Customer Journey Manager (Outside ir35 project)

Added 11/08/2026

Customer Journey & Customer Experience Manager (outside ir35)My Utilities/Energy client is looking for a Customer Journey/ Customer Experience Manager to help improve and transform the customer experience across a customer migration project. Key responsibilitiesMap and analyse end-to-end customer journeys and business processesIdentify customer pain points, inefficiencies and opportunities for improvementCreate journey maps, service blueprints and process maps using tools such as Miro, Visio or BPMNTranslate customer needs into practical process and service improvementsFacilitate workshops with stakeholders to understand current and future-state journeysHelp deliver initiatives that improve customer experience, customer journey, efficiency and operational performanceTrack and communicate the impact of journey...

Customer Support Operations Lead

Added 31/10/2026

Customer Support Operations LeadThe opportunityKeystone is modernizing its public safety software and strengthening customer support. We need a hands-on contractor to build and embed a service management function with shared intake channels, consistent incident handling, practical tooling, and reliable reporting. You will work with Keystone leadership, support staff, subject matter experts, development partners, and the central portfolio team to implement the operating model while maintaining service continuity.ResponsibilitiesAssess current support practices; select and configure suitable ticketing tools. Capture phone and email requests in a shared queue, with clear ownership and tracking through resolution; pilot the approach and expand adoption.Create the service...

Head of Customer Retention & Engagement

Added 05/08/2026

Shape the Future of Customer Engagement Through Data, Technology & AutomationWe are partnering with an innovative, high-growth consumer business seeking a Head of Customer Retention & Engagement to lead the strategy, technology, and execution behind customer lifecycle marketing, CRM, loyalty, and retention initiatives.This is a highly visible leadership role for a commercially focused customer engagement expert who thrives at the intersection of customer data, marketing technology, automation, analytics, and customer experience. You will own the end-to-end customer engagement ecosystem, leveraging data-driven insights and modern MarTech platforms to deliver highly personalised experiences that drive retention, customer lifetime value, and advocacy.The OpportunityAs...

IT Delivery Manager/ Project Manager (Junior)

Added 10/08/2026

Role OverviewWe are looking for an experienced Delivery / Project Manager to support a complex IT/data programme. The role will focus on removing delivery blockers, coordinating business and supplier teams, driving accountability, and ensuring projects progress effectively in a resource-constrained and sometimes ambiguous environment.Key ResponsibilitiesProactively identify and remove blockers relating to data, ownership, decisions and business inputs.Work with internal business teams to prioritise requirements and capture business knowledge.Facilitate workshops and help establish clear, repeatable processes.Manage and coordinate third-party suppliers, ensuring agreed milestones, quality and deliverables are achieved.Maintain an integrated view of the delivery plan, dependencies, risks, issues and finances, using...

Project Manager - Finance Transformation

Added 06/11/2026

Senior Project Manager - Finance TransformationLocation: London (Hybrid - 2-3 days per week in the office)Contract: 12 months initially, with potential an extension The OpportunityWe are seeking an experienced Senior Project Manager / Transformation Lead to provide senior delivery leadership within a major global payroll transformation programme for a leading international organisation.The programme involves consolidating payroll operations across 35 countries into a single global cloud-based payroll solution, alongside transitioning locally managed payroll support into a centralised Shared Services model.With the first wave of countries entering parallel run, the organisation is looking for an experienced individual to work closely with senior...

Finance Transformation Project Manager (Payroll Transformation)

Added 06/11/2026

The successful candidate will take end-to-end ownership of delivery, including scope, budget, schedule, governance, risk management, stakeholder engagement and business outcomes. They will work across a globally dispersed finance function, partnering with Finance, Digital Technology, Shared Services and external implementation partners. Key Focus AreasLead enterprise finance systems projects through the full lifecycle.Manage solution design, configuration, integrations, data migration, testing, cutover and hypercare.Drive governance, reporting, budgeting and risk management.Influence senior stakeholders including CFOs, Finance Directors and technology leaders.Manage third-party implementation partners and systems integrators.Lead globally distributed project teams across multiple regions.Support change management, user adoption and operational readiness.Contribute to wider PMO...

Utility Development Manager

Added 03/11/2026

Position Title: Utility & Energy Due Diligence Program ManagerLocation: Remote (Travel as Needed)OverviewAmazon Worldwide Operations is expanding its logistics network through the development of new fulfillment centers, sort centers, and delivery stations across multiple markets. The Global Energy Transition team is responsible for ensuring each site has the utility infrastructure and power required to support successful launch and operation.We are seeking a Utility & Energy Due Diligence Program Manager to support a large portfolio of concurrent site developments. This role will focus on utility due diligence, power delivery planning, easement analysis, and utility coordination. The ideal candidate is highly analytical,...

Network Project Manager - Contract

Added 03/11/2026

We're looking for an experienced Network Project Manager with a strong background delivering network infrastructure and transformation programmes within Banking or Financial Services.Sheffield or Birmingham (3 Days Onsite) 📅 Initial 6-Month Contract | Extension Likely Essential Skills8+ years' Project Management experienceBanking / Financial Services experienceNetwork Infrastructure & Network Transformation projectsSD-WAN deploymentsFirewall refreshes & migrationsCisco Routing & Switching environmentsWAN/LAN & Data Centre network projectsAgile & Waterfall delivery methodologiesStrong stakeholder management across technical and business teamsExperience managing RAID, governance, budgets, risks, and third-party vendorsDesirablePRINCE2, PMP, AgilePMPalo Alto, Fortinet, Cisco Firepower, Check PointInfrastructure modernisation and cloud connectivity programmesThis is a fantastic opportunity to...

