Digital Workplace Operations Manager (VP)

Reference: AN2608DEX_1787753193

DEX Operations Manager (VP) | Digital Workplace | EUC | Microsoft 365

Location: London City (Hybrid - 3 days onsite)
Salary: £90,000 - £100,000 + Benefits
Type: Permanent

A leading international financial services organisation is seeking a DEX Operations Manager (VP) to lead end-user support operations across EMEA.

This is a senior leadership role responsible for driving exceptional digital employee experiences across a complex, multinational environment. You will oversee Desktop Support, TechBar Services and Microsoft 365 operational ownership while leading service excellence, continuous improvement initiatives and regional operational strategy.

Key Responsibilities

  • Lead Desktop Support and End User Computing operations across EMEA
  • Manage and develop regional support teams and team leads
  • Own service delivery, operational performance, SLAs and KPIs
  • Act as senior escalation point for major incidents and service issues
  • Drive service improvement initiatives using operational data and user feedback
  • Oversee Microsoft 365 end-user services including Teams, Outlook, SharePoint and OneDrive
  • Partner with infrastructure, engineering and security teams to maintain service stability and adoption
  • Champion ITSM best practice across Incident, Problem, Change and Knowledge Management
  • Utilise ServiceNow and operational reporting to drive measurable improvements
  • Build strong relationships with senior stakeholders across the business

Essential Experience

  • Experience leading End User Computing, Desktop Support, Digital Workplace or IT Service Operations functions
  • Proven management of multi-site, regional or international support teams
  • Strong understanding of IT Service Management principles and frameworks
  • Experience with Microsoft 365 operational ownership and service delivery
  • Strong ServiceNow experience
  • Track record of driving service improvement and operational transformation initiatives
  • Experience managing major incidents and executive-level escalations
  • Excellent stakeholder management and communication skills

Desirable Experience

  • Financial Services or Banking sector experience
  • ITIL certification
  • Agile or Scrum certification
  • Knowledge-Centred Service (KCS)
  • Digital Employee Experience (DEX) tooling and analytics platforms

What's on Offer

  • Senior VP-level leadership position
  • Opportunity to shape the end-user technology experience across EMEA
  • Exposure to enterprise-scale Microsoft 365 and workplace technology environments
  • Competitive salary and benefits package
  • Hybrid working model

If you're an experienced Digital Workplace, EUC or IT Operations leader looking for your next challenge within a global enterprise environment, we'd be keen to hear from you.

Apply now for immediate consideration.

GCS is acting as an Employment Agency in relation to this vacancy.

£90,000.00 - £100,000.00
Per annum
GBP90000 - GBP100000 per annum
Added 26/08/2026
Reference: AN2608DEX_1787753193

Digital Workplace Operations Manager (VP)

London, England, United Kingdom Permanent Functional Management

Other similar jobs

Senior Modern Workplace Engineer

Added 25/08/2026

Senior Modern Workplace EngineerLocation: Dublin, IrelandWorking Model: HybridContract: 12 MonthsThe OpportunityA large international organisation is looking for a Senior Modern Workplace Engineer to join its Professional Services team on an initial 12-month contract.This is a hands-on technical position for an engineer who knows how to build, optimise and troubleshoot enterprise Modern Workspace environments.The focus is delivery - taking complex Modern Workplace requirements and turning them into stable, scalable solutions across Citrix, VDI, cloud infrastructure, identity, networking and user experience.What You'll Be DoingTake technical ownership of Modern Workplace and EUC project deliveryDesign and implement enterprise Citrix environmentsBuild and optimise Citrix Virtual...

Learn more

Modern Workplace Senior Consultant

Added 25/08/2026

Modern Workplace Senior ConsultantLocation: Dublin, IrelandWorking Model: HybridThe OpportunityA large international technology organisation is growing its Professional Services function and is looking for a Modern Workplace Senior Consultant to join the team in Dublin.This is a role for someone who sits comfortably between technology, customers and commercial conversations.You'll bring strong technical knowledge across Citrix and the wider Modern Workplace landscape, while also working closely with the Modern Workplace Lead on customer engagement, pre-sales, solution development and business growth.Rather than simply delivering projects, you'll have the opportunity to help shape how the organisation takes its Modern Workplace capabilities to market.What You'll...

