Customer Journey & Customer Experience Manager (outside ir35)

Customer Engagement Manager

Added 03/06/2026

About the roleBuild powerful client partnerships. Shape long‑term talent strategies. Grow a portfolio you can truly own. This is not a typical client‑services role. As a Customer Engagement Manager, you'll become the strategic link between major corporate clients and our full suite of talent solutions, consultancy services, and GCS project delivery offerings. You'll nurture high‑value relationships, uncover new opportunities, and help clients solve their most pressing workforce challenges.There's also huge scope to bring in new accounts, fully own them, and grow them into long‑term revenue engines. What You'll Be DoingAs a Customer Engagement Manager, you'll be the strategic link between...

Head of Customer Retention & Engagement

Added 05/08/2026

Shape the Future of Customer Engagement Through Data, Technology & AutomationWe are partnering with an innovative, high-growth consumer business seeking a Head of Customer Retention & Engagement to lead the strategy, technology, and execution behind customer lifecycle marketing, CRM, loyalty, and retention initiatives.This is a highly visible leadership role for a commercially focused customer engagement expert who thrives at the intersection of customer data, marketing technology, automation, analytics, and customer experience. You will own the end-to-end customer engagement ecosystem, leveraging data-driven insights and modern MarTech platforms to deliver highly personalised experiences that drive retention, customer lifetime value, and advocacy.The OpportunityAs...

Test Manager- salesforce, outside IR35

Added 18/07/2026

Test Manager - Salesforce Loyalty Management Contract | HybridExperienced Test Manager required to lead testing activity across a complex Salesforce programme.Key Requirements:Strong Test Management experienceStrong UAT coordination across multiple teams and stakeholdersDeep understanding of Behaviour Driven Development (BDD), including feature files, example mapping, living documentation and executable specificationsExperience delivering testing on Salesforce platformsSalesforce Loyalty Management experience essentialTest automation background (hands-on or leadership) using Playwright, Selenium, TypeScript, Java or PythonStrong understanding of REST APIs and test data managementExcellent communication skills with the confidence to engage business and technical teams alikeThis is an excellent opportunity to take ownership of testing, quality assurance...

Automation Test Manager- javascript, BDD- OUTSIDE IR35

Added 02/07/2026

Automation Test ManagerHybrid | London | Outside IR35We're looking for an experienced Automation Test Manager to lead quality across a large-scale programme spanning 6 Agile teams.You'll own the test strategy, define BDD test cases with Engineering and QA teams, lead bug triage, coordinate cross-team testing activities, and provide release recommendations to stakeholders.Key Skills:Test Strategy & Quality LeadershipBDD / CucumberPlaywright, Cypress, WebdriverIOJavaScript / TypeScriptCI/CD & Test AutomationStakeholder & Client ManagementDefect Management & Release GovernanceThis is an excellent opportunity to shape quality across a complex transformation programme and work closely with senior stakeholders in a highly visible role.Please send across an updated...

Business Analyst - Outside ir35 Contract Role

Added 07/08/2026

Business Analyst (Power BI & Reporting) - Outside IR35 (Energy/Utilities Industry experience needed) Start Date: ASAP Working Pattern: Hybrid - 2 days per week on-site in the Surrey AreaThe OpportunityMy client who are well known in the Energy Industry are looking for an experienced Business Analyst to join on an initial 3 month contract.You will work closely with stakeholders to understand business needs and convert them into well-defined requirements for dashboards and reports.Key ResponsibilitiesGather, analyse and document reporting requirements from business stakeholders.Translate a high volume of reporting requests into clear, structured requirements for developers.Work closely with business users to understand...

Business Transformation Consultant (Outside ir35)

Added 05/08/2026

My client who are well known within the utilities industry are looking for a Business Transformation/Customer Journey Consultant to join their team on an initial 6 month contract role (outside ir35)The ideal candidate would have experience in:Customer journey mappingBusiness process mappingCustomer experience and service designBusiness transformation and operating model designFacilitating workshops with senior stakeholdersGap analysis and prioritisationChange management and implementation planningExperience working in the utility experienceThis role will require you to be on site 2 days a week in their Surrey officePlease feel free to apply directly or email me on [email protected] is acting as an Employment Business in relation...

Business Transformation Consultant (Outside ir35)

Added 05/08/2026

My client who are well known within the utilities industry are looking for a Business Transformation/Customer Journey Consultant to join their team on an initial 6 month contract role (outside ir35)The ideal candidate would have experience in:Customer journey mapping Business process mappingCustomer experience and service designBusiness transformation and operating model design Facilitating workshops with senior stakeholders Gap analysis and prioritisation Change management and implementation planning Experience working in the utility experience This role will require you to be on site 2 days a week in their Surrey office Please feel free to apply directly or email me on [email protected] GCS...

Technical PMO (Outside IR35 Contract)

Added 16/07/2026

Technical PMO (Outside IR35 Contract)Location: Remote (UK) Contract: 3 Months (Outside IR35) Start: ASAPWe're looking for an experienced Technical PMO to work closely with my client's CTO, acting as a trusted right-hand person to help drive technology initiatives, improve visibility across the IT function, and ensure key projects are delivered successfully.This is a hands-on role where you'll be responsible for coordinating multiple workstreams, engaging with stakeholders across the business, and providing the CTO with confidence that priorities are being effectively managed.ResponsibilitiesAct as the primary support to the CTO, providing oversight across technology programmes and initiatives.Attend leadership meetings, capture actions, and...

