Key ResponsibilitiesMonitor on-air programming and support day-to-day Master Control Operations.Perform quality control of programming, commercials, marketing content, audio,... Read more
Key Responsibilities
Monitor on-air programming and support day-to-day Master Control Operations.Perform quality control of programming, commercials, marketing content, audio, video, captions, and picture quality.Maintain and modify on-air playlists and execute program, commercial, and promotional changes.Support live events, commercial rehearsals, contingency workflows, and event preparation.Monitor and maintain 150+ channel streams, identifying inconsistencies or potential issues.Ensure all programming and media assets are properly prepared and ready for on-air playout.Manage commercial breaks and ensure accurate commercial integration during live and taped programming.Quickly identify, troubleshoot, and respond to on-air discrepancies.Collaborate with Operations Supervisors and other Master Control Operators to recover from transmission or programming issues.Communicate clearly with production teams and execute requested changes to automation playlists.Work with broadcast automation platforms such as SNELL Morpheus and Amagi.Follow established Network Operations Center procedures, company policies, and operational standards.Required Qualifications
High School Diploma with relevant certification, Associate's Degree in Media/Communications, or equivalent professional experience.Experience or knowledge in broadcast operations, television production, digital media, post-production, or production control.Understanding of technical requirements associated with news, sports, entertainment, or television production.Strong attention to detail and ability to identify inconsistencies or potential on-air issues.Ability to make quick decisions and remain composed in a high-pressure environment.Strong multitasking and prioritization skills.Excellent verbal and written communication skills.Ability to work effectively in a collaborative team environment.Ability and willingness to work 24/7 schedules, including overnight shifts, weekends, and holidays.Must be willing to work fully onsite in Centennial, CO.Must have unrestricted authorization to work in the United States.Must be at least 18 years old.
GCS is acting as an Employment Business in relation to this vacancy.
Read lessColorado Springs, Colorado, United States of AmericaContract
DEX Operations Manager (VP) | Digital Workplace | EUC | Microsoft 365Location: London City (Hybrid - 3 days... Read more
Location: London City (Hybrid - 3 days onsite)
Salary: £90,000 - £100,000 + Benefits
Type: Permanent
A leading international financial services organisation is seeking a DEX Operations Manager (VP) to lead end-user support operations across EMEA.
This is a senior leadership role responsible for driving exceptional digital employee experiences across a complex, multinational environment. You will oversee Desktop Support, TechBar Services and Microsoft 365 operational ownership while leading service excellence, continuous improvement initiatives and regional operational strategy.
Key ResponsibilitiesLead Desktop Support and End User Computing operations across EMEAManage and develop regional support teams and team leadsOwn service delivery, operational performance, SLAs and KPIsAct as senior escalation point for major incidents and service issuesDrive service improvement initiatives using operational data and user feedbackOversee Microsoft 365 end-user services including Teams, Outlook, SharePoint and OneDrivePartner with infrastructure, engineering and security teams to maintain service stability and adoptionChampion ITSM best practice across Incident, Problem, Change and Knowledge ManagementUtilise ServiceNow and operational reporting to drive measurable improvementsBuild strong relationships with senior stakeholders across the businessEssential ExperienceExperience leading End User Computing, Desktop Support, Digital Workplace or IT Service Operations functionsProven management of multi-site, regional or international support teamsStrong understanding of IT Service Management principles and frameworksExperience with Microsoft 365 operational ownership and service deliveryStrong ServiceNow experienceTrack record of driving service improvement and operational transformation initiativesExperience managing major incidents and executive-level escalationsExcellent stakeholder management and communication skillsDesirable ExperienceFinancial Services or Banking sector experienceITIL certificationAgile or Scrum certificationKnowledge-Centred Service (KCS)Digital Employee Experience (DEX) tooling and analytics platformsWhat's on OfferSenior VP-level leadership positionOpportunity to shape the end-user technology experience across EMEAExposure to enterprise-scale Microsoft 365 and workplace technology environmentsCompetitive salary and benefits packageHybrid working modelIf you're an experienced Digital Workplace, EUC or IT Operations leader looking for your next challenge within a global enterprise environment, we'd be keen to hear from you.
Apply now for immediate consideration.
GCS is acting as an Employment Agency in relation to this vacancy.
Read lessLondon, England, United KingdomPermanent
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