GCS is acting as an Employment Business in relation to this vacancy.

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IT Support Analyst

Reference: 1342529_1751553799

Job Title:

IT Support Analyst - Dublin City Centre | Contract until April 2026


We're working with a global tech-driven organisation looking to hire an IT Support Analyst for a 9-month PAYE contract (running until April 2026). This is a full-time onsite role based in Dublin City Centre.

You'll be the first point of contact for IT support, handling tickets, resolving technical issues, and supporting internal users across a variety of systems. Strong communication and a proactive attitude are essential, as you'll be working in a fast-paced, global environment.


Key Responsibilities:

  • Log and manage incidents and service requests via the IT service desk.

  • Provide 1st-line technical support via phone, email, and in person.

  • Troubleshoot desktop, application, access, and account-related issues.

  • Escalate unresolved cases to internal teams or external vendors.

  • Guide users through system functionality and provide informal training.

  • Document issues and resolutions clearly within the ticketing system.

  • Participate in UAT and contribute to process/documentation improvements.


Requirements:

  • 2+ years' experience in IT support or helpdesk environments.

  • Strong problem-solving and communication skills.

  • Confident using ticketing tools (e.g. ServiceNow, Zendesk, etc.).

  • Good understanding of Windows environments and common business apps.

  • Familiarity with ITIL processes and service desk best practices.

  • Able to work independently and as part of a wider support team.


Contract Details:

  • Location: Dublin City Centre (100% onsite)

  • Duration: Until April 2026

  • Salary: €29,500 pro-rata (PAYE)

  • Start: Immediate interviews available


A great opportunity to join a collaborative, global team while gaining valuable experience in a structured IT environment.

Apply now or email s.rooney@gcstechtalent for more info.


GCS is acting as an Employment Business in relation to this vacancy.

€129.00 - €130.00
Per day
EUR129 - EUR130 per day

Dublin

Fixed Term Contract

Added 03/07/2025
Reference: 1342529_1751553799

IT Support Analyst

Dublin
Fixed Term Contract

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