Digital Workplace Operations Manager (VP)
DEX Operations Manager (VP) | Digital Workplace | EUC | Microsoft 365
Location: London City (Hybrid - 3 days onsite)
Salary: £90,000 - £100,000 + Benefits
Type: Permanent
A leading international financial services organisation is seeking a DEX Operations Manager (VP) to lead end-user support operations across EMEA.
This is a senior leadership role responsible for driving exceptional digital employee experiences across a complex, multinational environment. You will oversee Desktop Support, TechBar Services and Microsoft 365 operational ownership while leading service excellence, continuous improvement initiatives and regional operational strategy.
Key Responsibilities
- Lead Desktop Support and End User Computing operations across EMEA
- Manage and develop regional support teams and team leads
- Own service delivery, operational performance, SLAs and KPIs
- Act as senior escalation point for major incidents and service issues
- Drive service improvement initiatives using operational data and user feedback
- Oversee Microsoft 365 end-user services including Teams, Outlook, SharePoint and OneDrive
- Partner with infrastructure, engineering and security teams to maintain service stability and adoption
- Champion ITSM best practice across Incident, Problem, Change and Knowledge Management
- Utilise ServiceNow and operational reporting to drive measurable improvements
- Build strong relationships with senior stakeholders across the business
Essential Experience
- Experience leading End User Computing, Desktop Support, Digital Workplace or IT Service Operations functions
- Proven management of multi-site, regional or international support teams
- Strong understanding of IT Service Management principles and frameworks
- Experience with Microsoft 365 operational ownership and service delivery
- Strong ServiceNow experience
- Track record of driving service improvement and operational transformation initiatives
- Experience managing major incidents and executive-level escalations
- Excellent stakeholder management and communication skills
Desirable Experience
- Financial Services or Banking sector experience
- ITIL certification
- Agile or Scrum certification
- Knowledge-Centred Service (KCS)
- Digital Employee Experience (DEX) tooling and analytics platforms
What's on Offer
- Senior VP-level leadership position
- Opportunity to shape the end-user technology experience across EMEA
- Exposure to enterprise-scale Microsoft 365 and workplace technology environments
- Competitive salary and benefits package
- Hybrid working model
If you're an experienced Digital Workplace, EUC or IT Operations leader looking for your next challenge within a global enterprise environment, we'd be keen to hear from you.
Apply now for immediate consideration.
GCS is acting as an Employment Agency in relation to this vacancy.
Digital Workplace Operations Manager (VP)
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