Learn more

Digital Marketing Manager

Added 17/08/2026

Digital Marketing ManagerWe're looking for an experienced Digital Marketing Manager to join a leading global consumer brand, supporting markets across North Europe. This is a varied role combining strategic digital consultancy with hands-on delivery across web, CRM, email marketing, analytics, and direct-to-consumer initiatives.Working closely with brand, commercial, IT, and agency partners, you'll drive digital excellence through the delivery of impactful campaigns, optimisation of customer journeys, website performance improvements, and data-led decision making.Key ResponsibilitiesPartner with brand teams to plan and deliver digital marketing campaigns across web, CRM, email, and digital channels.Manage and optimise digital platforms including Adobe Experience Manager (AEM) and...

Learn more

Change Analyst - (Digital Transformation, Adoption)

Added 29/06/2026

Key roles and responsibilities As the Business change and adoption lead, you will have a number of challenging responsibilities including: Engagement:Work with the programme team to align on the "case for change", the "Why", "What" and "how"Engage with senior stakeholders to articulate the programme vision and end stateStorytelling and ability to manage senior stakeholders through the deployment timelinesCreate and execute a plan of engaging the regional leads to drive local transformationsBuild and develop a sponsor coalition and a change network who embrace the change and help their colleagues to do the sameDefine the change and adoption approach for the digital...

Learn more

Head of Digital Governance

Added 09/06/2026

Key ResponsibilitiesEnterprise digital governance and operating model stewardshipLead the application and integration of enterprise governance frameworks within digital services, ensuring digital decisions align with organisational strategy, values and regulatory expectations.Partner with the Governance Directorate to align digital governance with corporate policy, risk and audit requirements, ensuring clear roles, no duplication of controls and consistent assurance across the organisation.Lead governance for the responsible and controlled use of AI within digital delivery, setting clear guardrails for permitted use, assurance thresholds and exception management, and ensuring AI usage supports lawful, ethical and auditable decision making.Translate organisational strategy into clear governance guardrails, enabling consistent,...

Learn more

Marketing Operations Manager

Added 30/07/2026

Global Campaign Project ManagerLocation: 100% RemoteContract: 12+ MonthsOverviewWe are seeking a Global Campaign Project Manager to support a leading global payments organization. This role is responsible for project planning, governance, dependency management, resource coordination, and operational oversight across SMB Marketing initiatives.This is not a campaign strategy or activation role. The focus is on ensuring projects are planned, tracked, resourced, and delivered successfully across multiple teams.Required Qualifications5+ years of Project Management experience supporting marketing, digital, or cross-functional business initiativesMust have FinTech, Payments, Banking, or Financial Services industry experienceProven experience managing large-scale, cross-functional projects with multiple stakeholdersStrong background in project planning, timeline...

Learn more

Campaign Operations Project Manager

Added 30/07/2026

Global Campaign Project ManagerLocation: 100% RemoteContract: 12+ MonthsOverviewWe are seeking a Global Campaign Project Manager to support a leading global payments organization. This role is responsible for project planning, governance, dependency management, resource coordination, and operational oversight across SMB Marketing initiatives.This is not a campaign strategy or activation role. The focus is on ensuring projects are planned, tracked, resourced, and delivered successfully across multiple teams.Required Qualifications5+ years of Project Management experience supporting marketing, digital, or cross-functional business initiativesMust have FinTech, Payments, Banking, or Financial Services industry experienceProven experience managing large-scale, cross-functional projects with multiple stakeholdersStrong background in project planning, timeline...

Learn more

Campaign Operations Manager

Added 27/07/2026

Campaign Operations ManagerLocation: Remote Duration: 12-Month ContractAbout the RoleWe are seeking an experienced Campaign Operations Manager to lead the execution of integrated marketing campaigns within the FinTech and Financial Services sector. This role will serve as the central point of coordination across Marketing, CRM, Martech, Data, Analytics, and Web teams, ensuring campaigns are strategically aligned, launch-ready, and delivered successfully.The ideal candidate brings a strong background in FinTech marketing operations and campaign execution, with the ability to manage complex cross-functional initiatives while driving operational excellence and measurable business outcomes.Key ResponsibilitiesLead end-to-end activation and delivery of multi-channel marketing campaigns.Partner with Marketing, CRM,...

Learn more

Marketing Operations Manager (FinTech)

Added 27/07/2026

Marketing Operations Manager (FinTech)Location: Remote Duration: 12-Month ContractAbout the RoleWe are seeking an experienced Marketing Operations Manager to lead the execution of integrated marketing campaigns within the FinTech and Financial Services sector. This role will serve as the central point of coordination across Marketing, CRM, Martech, Data, Analytics, and Web teams, ensuring campaigns are strategically aligned, launch-ready, and delivered successfully.The ideal candidate brings a strong background in FinTech marketing operations and campaign execution, with the ability to manage complex cross-functional initiatives while driving operational excellence and measurable business outcomes.Key ResponsibilitiesLead end-to-end activation and delivery of multi-channel marketing campaigns.Partner with Marketing,...

