Digital Workplace Operations Manager (VP)

Reference: AN2608DEX_1787753193

DEX Operations Manager (VP) | Digital Workplace | EUC | Microsoft 365

Location: London City (Hybrid - 3 days onsite)
Salary: £90,000 - £100,000 + Benefits
Type: Permanent

A leading international financial services organisation is seeking a DEX Operations Manager (VP) to lead end-user support operations across EMEA.

This is a senior leadership role responsible for driving exceptional digital employee experiences across a complex, multinational environment. You will oversee Desktop Support, TechBar Services and Microsoft 365 operational ownership while leading service excellence, continuous improvement initiatives and regional operational strategy.

Key Responsibilities

  • Lead Desktop Support and End User Computing operations across EMEA
  • Manage and develop regional support teams and team leads
  • Own service delivery, operational performance, SLAs and KPIs
  • Act as senior escalation point for major incidents and service issues
  • Drive service improvement initiatives using operational data and user feedback
  • Oversee Microsoft 365 end-user services including Teams, Outlook, SharePoint and OneDrive
  • Partner with infrastructure, engineering and security teams to maintain service stability and adoption
  • Champion ITSM best practice across Incident, Problem, Change and Knowledge Management
  • Utilise ServiceNow and operational reporting to drive measurable improvements
  • Build strong relationships with senior stakeholders across the business

Essential Experience

  • Experience leading End User Computing, Desktop Support, Digital Workplace or IT Service Operations functions
  • Proven management of multi-site, regional or international support teams
  • Strong understanding of IT Service Management principles and frameworks
  • Experience with Microsoft 365 operational ownership and service delivery
  • Strong ServiceNow experience
  • Track record of driving service improvement and operational transformation initiatives
  • Experience managing major incidents and executive-level escalations
  • Excellent stakeholder management and communication skills

Desirable Experience

  • Financial Services or Banking sector experience
  • ITIL certification
  • Agile or Scrum certification
  • Knowledge-Centred Service (KCS)
  • Digital Employee Experience (DEX) tooling and analytics platforms

What's on Offer

  • Senior VP-level leadership position
  • Opportunity to shape the end-user technology experience across EMEA
  • Exposure to enterprise-scale Microsoft 365 and workplace technology environments
  • Competitive salary and benefits package
  • Hybrid working model

If you're an experienced Digital Workplace, EUC or IT Operations leader looking for your next challenge within a global enterprise environment, we'd be keen to hear from you.

Apply now for immediate consideration.

GCS is acting as an Employment Agency in relation to this vacancy.

£90,000.00 - £100,000.00
Per annum
GBP90000 - GBP100000 per annum
Added 26/08/2026
Reference: AN2608DEX_1787753193

Digital Workplace Operations Manager (VP)

London, England, United Kingdom Permanent Functional Management

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