile

Reports to: Commercial Director - Technical Services

Key Objective:

To identify and maximise commercial opportunities and minimise commercial risks associated with the contracts within Retail, Transport and Mobile, whilst ensuring compliance with our obligations.

Key Responsibilities:

  • Providing appropriate commercial support to Account directors / account managers for accounts within Retail, Transport and Mobile throughout the account life cycle (including but not limited to preparing and maintaining e.g. contract obligations trackers, contract specific commercial processes, variations / changes, contract notices, etc);
  • Ensure cyclical commercial activities (e.g. annual contract price increases for CiL and indexation) are undertaken at the time and manner specified;
  • Provide pre-contract support to account and sales teams to ensure we secure or retain the account and achieve the stated GP and GM;
  • Provide mobilisation and re-mobilisation support to accounts;
  • Support contract teams in the resolution of any disputes with customers;
  • Develop effective reporting of risks and opportunities, to ensure that the Commercial Director and Managing Director is aware of the magnitude or the risks and opportunities, and develop and implement plans to mitigate or maximise (as applicable);
  • Ensure that the Contract Data Repository is kept up to date with contracts documents (e.g. variations, revised rates, etc) and the business unit CDR Lead is advised of new or ceased contracts;
  • Provide appropriate commercial training, as and when required, to key operational and financial stakeholders;
  • Provide support in the development and implementation of any improvement plans;
  • Carry out such ad hoc duties as reasonably required by the Commercial Director, or MD of Retail, Transport and Mobile, including but limited to:
    • Support to accounts beyond Retail, Transport and Mobile;
    • Undertaking commercial reviews of accounts and implementing the appropriate strategy (e.g. turnaround, re-price, terminate);
    • Providing adequate support to other support functions on a "needs must basis";
    • Lead or support resolution of claims / disputes; and
    • Special projects.

Person specification:

  • Proven commercial leader with a demonstrable record of improving profitability in the FM sector.
  • Demonstrable expertise in motivating individuals to surmount obstacles and achieve quantifiable enhancements in performance.
  • Able to work under pressure in a calm, positive way.
  • Demonstrable experience of effectively communicating, negotiating and interfacing with clients at a senior level.
  • Commercial Management experience (10+ years desirable).
  • Appropriate professional or academic qualification (e.g. MRICS).
  • Strong understanding of contract management and FM contract forms and commercial models.
  • Strong understanding of contract payment mechanisms and performance failure mitigation, SLA & KPI's.
  • Strong report preparation and presentation skills.
  • Excellent communication and organisational skills.
  • Excellent negotiation skills.

GCS is acting as an Employment Business in relation to this vacancy.

£300.00 - £380.00
Per day
GBP300 - GBP380 per day

Greater London

Contract

Added 23/04/2026
Reference: 091123_1776959559

Head of Commercial - Retail, Transport and Mobile

Greater London
Contract

Other similar jobs

Commercial Product Owner - FMCG/ Retail Industry

Added 23/03/2026

Role summaryWe're hiring a Product Owner to lead the digital, CRM and data capabilities that will power our Away from Home (Away from Home) go‑to‑market strategy and execution model. You will be the single business owner accountable for designing, delivering and realising commercial value from digital assets, Salesforce CRM and external data (e.g. Circana).This role owns automation, integration and the business use of digital assets and data to drive targeting, lead qualification, customer management, performance tracking and commercial decision‑making. What you'll ownDigital & Website: lead generation, website transformation (design, functionality, content), social (LinkedIn), email marketing, loyalty.Salesforce CRM: lead scoring, lead/account/opportunity...

Learn more

Head of Commercial - Utilities

Added 23/04/2026

Role: Head of Commercial - UtilitiesReports to: Commercial Director - Technical Services Key Objective:To identify and maximise commercial opportunities and minimise commercial risks associated with the contracts within the Utilities business unit, whilst ensuring compliance with our obligations. The Utilities business until is part of Technical Services' Critical Environments business unit. Key Responsibilities:Providing appropriate commercial support to Account directors / account managers for accounts within Utilities throughout the account life cycle (including but not limited to preparing and maintaining e.g. contract obligations trackers, contract specific commercial processes, variations / changes, contract notices, etc);Ensure cyclical commercial activities (e.g. annual contract price...

Learn more

Head of Sales

Added 03/06/2026

Head of Sales - Tech & Telecom StaffingOrlando, FL (Hybrid)GCS - Powering the Future of Tech TalentGCS Recruitment is a specialist tech and telecom staffing firm with over 35 years of global experience, operating under the nGAGE Talent Group. As we continue to scale our North American operations, we're searching for a commercially sharp and strategically focused Head of Sales to lead our BD function, drive revenue growth, and build a high-performance sales culture.This is a rare opportunity to own the sales function of an established, globally-backed recruitment brand at a pivotal stage of growth. Why Join GCS?Ownership & Autonomy:...

