Senior Program Manager (Technical Transformation)
Reference: 987654_1785337797
Main Responsibilities & Accountabilities:
Project and Programme Management:
- Delivery of projects & workstreams according to agreed time / budget / scope / quality / change control criteria.
- Defining, sourcing and managing the necessary resources to complete these workstreams and sub-projects, making timely changes where necessary to achieve objectives.
- Ensuring the development of accurate plans and budgets, finding improvements to efficiency and effectiveness in the use of resources, reporting variances to senior management where there is likely to be a significant impact on agreed delivery parameters.
- Effectively controlling the issues, risk, dependencies and changes in scope associated with large, complex projects, ensuring timely intervention and communication to stakeholders.
- Conducting regular reviews of outcomes, both internally with delivery team and with clients / senior stakeholders during and after the delivery has been completed
- Acting as an escalation point, providing support and guidance to PMs across multiple workstreams
Operational
- Establish project and workstream assurance as a formal discipline
- Proactively identify issues through the use of standard assurance techniques; audits, plan reviews, etc. Provide suggested remedial plans as appropriate
- Ensure there is sufficient capability and capacity within the function to conduct assurance reviews
- Provide regular reports on project and workstream performance and overall portfolio health
- Provide confidence that projects and workstream will deliver to time, cost and quality
- Provide ongoing assurance at project and programme level
Customer
- Champion a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything that Experian does.
- Ensure that good client / consumer outcomes are at the centre of decision making.
- Promote great service and seek to exceed client / consumer expectations.
People Management (No Direct Reports)
- Contribute to people management process through assignment management of colleagues allocated to the project
- Drive Elevate Performance; ensuring that all project team members have stretching project objectives to embed a high performance culture.
- Acts as a role model, displaying a positive enthusiastic, can-do approach in the face of adversity
Regulatory, Governance and Control
- Adhere to all regulatory requirements within area of responsibility and escalate issues quickly.
- Pro-actively identify risks and take steps to mitigate these.
- Ensures team members understand the importance of adhering to their regulatory obligations and responsibility for implementation of company policies and procedures.
- Ensure team members understand the operating model and the functional and individual responsibilities
Knowledge, Skills and Experience
- Strong understanding and application of Project and Programme Management competencies including stakeholder management, contracts, scope, schedule, costs, quality, HR, communications, risk, procurement, and integration
- Experience managing technical projects and programmes and ability to collaborate with technical SMEs and delivery teams
- Strong understanding and application of change management competencies
- Effective leadership, coordination, motivation, negotiation and dispute resolution skills
- Strong ability to manage relationships whilst maintaining trusted relationship with team and peers
- Strong understanding of business requirements and technical limitations as determined by the organization's systems and processes
- Ability to apply analytical skills and conceptual thinking to both short term and long-term operations and systems planning over a wide range of technologies
- Financial literacy to forecast and manage workstream, project and departmental budgets, costs and revenue
- Ability to influence and build productive relationships with key stakeholders (both internal and external)
- Ability to advocate and instill cultural improvement, discipline and communications
- Ability to encourage innovation
- Ability to achieve improvements in delivery quality, staff motivation and role flexibility and can operate equally well at strategic or operational levels
- Proven ability defining and executing on the Project's purpose and direction in terms of vision, mission, values and objectives
- Project governance against improved project delivery lifecycle processes and escalated risk mitigation and issue resolution
- Ability to identify and manage resource requirements
- Excellent knowledge of project management methodology and tools, including software
- Excellent knowledge of computer systems and processes and PC desktop applications
- Strong knowledge of business unit products and operations
- Strong knowledge of legislation and regulations impacting business unit industry
- Advanced oral and written communication skills
GCS is acting as an Employment Business in relation to this vacancy.
Senior Program Manager (Technical Transformation)
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