Desktop Support Engineer- Onsite
Reference: 12345_1771344030
Key Responsibilities:
- Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
- Provide basic troubleshooting and support for hardware, software, network, and system issues.
- Log, triage, and manage support tickets, ensuring accurate records of incidents and resolutions.
- Follow defined procedures and knowledge-base articles to resolve common issues.
- Escalate complex or unresolved issues to 2nd Line Support or relevant technical teams.
- Assist with user account management, including password resets and basic access requests.
- Install, configure, and maintain end‑user devices and approved applications when required.
- Communicate effectively with users to provide updates, guidance, and expected resolution times.
- Contribute to documentation and improvement of support processes.
- Ensure adherence to service-level agreements (SLAs) and maintain high-quality customer service.
GCS is acting as an Employment Business in relation to this vacancy.
Desktop Support Engineer- Onsite
Milton Keynes
Contract
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