Scrum Master
Location: Philadelphia, PA (4 days onsite)
Contract: Long-term opportunity
Project: ION - Network Data Platform Modernisation
About the Role
We are seeking an experienced Scrum Master / Agile Practitioner to support enterprise Agile delivery teams working on Project ION, a strategic initiative focused on transforming network data platforms and digital infrastructure capabilities.
This role sits within a highly collaborative engineering environment, partnering with Product Owners, Engineering Leaders, Architects, and cross-functional teams to enable successful delivery of complex technology initiatives.
The ideal candidate is not just a Scrum facilitator - we are looking for an Agile leader who can coach teams, improve delivery practices, remove obstacles, influence stakeholders, and drive continuous improvement.
About the Team & Project
The team is responsible for modernising how network data is represented, managed, and leveraged across the organisation.
Key initiatives include:
- Modernising digital representation of network infrastructure
- Supporting current HFC (Hybrid Fiber Coaxial) capabilities and future Fiber network evolution
- Rebuilding platforms using modern data architecture principles
- Improving data governance, ownership, transparency, and quality
- Developing future capabilities such as graph-based network representation and enhanced system integration
This is an opportunity to support a major enterprise technology transformation initiative.
Responsibilities
- Facilitate Agile ceremonies including:
- Sprint Planning
- Daily Stand-ups
- Sprint Reviews
- Retrospectives
- Backlog Refinement
- Scrum of Scrums
- PI Planning / ART ceremonies
- Coach teams on Agile principles, Scrum practices, and continuous improvement
- Partner with Product Owners on backlog prioritisation, refinement, and delivery planning
- Identify and remove blockers impacting delivery
- Manage risks, dependencies, and delivery challenges across teams
- Support SAFe Agile practices within an enterprise environment
- Track and communicate Agile delivery metrics (velocity, burndown, team performance)
- Drive improvements in team maturity, collaboration, and delivery effectiveness
- Collaborate closely with Engineering Managers, RTEs, Product Owners, and stakeholders
Required Skills & Experience
- 5+ years' experience as a Scrum Master / Agile Practitioner
- Strong understanding of Agile Scrum and SAFe framework
- Experience supporting enterprise-scale delivery teams
- Proven ability to coach teams and improve Agile maturity
- Experience working with engineering, product, and cross-functional teams
- Strong stakeholder management and communication skills
- Experience managing:
- Dependencies
- Risks
- Blockers
- Delivery reporting
Tools (Hands-on Experience Required)
- Jira
- Confluence
- Azure DevOps
Preferred Experience
- SAFe Scrum Master certification
- Certified Scrum Master (CSM)
- Experience supporting large-scale transformation initiatives
- Background in telecommunications, networking, or infrastructure
- Experience working with complex data platforms or engineering environments
What Makes a Strong Candidate?
A strong candidate can effectively support Scrum teams and Agile practices.
An excellent candidate will:
- Coach teams beyond ceremonies and improve ways of working
- Build strong relationships across engineering and product teams
- Influence stakeholders and challenge constructively
- Identify delivery risks early and drive resolution
- Improve accountability and delivery outcomes
- Operate comfortably in a complex enterprise environment
Interview Focus Areas
Candidates should be prepared to discuss:
- How they improved the performance or maturity of a Scrum team
- Handling teams that attend ceremonies but don't truly follow Agile
- Experience with SAFe, PI Planning, ART, and cross-team dependencies
- Resolving difficult blockers, conflicts, or delivery challenges
Interview Process
- Round 1: Hiring Manager + Lead
- Round 2: Leadership
Start Date: ASAP
Work Arrangement: 4 days onsite - Philadelphia
GCS is acting as an Employment Business in relation to this vacancy.
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