Technical Support Engineer-UX

Reference: 12367_1751611848

Job Title: Technical Support Engineer - UX

Location: Dublin, Ireland (Hybrid)

Type: Full-Time, FTE Contract-12 Months

Role Overview:

We're seeking a Technical Support Engineer - UX to join a high-performing support team that delivers exceptional service and technical solutions to enterprise customers. This role involves working closely with UI technologies, debugging complex issues, and ensuring a seamless end-user experience.

Key Responsibilities:

  • Investigate and resolve customer issues related to UI/UX functionality in web and mobile applications.
  • Read and debug JavaScript and Java code to identify and fix defects or inconsistencies.
  • Use browser developer tools and logging frameworks (e.g., Splunk) for troubleshooting.
  • Collaborate with engineering and product teams to escalate and resolve complex problems.
  • Document known issues, solutions, and best practices to build internal knowledge bases.
  • Deliver excellent customer support while balancing multiple priorities and cases.

Required Skills and Experience:

  • Proven experience in UI development or technical support involving web or mobile interfaces.
  • Proficiency in at least two of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, or mobile app development.
  • Strong debugging skills in Java and JavaScript (reading code is a must; writing is a plus).
  • Solid troubleshooting using browser developer tools.
  • Familiarity with cloud or web-based applications.
  • Scripting experience in JavaScript, Python, Perl, Unix Shell, or Windows Shell.
  • Working knowledge of relational databases such as MySQL or Oracle.
  • Experience with Linux/Unix or Microsoft Server environments.
  • Ability to understand complex technical issues and communicate solutions clearly.

Preferred (Nice-to-Have) Skills:

  • Prior experience in supporting SaaS or enterprise software platforms.
  • Exposure to debugging tools and environments such as Eclipse, Xcode, Android Studio, or SauceLabs.
  • Experience in performance diagnostics and issue analysis.

GCS is acting as an Employment Business in relation to this vacancy.

Negotiable

Ireland

Fixed Term Contract

Added 04/07/2025
Reference: 12367_1751611848

Technical Support Engineer-UX

Ireland
Fixed Term Contract

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