Technical Support Engineer- Automation
Reference: 234980_1751612581
Job Title: Technical Support Engineer (Automation)
Location: Dublin, Ireland
Job Type: Fixed-Term Contract (FTE)
Role Overview:
We are seeking a Technical Support Engineer (Automation) based in Dublin, Ireland to support a leading enterprise IT service management platform. In this role, you will troubleshoot complex issues, enhance platform performance, and collaborate with cross-functional teams to improve support tools and processes.
Key Responsibilities:
- Provide technical support to users and administrators of the platform.
- Contribute to the development and implementation of best practices for delivering effective support services.
- Troubleshoot and resolve complex technical issues, leveraging cloud technologies and platform architecture.
- Act as a customer advocate by managing and prioritizing incidents and escalations with minimal supervision.
- Work closely with engineering and operations teams to enhance tools and processes for faster issue resolution.
Required Skills & Qualifications:
- Proven experience troubleshooting and resolving complex technical issues.
- Expertise in administering servers across various operating systems (Windows/Unix).
- Strong understanding of user permissions, domain configurations, group policy objects, and execution of SUDO policies.
- Remote administration experience using SSH, SNMP, WMI, and PowerShell.
- Exposure to network monitoring tools, such as SCOM and SolarWinds.
- Knowledge of SNMP traps, MIBs, and OIDs.
- Proficiency in modifying and reading XML, JSON, and Regular Expressions (RegEx).
- Familiarity with cloud platforms like AWS, Azure, VMware, and Amazon EC2.
- Experience with cloud infrastructure templates (ARM templates, CloudFormation).
- Solid understanding of network protocols, including HTTP, TCP, FTP/SFTP, SOAP, and REST.
- Hands-on experience with troubleshooting tools like Wireshark and Traceroute.
- Strong object-oriented programming skills (Java preferred).
- Familiarity with database concepts.
- Knowledge of ITSM, CMDB, and ITIL processes.
- Excellent troubleshooting, root-cause isolation, and analytical skills.
- Proficiency in analyzing logs and applying standard debugging concepts.
- Familiarity with incident management, knowledge bases, and escalation procedures.
- Strong communication skills (both verbal and written).
Preferred Qualifications:
- Experience with asset management, orchestration, discovery, mid-server integration, or service mapping tools.
- Basic knowledge of JavaScript and familiarity with Eclipse IDE.
- Previous experience in software development or consulting.
- Experience in SaaS support is a plus.
Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4+ years of customer-facing technical support experience.
- Ability to read and interpret Java/JavaScript code.
- Excellent problem-solving skills and ability to communicate technical solutions to non-technical stakeholders.
GCS is acting as an Employment Business in relation to this vacancy.

Technical Support Engineer- Automation
Dublin
Fixed Term Contract
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