Technical Support Engineer-UX
Job Title: Technical Support Engineer - UX
Location: Dublin, Ireland (Hybrid)
Type: Full-Time, FTE Contract-12 Months
Role Overview:
We're seeking a Technical Support Engineer - UX to join a high-performing support team that delivers exceptional service and technical solutions to enterprise customers. This role involves working closely with UI technologies, debugging complex issues, and ensuring a seamless end-user experience.
Key Responsibilities:
- Investigate and resolve customer issues related to UI/UX functionality in web and mobile applications.
- Read and debug JavaScript and Java code to identify and fix defects or inconsistencies.
- Use browser developer tools and logging frameworks (e.g., Splunk) for troubleshooting.
- Collaborate with engineering and product teams to escalate and resolve complex problems.
- Document known issues, solutions, and best practices to build internal knowledge bases.
- Deliver excellent customer support while balancing multiple priorities and cases.
Required Skills and Experience:
- Proven experience in UI development or technical support involving web or mobile interfaces.
- Proficiency in at least two of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, or mobile app development.
- Strong debugging skills in Java and JavaScript (reading code is a must; writing is a plus).
- Solid troubleshooting using browser developer tools.
- Familiarity with cloud or web-based applications.
- Scripting experience in JavaScript, Python, Perl, Unix Shell, or Windows Shell.
- Working knowledge of relational databases such as MySQL or Oracle.
- Experience with Linux/Unix or Microsoft Server environments.
- Ability to understand complex technical issues and communicate solutions clearly.
Preferred (Nice-to-Have) Skills:
- Prior experience in supporting SaaS or enterprise software platforms.
- Exposure to debugging tools and environments such as Eclipse, Xcode, Android Studio, or SauceLabs.
- Experience in performance diagnostics and issue analysis.
GCS is acting as an Employment Business in relation to this vacancy.

Technical Support Engineer-UX
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