Support Operations Lead

Added 09/11/2026

Customer Support Operations Lead We are seeking a Customer Support Operations Lead to establish and enhance support operations for a mission-critical software environment. This role will focus on implementing service management processes, configuring ticketing systems, improving incident and escalation management, and developing KPI reporting and dashboards.Key Responsibilities:Implement and optimize support workflows, ticketing systems, and shared support queues.Define incident management, escalation procedures, SLAs, and customer communication processes.Develop service catalogs, runbooks, SOPs, and knowledge base articles.Create and report on KPIs such as response times, resolution times, backlog, and SLA performance.Train support teams and drive adoption of new processes and tools.Support data integration,...

Customer Support Operations Lead

Added 31/10/2026

Customer Support Operations LeadThe opportunityKeystone is modernizing its public safety software and strengthening customer support. We need a hands-on contractor to build and embed a service management function with shared intake channels, consistent incident handling, practical tooling, and reliable reporting. You will work with Keystone leadership, support staff, subject matter experts, development partners, and the central portfolio team to implement the operating model while maintaining service continuity.ResponsibilitiesAssess current support practices; select and configure suitable ticketing tools. Capture phone and email requests in a shared queue, with clear ownership and tracking through resolution; pilot the approach and expand adoption.Create the service...

IT Support/ IT service Desk (1st Line)

Added 02/11/2026

Title : 1st line IT Support Technician (Part time role)Mon, Tues and Weds - 8am-4pm or 4pm-midnight shifts - shifts are consistent for the week and won't differ each day,Shifts are known a month in advance as rota is created for the monthOccasional ad hoc support on Thurs and Fridays, or Weekends (at x1.5)Location : Onsite, 3 days - Chiswick Business Park(closest tube station is Gunnersbury on the District Line)(Free Parking is provided)Contract rate: £27.82 /hr or 223/day Inside IR35Potential to increase to 5-day work week IT Support TechnicianFirst line/1st line IT client services and supportProvide troubleshooting to system outagesRespond...

IT Service Delivery Manager

Added 31/10/2026

IT Service Delivery ManagerIndustry: Information Technology / Public Safety SoftwarePosition OverviewWe are seeking an experienced IT Service Delivery Manager to establish, implement, and improve service delivery operations for a public safety software organization.This individual will be responsible for developing a structured IT service management (ITSM) framework that improves how customer issues and service requests are received, tracked, prioritized, escalated, and resolved. The successful candidate will take a hands-on approach to building standardized support processes, implementing service management tools, establishing performance metrics, and ensuring consistent service delivery across the organization.Working closely with company leadership, technical support teams, subject matter experts, development...

Field Service Technician

Added 20/10/2026

5+ years hands on (significant)Wiring cabinets and machines from electrical schematicsMachine startup and IO debugAble to connect to an Allen Bradley or Beckhoff PLC to troubleshootReads schematics, CAD drawings and manuals; knows LOTONice to haves: Keyence or Cognex vision, CODESYS, robotic arm install and maintenanceGCS is acting as an Employment Business in relation to this vacancy.

Field Service Technician

Added 19/10/2026

5+ years hands on (significant)Wiring cabinets and machines from electrical schematicsMachine startup and IO debugAble to connect to an Allen Bradley or Beckhoff PLC to troubleshootReads schematics, CAD drawings and manuals; knows LOTONice to haves: Keyence or Cognex vision, CODESYS, robotic arm install and maintenanceGCS is acting as an Employment Business in relation to this vacancy.

CNI Service Compliance Engineer

Added 29/09/2026

Overall purpose of the job: Reporting to the CNI Service Assurance and Orchestration Manager, the overall purpose of the role is to:Support regulatory compliance within the scope of Operational Technology (OT) and Information Technology (IT) support services providedProvide specific guidance on the operational implementation of controls to support compliance against the following:ISO 27001 - Security ManagementCyber Assessment Framework (CAF)Network Information Systems (NIS)Center for Internet Security (CIS) BenchmarksIEC 62443 Key responsibilities for this job: GovernanceDefine and maintain operational policies, standards, and procedures for compliance against OT and IT security frameworksProvide technical compliance guidance to project and engineering teams during new builds...

ServiceNow Service Mapping SME

Added 16/07/2026

Job SpecWe are looking for a ServiceNow Service Mapping specialist to support the mapping of application services within ServiceNow ITOM.The resource will work with Application Owners, Architects and Infrastructure teams to analyse application dependencies and create accurate end-to-end service maps aligned to the ServiceNow CSDM model.Key ResponsibilitiesAnalyse application architectures, infrastructure dependencies, credentials and access requirements.Design and build Service Maps for in-scope application services.Configure and modify Service Mapping patterns where required.Define and validate relationships between Business Services, Business Applications, Application Services, Technical Services and Infrastructure CIs.Work with application teams to validate service dependencies and map accuracy.Support testing and remediation of Service...