Learn more

Growth Marketing Operations Manager

Added 27/07/2026

Growth Marketing Operations ManagerLocation: Remote Duration: 12-Month ContractAbout the RoleWe are seeking an experienced Growth Marketing Operations Manager to lead the execution of integrated marketing campaigns within the FinTech and Financial Services sector. This role will serve as the central point of coordination across Marketing, CRM, Martech, Data, Analytics, and Web teams, ensuring campaigns are strategically aligned, launch-ready, and delivered successfully.The ideal candidate brings a strong background in FinTech marketing operations and campaign execution, with the ability to manage complex cross-functional initiatives while driving operational excellence and measurable business outcomes.Key ResponsibilitiesLead end-to-end activation and delivery of multi-channel marketing campaigns.Partner with...

Learn more

Project Manager - Marketing Operations

Added 14/07/2026

Job Title: Project Manager - Marketing OperationsAbout the RoleWe are seeking an experienced Project Manager - Marketing Operations to support a fast-paced global marketing organization within the financial technology and payments industry. This role is responsible for the operational planning, coordination, tracking, and governance of global marketing initiatives and campaigns, ensuring projects are delivered on time and aligned across multiple cross-functional teams.This is not a campaign strategy or execution role. Instead, you will serve as the operational lead responsible for project planning, timeline management, dependency tracking, resource coordination, risk management, stakeholder communication, and work management governance within Wrike.The ideal candidate...

Learn more

Project Manager - Marketing Operations

Added 14/07/2026

Job Title: Project Manager - Marketing OperationsAbout the RoleWe are seeking an experienced Project Manager - Marketing Operations to support a fast-paced global marketing organization within the financial technology and payments industry. This role is responsible for the operational planning, coordination, tracking, and governance of global marketing initiatives and campaigns, ensuring projects are delivered on time and aligned across multiple cross-functional teams.This is not a campaign strategy or execution role. Instead, you will serve as the operational lead responsible for project planning, timeline management, dependency tracking, resource coordination, risk management, stakeholder communication, and work management governance within Wrike.The ideal candidate...

Learn more

Project Manager-Marketing operations

Added 14/07/2026

Global Campaign Project ManagerWe are seeking an experienced Global Campaign Project Manager to drive project planning, coordination, governance, and operational excellence across a complex marketing organization. This role serves as the central point of project management, ensuring initiatives are properly planned, tracked, resourced, and delivered on schedule while maintaining visibility across stakeholders and workstreams.This position is focused on project delivery, governance, and operational management and does not own campaign strategy, audience planning, execution, performance, or optimization.Key ResponsibilitiesProject Planning & CoordinationDevelop and manage project plans for marketing initiatives and campaigns.Create and maintain schedules, timelines, milestones, and dependencies.Coordinate activities across multiple cross-functional...

Learn more

Broadcast Operations Engineer - Master Control

Added 24/08/2026

Broadcast Operations Engineer - Master ControlLocation: Centennial, ColoradoRole SummaryWe are seeking an experienced Broadcast Operations Engineer - Master Control to support the technical execution and quality of live sports programming. This role is responsible for monitoring and controlling broadcast feeds, executing commercial and sponsorship elements, maintaining transmission quality, managing real-time schedule changes, and resolving operational issues to ensure seamless on-air delivery.The ideal candidate has hands-on experience in master control, transmission, or live media operations and thrives in a fast-paced, highly time-sensitive environment. This position requires strong technical judgment, attention to detail, and the ability to respond quickly and accurately to...

Learn more

Satellite Operations Engineer

Added 14/08/2026

Spacecraft Operations EngineerGlasgow (Onsite with Hybrid Flexibility) | Visa Sponsorship available for experienced candidatesAre you an experienced Satellite Operations Engineer with a background in Earth Observation missions? We're looking for a Spacecraft Operations Engineer to join a growing space team supporting the operation, commissioning and delivery of satellite missions.This is an opportunity to work directly with live spacecraft, from launch and commissioning through to routine mission operations, with responsibility for spacecraft monitoring, in-orbit testing, anomaly resolution and mission performance.What you'll be doing:Lead satellite commissioning from launch through to nominal operations.Plan and execute in-orbit testing and validation activities.Command, monitor and maintain...

Learn more
At least 8 characters, 1 uppercase, 1 lowercase and 1 special character or number
Your file must be a doc, docx or pdf. No larger than 5MB.