Job Title: Business Analyst
We are looking for a motivated Business Analyst with strong analytical thinking, technical awareness, and clear communication skills. The role involves working across product, technical, and quality teams to translate business needs into well‑defined requirements and ensure smooth delivery of new features and enhancements. You'll help define processes, clarify system interactions, support documentation, and assist in validating solutions throughout the project lifecycle.
Key Responsibilities
Requirements & Documentation
- Collaborate with stakeholders to gather, analyze, and refine business requirements.
- Convert complex information into clear, concise documentation suitable for various audiences.
- Draft user stories, functional requirements, and use cases following Agile best practices.
- Keep documentation organized and up to date using tools like JIRA and Confluence.
Technical Understanding
- Understand system workflows, integrations, data flows, and dependencies.
- Work with technical teams to ensure requirements are feasible and accurately implemented.
- Review APIs and system interfaces (no coding required) to understand integration points.
Testing & Quality Support
- Validate requirements and conduct pre‑deployment checks to ensure accuracy.
- Review test cases and provide feedback to QA teams.
- Support issue analysis and help verify that solutions meet business needs.
Communication & Coordination
- Act as a liaison between business, development, QA, and leadership teams.
- Present updates, timelines, and requirement clarifications clearly and professionally.
- Coordinate necessary approvals for customer‑facing content or system‑related communication.
Required Skills
- Strong understanding of systems, integrations, and process flows.
- Experience creating structured documentation (e.g., BDD or similar formats).
- Proficiency with:
- JIRA & Confluence
- JSON
- Agile/Scrum practices
- Postman
- Microsoft Office Suite
- Excellent communication skills (written and verbal).
- Ability to manage multiple tasks independently.
- Good knowledge of business process modeling and workflow analysis.
GCS is acting as an Employment Business in relation to this vacancy.
Business Analyst
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