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Job Title: Technical Support Engineer - UX

Location: Dublin, Ireland (Hybrid)

Type: Full-Time, FTE Contract-12 Months

Role Overview:

We're seeking a Technical Support Engineer - UX to join a high-performing support team that delivers exceptional service and technical solutions to enterprise customers. This role involves working closely with UI technologies, debugging complex issues, and ensuring a seamless end-user experience.

Key Responsibilities:

Investigate and resolve customer issues related to UI/UX functionality in web and mobile applications.Read and debug JavaScript and Java code to identify and fix defects or inconsistencies.Use browser developer tools and logging frameworks (e.g., Splunk) for troubleshooting.Collaborate with engineering and product teams to escalate and resolve complex problems.Document known issues, solutions, and best practices to build internal knowledge bases.Deliver excellent customer support while balancing multiple priorities and cases.

Required Skills and Experience:

Proven experience in UI development or technical support involving web or mobile interfaces.Proficiency in at least two of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, or mobile app development.Strong debugging skills in Java and JavaScript (reading code is a must; writing is a plus).Solid troubleshooting using browser developer tools.Familiarity with cloud or web-based applications.Scripting experience in JavaScript, Python, Perl, Unix Shell, or Windows Shell.Working knowledge of relational databases such as MySQL or Oracle.Experience with Linux/Unix or Microsoft Server environments.Ability to understand complex technical issues and communicate solutions clearly.

Preferred (Nice-to-Have) Skills:

Prior experience in supporting SaaS or enterprise software platforms.Exposure to debugging tools and environments such as Eclipse, Xcode, Android Studio, or SauceLabs.Experience in performance diagnostics and issue analysis.

GCS is acting as an Employment Business in relation to this vacancy.

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