Desktop Support Engineer- Onsite

Reference: 12345_1771344030

Key Responsibilities:

  • Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
  • Provide basic troubleshooting and support for hardware, software, network, and system issues.
  • Log, triage, and manage support tickets, ensuring accurate records of incidents and resolutions.
  • Follow defined procedures and knowledge-base articles to resolve common issues.
  • Escalate complex or unresolved issues to 2nd Line Support or relevant technical teams.
  • Assist with user account management, including password resets and basic access requests.
  • Install, configure, and maintain end‑user devices and approved applications when required.
  • Communicate effectively with users to provide updates, guidance, and expected resolution times.
  • Contribute to documentation and improvement of support processes.
  • Ensure adherence to service-level agreements (SLAs) and maintain high-quality customer service.

GCS is acting as an Employment Business in relation to this vacancy.

£100.00 - £125.00
Per annum
GBP100 - GBP125 per annum

Milton Keynes

Contract

Added 17/02/2026
Reference: 12345_1771344030

Desktop Support Engineer- Onsite

Milton Keynes
Contract

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