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Job Title: Technical Support Engineer (Automation)

Location: Dublin, Ireland

Job Type: Fixed-Term Contract (FTE)

Role Overview:

We are seeking a Technical Support Engineer (Automation) based in Dublin, Ireland to support a leading enterprise IT service management platform. In this role, you will troubleshoot complex issues, enhance platform performance, and collaborate with cross-functional teams to improve support tools and processes.

Key Responsibilities:Provide technical support to users and administrators of the platform.Contribute to the development and implementation of best practices for delivering effective support services.Troubleshoot and resolve complex technical issues, leveraging cloud technologies and platform architecture.Act as a customer advocate by managing and prioritizing incidents and escalations with minimal supervision.Work closely with engineering and operations teams to enhance tools and processes for faster issue resolution.Required Skills & Qualifications:Proven experience troubleshooting and resolving complex technical issues.Expertise in administering servers across various operating systems (Windows/Unix).Strong understanding of user permissions, domain configurations, group policy objects, and execution of SUDO policies.Remote administration experience using SSH, SNMP, WMI, and PowerShell.Exposure to network monitoring tools, such as SCOM and SolarWinds.Knowledge of SNMP traps, MIBs, and OIDs.Proficiency in modifying and reading XML, JSON, and Regular Expressions (RegEx).Familiarity with cloud platforms like AWS, Azure, VMware, and Amazon EC2.Experience with cloud infrastructure templates (ARM templates, CloudFormation).Solid understanding of network protocols, including HTTP, TCP, FTP/SFTP, SOAP, and REST.Hands-on experience with troubleshooting tools like Wireshark and Traceroute.Strong object-oriented programming skills (Java preferred).Familiarity with database concepts.Knowledge of ITSM, CMDB, and ITIL processes.Excellent troubleshooting, root-cause isolation, and analytical skills.Proficiency in analyzing logs and applying standard debugging concepts.Familiarity with incident management, knowledge bases, and escalation procedures.Strong communication skills (both verbal and written).Preferred Qualifications:Experience with asset management, orchestration, discovery, mid-server integration, or service mapping tools.Basic knowledge of JavaScript and familiarity with Eclipse IDE.Previous experience in software development or consulting.Experience in SaaS support is a plus.Education & Experience:Bachelor's degree in Computer Science, Information Technology, or a related field.4+ years of customer-facing technical support experience.Ability to read and interpret Java/JavaScript code.Excellent problem-solving skills and ability to communicate technical solutions to non-technical stakeholders.

GCS is acting as an Employment Business in relation to this vacancy.

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