Job Title:IT Support Analyst - Dublin City Centre | Contract until April 2026We're working with a global tech-driven... Read more
Job Title:
IT Support Analyst - Dublin City Centre | Contract until April 2026
We're working with a global tech-driven organisation looking to hire an IT Support Analyst for a 9-month PAYE contract (running until April 2026). This is a full-time onsite role based in Dublin City Centre.
You'll be the first point of contact for IT support, handling tickets, resolving technical issues, and supporting internal users across a variety of systems. Strong communication and a proactive attitude are essential, as you'll be working in a fast-paced, global environment.
Key Responsibilities:
Log and manage incidents and service requests via the IT service desk.
Provide 1st-line technical support via phone, email, and in person.
Troubleshoot desktop, application, access, and account-related issues.
Escalate unresolved cases to internal teams or external vendors.
Guide users through system functionality and provide informal training.
Document issues and resolutions clearly within the ticketing system.
Participate in UAT and contribute to process/documentation improvements.
Requirements:
2+ years' experience in IT support or helpdesk environments.
Strong problem-solving and communication skills.
Confident using ticketing tools (e.g. ServiceNow, Zendesk, etc.).
Good understanding of Windows environments and common business apps.
Familiarity with ITIL processes and service desk best practices.
Able to work independently and as part of a wider support team.
Contract Details:
Location: Dublin City Centre (100% onsite)
Duration: Until April 2026
Salary: €29,500 pro-rata (PAYE)
Start: Immediate interviews available
A great opportunity to join a collaborative, global team while gaining valuable experience in a structured IT environment.
Apply now or email s.rooney@gcstechtalent for more info.
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GCS is acting as an Employment Business in relation to this vacancy.
