IT & OPERATIONS MANAGER

Location: London (3 days in office) | Salary: Up to £43,000 | Contract: 1 Year Fixed Term Contract (FTC)

About the Role

Join one of London's longest-standing charities, which has supported the community for over a century. Reporting directly to the COO, this new role is crucial for managing the organization's IT, facilities, H&S, and operational functions. You'll oversee outsourced providers, coordinate projects, support strategic planning, and manage IT and facilities budgets. The role offers a dynamic mix, roughly 60% IT and 40% facilities/operational oversight.

Information Technology & Systems

  • Develop and execute IT strategies with the COO, focusing on service providers, performance metrics, and cost-saving opportunities.
  • Oversee staff onboarding, including equipment procurement and tool setup.
  • Manage IT supplier relationships and lead system refresh projects, including audits, vendor negotiations, and lifecycle planning.
  • Regularly assess and optimize IT systems to meet organizational needs.

Facilities, Health & Safety, and Administration

  • Act as the main contact for property management, coordinating contractors and addressing maintenance issues.
  • Ensure compliance with building safety regulations, including documentation, risk assessments, and training plans in collaboration with H&S consultants and HR.
  • Oversee front-of-house operations, reception schedules, and event-related building management.

Projects & Operational Oversight

  • Lead projects such as refurbishments, technology implementations, and procurement initiatives.
  • Provide operational support for events and administrative needs.
  • Maintain strong relationships across the organization and regularly update the COO on IT and operational plans.

Essential Skills & Experience

  • Proven project management experience & organizational skills.
  • Knowledge of IT systems, including Microsoft 365 (Teams, SharePoint, Excel, Outlook).
  • Able to manage a small team with a proactive and solution-focused approach.
  • Can negotiate & communicate with internal and external stakeholders.
  • Basic understanding of health and safety, GDPR, and budget management.
  • Familiarity with the unique needs of charities and non-profits is advantageous.

Annual Leave

  • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
  • After 2 years: +3 extra days of leave.
  • After 3 years: +1 additional day.
  • After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Benefits

  • Standard Life Pension Scheme
  • Enhanced Sick Pay, Maternity & Paternity Leave
  • Employee Assistance Programme, Mental Health First Aid and Employee Eyecare Vouchers
  • Tenancy Deposit Scheme to help secure your home
  • Interest-Free Season Ticket Loan for cost-effective commuting
  • Cycle to Work Scheme
  • Charity Mentoring Network to support professional development and networking

Ready to Apply?
If you're excited by the prospect of managing operations in a dynamic environment and making a tangible impact, we'd love to hear from you. Apply today!

GCS is acting as an Employment Business in relation to this vacancy.

£40,000.00 - £43,000.00
Per annum
GBP40000 - GBP43000 per annum

Greater London

Fixed Term Contract

Added 01/07/2025
Reference: ITOP59301_1751364117

IT Operations Manager (FTC)

Greater London
Fixed Term Contract

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