Senior Project Manager - Adhoc

Added 02/11/2026

Senior Project Manager - Digital & Systems IntegrationLocation: Doncaster, South YorkshireWorking pattern: 2 days per week, ad hocContract Duration: 3 monthsThe opportunityWe are seeking an experienced Senior Project Manager to support a leading UK housing organisation on a flexible, part-time basis.This role is suited to a hands-on Project Manager with varied experience delivering digital and technology projects, particularly those involving system integration, data integration and data transfers into Power BI.You will work with business and technical stakeholders to coordinate project activities, manage delivery timelines and ensure successful implementation of digital solutions.Key responsibilitiesLead and manage a variety of digital and technology...

IT Service Delivery Manager

Added 31/10/2026

IT Service Delivery ManagerIndustry: Information Technology / Public Safety SoftwarePosition OverviewWe are seeking an experienced IT Service Delivery Manager to establish, implement, and improve service delivery operations for a public safety software organization.This individual will be responsible for developing a structured IT service management (ITSM) framework that improves how customer issues and service requests are received, tracked, prioritized, escalated, and resolved. The successful candidate will take a hands-on approach to building standardized support processes, implementing service management tools, establishing performance metrics, and ensuring consistent service delivery across the organization.Working closely with company leadership, technical support teams, subject matter experts, development...

Utility Development Manager

Added 26/10/2026

Position Title: Utility & Energy Due Diligence Program ManagerLocation: Remote (Travel as Needed)OverviewAmazon Worldwide Operations is expanding its logistics network through the development of new fulfillment centers, sort centers, and delivery stations across multiple markets. The Global Energy Transition team is responsible for ensuring each site has the utility infrastructure and power required to support successful launch and operation.We are seeking a Utility & Energy Due Diligence Program Manager to support a large portfolio of concurrent site developments. This role will focus on utility due diligence, power delivery planning, easement analysis, and utility coordination. The ideal candidate is highly analytical,...

QA Manager (Counterparty Credit Risk)

Added 23/10/2026

QA Manager (Counterparty Credit Risk) - Banking - ContractRole - QA Manager (Counterparty Credit Risk)Rate - £800 per day (Inside IR35)Duration - 6 months with very likely extensionLocation - Liverpool street, London - Hybrid, 50% of the time in the officeSpec -London | Hybrid Working | Financial ServicesAn exciting opportunity has arisen for an experienced Test Manager to join a major financial services organisation and lead testing activities across a range of Counterparty Credit Risk (CCR) initiatives.This role will be responsible for defining and implementing the overall testing strategy, ensuring alignment with enterprise QA standards and governance frameworks, while driving...

Senior Business Analyst / Project Manager

Added 23/10/2026

We're looking for an experienced Senior Business Analyst / Project Manager to support the delivery of business-critical transformation initiatives across customer-facing platforms, digital products, and operational systems. London (Hybrid) | Contract12 months contract Key Skills:Business Analysis & Requirements GatheringStakeholder Management & Business PartneringProcess Mapping (BPMN), Gap & Impact AnalysisSystem/Solution DesignAPIs, Integrations & Data FlowsAgile Delivery & Product OwnershipVendor ManagementUAT, Go-Live & Change DeliveryDesirable:Booking, Ticketing, Reservations, Visitor ManagementSalesforce, ServiceNow, SAPPayments, PCI, eCommerceMedia, Entertainment, Leisure, Travel, or Customer Experience environmentsIdeal for a commercially focused BA who can bridge business and technology and drive successful delivery from discovery through to implementation. GCS is...

IT Business Project Manager (Entertainment/ Media Preferred)

Added 23/10/2026

As Senior Business Analyst and Project Manager for GXT, they will play an important role in the success of the teams. They will be an expert in the business process as well as the systems and technology, spearheading technical analysis and functional analysis for complex global technology solutions. This position should lead and be fully accountable for small projects and key project deliverables, using strong technical and analytical skills to ensure solid design and test, and structured project management approach to ensure a smooth implementation. Excellent engagement skills are mandatory for leading and advising other project team members, and building...

IT Project Manager - Agile Delivery & Stakeholder Management

Added 22/10/2026

IT Project Manager - Agile Delivery & Stakeholder ManagementStrong project management is about more than tracking deadlines. It's about anticipating challenges, aligning teams, managing dependencies, and making sure everyone understands what needs to happen next.We're seeking an experienced IT Project Manager with IAM or security project experience who can manage competing priorities, facilitate collaboration, and communicate project status effectively to stakeholders and executive leadership.What you'll be responsible for:Managing multiple project plans and coordinating parallel workstreams.Sequencing tasks and tracking milestones, dependencies, and critical paths.Facilitating collaboration among business, IT, security, and compliance teams.Identifying risks and developing mitigation and contingency plans.Leading project meetings...