Technical Support Engineer- Automation

Dublin
Fixed Term Contract
Enterprise SaaS
Reference: 234980_1751612581

Job Title: Technical Support Engineer (Automation)

Location: Dublin, Ireland

Job Type: Fixed-Term Contract (FTE)

Role Overview:

We are seeking a Technical Support Engineer (Automation) based in Dublin, Ireland to support a leading enterprise IT service management platform. In this role, you will troubleshoot complex issues, enhance platform performance, and collaborate with cross-functional teams to improve support tools and processes.

Key Responsibilities:

  • Provide technical support to users and administrators of the platform.
  • Contribute to the development and implementation of best practices for delivering effective support services.
  • Troubleshoot and resolve complex technical issues, leveraging cloud technologies and platform architecture.
  • Act as a customer advocate by managing and prioritizing incidents and escalations with minimal supervision.
  • Work closely with engineering and operations teams to enhance tools and processes for faster issue resolution.

Required Skills & Qualifications:

  • Proven experience troubleshooting and resolving complex technical issues.
  • Expertise in administering servers across various operating systems (Windows/Unix).
  • Strong understanding of user permissions, domain configurations, group policy objects, and execution of SUDO policies.
  • Remote administration experience using SSH, SNMP, WMI, and PowerShell.
  • Exposure to network monitoring tools, such as SCOM and SolarWinds.
  • Knowledge of SNMP traps, MIBs, and OIDs.
  • Proficiency in modifying and reading XML, JSON, and Regular Expressions (RegEx).
  • Familiarity with cloud platforms like AWS, Azure, VMware, and Amazon EC2.
  • Experience with cloud infrastructure templates (ARM templates, CloudFormation).
  • Solid understanding of network protocols, including HTTP, TCP, FTP/SFTP, SOAP, and REST.
  • Hands-on experience with troubleshooting tools like Wireshark and Traceroute.
  • Strong object-oriented programming skills (Java preferred).
  • Familiarity with database concepts.
  • Knowledge of ITSM, CMDB, and ITIL processes.
  • Excellent troubleshooting, root-cause isolation, and analytical skills.
  • Proficiency in analyzing logs and applying standard debugging concepts.
  • Familiarity with incident management, knowledge bases, and escalation procedures.
  • Strong communication skills (both verbal and written).

Preferred Qualifications:

  • Experience with asset management, orchestration, discovery, mid-server integration, or service mapping tools.
  • Basic knowledge of JavaScript and familiarity with Eclipse IDE.
  • Previous experience in software development or consulting.
  • Experience in SaaS support is a plus.

Education & Experience:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 4+ years of customer-facing technical support experience.
  • Ability to read and interpret Java/JavaScript code.
  • Excellent problem-solving skills and ability to communicate technical solutions to non-technical stakeholders.

GCS is acting as an Employment Business in relation to this vacancy.

Negotiable

Dublin

Fixed Term Contract

Added 04/07/2025
Reference: 234980_1751612581

Technical Support Engineer- Automation

Dublin
Fixed Term Contract

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