Senior Business Analyst


An exciting opportunity has arisen for a Senior Business Analyst (D365 CE) to join a market-leading organisation. In this pivotal role, you'll work on impactful CRM projects in a flexible, hybrid work environment. Occasional travel to client sites across Europe may be required.

Key Responsibilities

  • Collaborate with stakeholders to understand business requirements and address challenges.
  • Translate business needs into detailed documentation, including user stories and process flows.
  • Conduct gap analyses to assess current processes and recommend solutions.
  • Configure and customise Dynamics 365 CE applications as necessary.
  • Facilitate workshops and meetings to advise on D365 CE solutions.

Skills & Experience

Required:

  • Proven experience with end-to-end D365 CRM projects.
  • Strong knowledge of Dynamics 365 CRM core modules; experience with Field Service is a plus.
  • Expertise in business process analysis, requirements gathering, and solution design.
  • Familiarity with reporting tools such as Power BI and SQL.

Benefits

  • Competitive starting salary of up to £70,000 (dependent on experience).
  • Flexible hybrid working model.
  • Life assurance, enhanced pension contributions, and more.

Ready to Make an Impact?
If you have a proven track record in D365 CE and are ready to drive business transformation, apply now!

GCS is acting as an Employment Agency in relation to this vacancy.

£60,000.00 - £70,000.00
Per annum
GBP60000 - GBP70000 per annum

Greater London

Permanent

Added 06/06/2025
Reference: DCE030842_1749206836

Senior Business Analyst (D365)

Greater London
Permanent

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