ServiceNow Service Mapping SME

Added 15/07/2026

Job SpecWe are looking for a ServiceNow Service Mapping specialist to support the mapping of application services within ServiceNow ITOM.The resource will work with Application Owners, Architects and Infrastructure teams to analyse application dependencies and create accurate end-to-end service maps aligned to the ServiceNow CSDM model.Key ResponsibilitiesAnalyse application architectures, infrastructure dependencies, credentials and access requirements.Design and build Service Maps for in-scope application services.Configure and modify Service Mapping patterns where required.Define and validate relationships between Business Services, Business Applications, Application Services, Technical Services and Infrastructure CIs.Work with application teams to validate service dependencies and map accuracy.Support testing and remediation of Service...

Azure Cloud Operations Engineer

Added 07/10/2026

Infrastructure & Cloud Operations EngineerDublin | Hybrid | Daily Rate Contract | ~6 MonthsWe're looking for an experienced Infrastructure & Cloud Operations Engineer to join a large, established organisation on an initial 6-month daily rate contract.The role sits within the IT infrastructure team and will focus on supporting, maintaining and improving a mix of on-premises and cloud infrastructure, with a strong emphasis on Microsoft Azure, Microsoft 365 and modern infrastructure operations.You'll work closely with teams across infrastructure, cloud, security, service desk and applications, as well as external technology partners, to keep critical systems secure, stable and highly available.Key ResponsibilitiesInfrastructure &...

Digital Workplace Operations Manager (VP)

Added 26/08/2026

DEX Operations Manager (VP) | Digital Workplace | EUC | Microsoft 365Location: London City (Hybrid - 3 days onsite) Salary: £90,000 - £100,000 + Benefits Type: PermanentA leading international financial services organisation is seeking a DEX Operations Manager (VP) to lead end-user support operations across EMEA.This is a senior leadership role responsible for driving exceptional digital employee experiences across a complex, multinational environment. You will oversee Desktop Support, TechBar Services and Microsoft 365 operational ownership while leading service excellence, continuous improvement initiatives and regional operational strategy.Key ResponsibilitiesLead Desktop Support and End User Computing operations across EMEAManage and develop regional support...

Broadcast Operations Engineer - Master Control

Added 24/08/2026

Broadcast Operations Engineer - Master ControlLocation: Centennial, ColoradoRole SummaryWe are seeking an experienced Broadcast Operations Engineer - Master Control to support the technical execution and quality of live sports programming. This role is responsible for monitoring and controlling broadcast feeds, executing commercial and sponsorship elements, maintaining transmission quality, managing real-time schedule changes, and resolving operational issues to ensure seamless on-air delivery.The ideal candidate has hands-on experience in master control, transmission, or live media operations and thrives in a fast-paced, highly time-sensitive environment. This position requires strong technical judgment, attention to detail, and the ability to respond quickly and accurately to...

Satellite Operations Engineer

Added 14/08/2026

Spacecraft Operations EngineerGlasgow (Onsite with Hybrid Flexibility) | Visa Sponsorship available for experienced candidatesAre you an experienced Satellite Operations Engineer with a background in Earth Observation missions? We're looking for a Spacecraft Operations Engineer to join a growing space team supporting the operation, commissioning and delivery of satellite missions.This is an opportunity to work directly with live spacecraft, from launch and commissioning through to routine mission operations, with responsibility for spacecraft monitoring, in-orbit testing, anomaly resolution and mission performance.What you'll be doing:Lead satellite commissioning from launch through to nominal operations.Plan and execute in-orbit testing and validation activities.Command, monitor and maintain...

Marketing Operations Manager

Added 30/07/2026

Global Campaign Project ManagerLocation: 100% RemoteContract: 12+ MonthsOverviewWe are seeking a Global Campaign Project Manager to support a leading global payments organization. This role is responsible for project planning, governance, dependency management, resource coordination, and operational oversight across SMB Marketing initiatives.This is not a campaign strategy or activation role. The focus is on ensuring projects are planned, tracked, resourced, and delivered successfully across multiple teams.Required Qualifications5+ years of Project Management experience supporting marketing, digital, or cross-functional business initiativesMust have FinTech, Payments, Banking, or Financial Services industry experienceProven experience managing large-scale, cross-functional projects with multiple stakeholdersStrong background in project planning, timeline...

Transport Operations Engineer

Added 30/07/2026

Job DescriptionSeeking a Network Technician / Fiber Engineer to support and maintain fiber optic and telecommunications network infrastructure. This is a hands-on role involving network troubleshooting, fiber testing, equipment installation, maintenance, and service restoration activities across transport and IP network environments.Key ResponsibilitiesTroubleshoot and maintain fiber optic and telecom network equipment.Perform network testing, installation, provisioning, and maintenance activities.Support fiber transport, Ethernet, SONET, and IP network technologies.Assist with network restoration and outage response.Perform preventive maintenance on network and critical infrastructure equipment.Maintain inventory, tools, test equipment, and related documentation.Update maintenance records, work logs, and trouble tickets.Preferred BackgroundNetwork TechnicianTelecommunications TechnicianTelecom TechnicianFiber Optic TechnicianFiber EngineerOptical...