London | Financial Services | Hybrid WorkingWe're looking for an experienced Senior EUC Engineer to join a growing... Read more
London | Financial Services | Hybrid Working
We're looking for an experienced Senior EUC Engineer to join a growing Digital Employee Experience team within a global financial services organisation.
This is an excellent opportunity for a Desktop, EUC or Endpoint Engineer who enjoys solving complex technical challenges and wants to work in an environment where engineering, automation and service improvement are valued just as highly as operational support.
Rather than simply resolving tickets and moving on, you'll be encouraged to investigate root causes, work closely with other technology teams and help deliver long-term improvements that enhance the end-user experience across the organisation.
The Role
You'll play a key role in supporting and improving the firm's end-user computing environment, working across desktop engineering, endpoint management, virtual desktop technologies and workplace support services.
Responsibilities will include:
Providing hands-on EUC, Desktop and TechBar supportTroubleshooting complex Windows, hardware and software issuesSupporting enterprise endpoint management technologies, including SCCM and modern management platformsManaging device builds, imaging, deployments and endpoint configurationSupporting Citrix and virtual desktop environmentsInvestigating recurring incidents and identifying root causesWorking with infrastructure and engineering teams to deliver permanent solutionsDriving continuous service improvement initiativesIdentifying opportunities for automation and process optimisationMaintaining high levels of customer satisfaction within a fast-paced enterprise environmentSharing technical expertise and supporting the development of colleagues across the teamSkills & ExperienceWe're keen to speak with candidates who have experience across several of the following areas:
Desktop Engineering or EUC SupportWindows 10 / Windows 11SCCM / MECMMicrosoft IntuneEndpoint ManagementCitrix Virtual Apps & DesktopsVDI TechnologiesServiceNowSoftware Deployment & PackagingDevice Imaging & Build ManagementIncident & Problem ManagementPowerShellRoot Cause AnalysisAutomation & Continuous ImprovementExperience within a large enterprise or financial services environment would be advantageous but is not essential.
What We're Looking ForWe're interested in engineers who are naturally curious and enjoy understanding how things work.
People who ask:
Why did this happen?How can we prevent it happening again?Can this be automated?How can we improve the employee experience?You'll take ownership of technical issues, enjoy collaborating with others and be motivated by delivering long-term improvements rather than short-term fixes.
GCS is acting as an Employment Business in relation to this vacancy.
Read lessLondon, England, United KingdomContract
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