Learn more

Cyber Threat and Controls Consultant - B2B

Added 12/05/2026

Role: Cyber Threat and Controls Consultant - B2BDuration: 6-month rolling contractWorking Pattern: Krakow, Hybrid (handful of days per month)GCS Cyber are partnered with a global financial services organisation undergoing multiple large-scale transformation programmes across their Cyber Security division.In this role you will perform threat and control assessments across the business, you'll partner with architects, developers and cloud specialists across the business to review designs, challenge assumptions, and ensure services are built with strong security foundations. You'll also contribute to improving the threat‑assessment process, sharing your expertise across a global community and helping uplift security practices across the organisation.Must have:Strong understanding...

Learn more

Change and Transformation Lead

Added 21/04/2026

Role OverviewWe are seeking an experienced Programme Lead - Change & Transformation to drive a large-scale operational integration programme across multiple business units within a fast-growing organisation.This role will be responsible for delivering a strategic transformation initiative focused on business integration, process standardisation, and synergy realisation, while supporting aggressive growth targets.You must have experience within Power & Grid or Facilities Management or Construction DomainKey ResponsibilitiesLead a complex business transformation programme involving multiple delivery-focused business unitsDrive operational integration across organisations with overlapping capabilitiesIdentify and implement synergies while maintaining individual business identities/brandsEstablish and build a PMO function from scratch, including governance, reporting,...

Learn more

Security Architect (AppSec and Network Security) - B2B

Added 06/04/2026

Role: Security Architect (AppSec and Network Security) - B2BDuration: 6-month rolling contractWorking Pattern: Krakow, Hybrid (handful of days per month)GCS Cyber are partnered with a global financial services organisation undergoing multiple large-scale transformation programmes across their Cyber Security division. They are now looking for a Security Architect who has extensive experience managing end-to-end solution designs within large-scale transformation programmes with a heavy focus on Network Security and Application Security Proven experience producing high-level solution designs in line with business requirements.Proven ability to conduct security assessments and threat modelling to inform design decisions.Strong background in cybersecurity, with deep expertise in network...

Learn more

Cyber Threat and Controls Consultant - B2B

Added 06/04/2026

Role: Cyber Threat and Controls Consultant - B2BDuration: 6-month rolling contractWorking Pattern: Krakow, Hybrid (handful of days per month)GCS Cyber are partnered with a global financial services organisation undergoing multiple large-scale transformation programmes across their Cyber Security division.In this role you will perform threat and control assessments across the business, you'll partner with architects, developers and cloud specialists across the business to review designs, challenge assumptions, and ensure services are built with strong security foundations. You'll also contribute to improving the threat‑assessment process, sharing your expertise across a global community and helping uplift security practices across the organisation.Must have:Strong understanding...

Learn more

IT Compliance and Audit

Added 17/03/2026

Tier 1 Bank - Regulatory Reporting TeamRole - IT Compliance and AuditDuration - 6 months with very likely extensionLocation - Hybrid / Canary Wharf - 3 days per week in a Canary Wharf officeRate - £415 per day (Inside IR35)Role IT Compliance Support Engineer to join a development team and act as the primary liaison with internal/external audit, compliance, and IT security counterparts. This role combines governance with technical capability-supporting audits, demonstrating IT controls, and troubleshooting or coordinating resolution of issues across Azure DevOps pipelines, ServiceNow change management, and Jira requirement workflows. You will help us evidence good practice, reduce...

Learn more

AI and Technology Director - Contract

Added 04/03/2026

Director of AI & Technology (Contract)Location: London (Hybrid, 2-3 days onsite) Contract Length: 6-12 months Start: ASAP IR35: TBCDirector of AI & Technology (Contract)We are seeking an experienced Director‑level AI Strategy & Technology leader to drive an organisation's external AI agenda and position them at the forefront of emerging technology across the accounting and professional services landscape.This is a high‑impact, outward‑facing contract focused on thought leadership, market influence, partnership development, and shaping how AI transforms the wider profession.The role does not involve internal AI engineering or delivery. Instead, you will provide vision, external influence, insights, and strategic direction to help...

Learn more

Business Analyst (Housing and Repair Domain)

Added 26/02/2026

This is an analyst-level Business Analyst role within the Information Systems & Change (IS&C) function. The position sits in the Change Delivery & Adoption team, meaning the focus is not just on gathering requirements, but ensuring changes are successfully implemented and adopted by the business.The main purpose of the role is to:Understand business needsDefine clear, structured requirementsImprove processes and servicesEnsure projects deliver measurable business valueSupport smooth implementation and adoption of new systems or improvementsBusiness Analysis & Process ImprovementInvestigate and document current business processesIdentify inefficiencies and areas for improvementEnsure solutions balance cost, quality, and outcomes (value for money focus)Requirements GatheringRun workshops...

Learn more
At least 8 characters, 1 uppercase, 1 lowercase and 1 special character or number
Your file must be a doc, docx or pdf. No larger than 5MB.