Field Engineer
Reference: 138302_1784584082
Client - Telecom
Duration - 12+ months
Position - Hybrid (4 Days on site)
Job Summary:
We are seeking a highly Field Engineer III to join our remote network surveillance and troubleshooting team supporting the company's 5G RAN network. This on-site role focuses on monitoring, testing, maintaining, and restoring the 5G RAN network. The ideal candidate will lead Tier II field diagnostics, outage restoration, and mentor Tier I NOC staff while supporting new 5G site deployments and fronthaul transport initiatives.
Key Responsibilities:
- Provide on-site operational support to detect incidents, troubleshoot problems, and implement resolutions for deployed 5G Core, RAN, Transport, and other network systems nationwide.
- Quickly analyse RAN service and system issues, determine corrective actions, implement service restoration steps, and escalate complex issues as needed.
- Document corrective actions in ticketing systems and ensure proper escalation processes.
- Contribute to process improvement initiatives, identify automation opportunities, and improve overall service uptime and customer experience.
- Support high-stress network outage situations, collaborating with Tier II engineers, Tier I technicians, field operations, vendors, and executive leadership.
- Engage internal and vendor support teams to resolve critical or time-sensitive network impairments.
- Collect traces for network faults using vendor-specific tools and network probes.
- Develop and update technical documentation, including troubleshooting guides, MOPs (Method of Procedure), and technical specifications for system changes.
- Assist stakeholders in defining business and system requirements for new technology deployments.
- Support ongoing CI/CD, orchestration, and automation initiatives for network operations.
- Conduct semi-annual and annual site maintenance and document all activities accurately.
- Provide incident reviews, root cause analysis, and lessons learned to improve network reliability and processes.
Qualifications:
- Must be able to work on-site in the Atlanta market.
- OSHA 10 Certified & RF Awareness.
- Samsung Wireless 5G Deployment and Integration certification (Radio & CUDU) - Highly Desired.
- Minimum 2 years of experience in Transport Knowledge and Troubleshooting (Backhaul, Fronthaul).
- Experience performing construction site pre-walks and evaluating operational safety.
- Proficient in alarm monitoring, fault identification, event tracking, documentation, and escalation.
- Ability to perform in high-stress environments and manage urgent issues with professionalism.
- Strong communication skills, both verbal and written, with the ability to convey technical and non-technical concepts effectively.
- Extensive knowledge of computer systems, network monitoring applications, OSI layers, and electronic test equipment.
- Advanced understanding of cell site topology, transport systems, RF KPIs, and 5G RAN split functions (RU, DU, CU, CP, UP, 7-2x).
- Ability to read and interpret RAN artifacts, CIQs, network diagrams, call flow documents, and deployment MOPs.
- Experience creating root cause analyses (RCAs) and reporting to executive leadership.
- Ability to quickly learn new tools and systems and multitask effectively.
Preferred Certifications:
- First Aid/CPR
- CPI Certified
GCS is acting as an Employment Business in relation to this vacancy.
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