Technical PMO (Outside IR35 Contract)

Added 15/07/2026

Technical PMO (Outside IR35 Contract)Location: Remote (UK) Contract: 3 Months (Outside IR35) Start: ASAPWe're looking for an experienced Technical PMO to work closely with my client's CTO, acting as a trusted right-hand person to help drive technology initiatives, improve visibility across the IT function, and ensure key projects are delivered successfully.This is a hands-on role where you'll be responsible for coordinating multiple workstreams, engaging with stakeholders across the business, and providing the CTO with confidence that priorities are being effectively managed.ResponsibilitiesAct as the primary support to the CTO, providing oversight across technology programmes and initiatives.Attend leadership meetings, capture actions, and...

Cyber Security Engineer (OUTSIDE IR35)

Added 14/07/2026

Cyber Security Engineer - Microsoft 365 & Azure6-Month Contract | Outside IR35 | £350-400 per day | Remote (UK) | 1-2 Days per Month On-Site (South West London)A leading public sector organisation is looking for a Cyber Security Engineer to support a major cyber security improvement programme.Working alongside the Cyber Security, Infrastructure and Platform teams, you'll help deliver a range of security enhancements across Microsoft 365, Azure and AWS, strengthening the organisation's overall security posture while improving identity, endpoint, cloud and data protection capabilities.This is a fantastic opportunity for someone who enjoys hands-on engineering and wants to be involved in...

2nd Line Engineer- Hybrid (Outside IR35)

Added 20/04/2026

Essential RequirementsReliability and infrastructure services. Focus on patching of vulnerabilities with our digital Windows and WMWare environment within our data centers and Cloud environments. Service Scope and DeliverablesSystem and application patching on the following technologies:Citrix.Hardware.VMWare.Windows Server.M365.Core data centre services such as AD, Group Policy, DNS, VPN, AV, MFA, WSUS, SCCM, monitoring tools etc.SAN storage and backup.Multi Factor Authentication.MS AzureVulnerability assessment and patch identification.Patch prioritisation and risk scoringPatching using technologies WSUS and Tanium.Testing and deploying patching to ensure they do not impact productionConfirmation and validation of successful patch deploymentCreation and input into RFC process as part of ITSMGCS is acting as...

IT Delivery Manager/ Project Manager (Junior)

Added 10/08/2026

Role OverviewWe are looking for an experienced Delivery / Project Manager to support a complex IT/data programme. The role will focus on removing delivery blockers, coordinating business and supplier teams, driving accountability, and ensuring projects progress effectively in a resource-constrained and sometimes ambiguous environment.Key ResponsibilitiesProactively identify and remove blockers relating to data, ownership, decisions and business inputs.Work with internal business teams to prioritise requirements and capture business knowledge.Facilitate workshops and help establish clear, repeatable processes.Manage and coordinate third-party suppliers, ensuring agreed milestones, quality and deliverables are achieved.Maintain an integrated view of the delivery plan, dependencies, risks, issues and finances, using...

Project Manager - (Manchester/ Preston)

Added 07/08/2026

Key Responsibilities: Internal Blocker Removal & Delivery Enablement (Core Focus)Actively identify and remove internal blockers impacting delivery:data availability and qualityownership ambiguitybusiness decisions not being madeWork proactively with constrained business teams to:prioritise inputs required for deliveryextract knowledge efficientlyreduce reliance on informal / tacit processesEnsure that internal dependencies do not delay project progress Business Engagement & Knowledge CaptureEngage internal SP ENW teams to:Capture business priorities and communicateFacilitate structured workshop sessionsSupport business teams in transitioning to repeatable processes Supplier Accountability (Partnership Model)Work alongside the supplier to:ensure clarity on inputs, outputs and expectationsmaintain alignment on delivery prioritiesHold the supplier accountable for:agreed milestonesquality and usability...

Senior IT Project Manager - Business Technology Transformation

Added 06/08/2026

We are looking for an experienced Senior IT Project Manager to deliver business-led technology projects, including system implementations, upgrades, process improvements, data, and BI initiatives.Location: Doncaster (Hybrid - 2-3 days onsite per week)Duration : 6 months (insinde IR 35)Key Requirements:Proven experience delivering end-to-end business technology projects from business case through to benefits realisation.Strong background managing internal, business-facing projects with direct stakeholder engagement.Experience delivering system implementations, upgrades, data migration, process improvement, and BI solutions.Strong supplier, risk, budget, governance, and delivery management skills.Ability to engage effectively with business stakeholders, internal teams, and third-party suppliers.Experience working in housebuilding, manufacturing, logistics, or similar commercial...

Project Manager

Added 05/08/2026

Project Manager (Inside IR35 Contract)Housing Domain Experience MandatoryAbout the RoleWe are seeking an experienced Project Manager to join a leading UK organisation on an Inside IR35 contract. This is an excellent opportunity for a delivery-focused professional who can lead complex projects, manage diverse stakeholders, and drive successful outcomes across multiple workstreams.Key ResponsibilitiesLead the end-to-end delivery of projects, ensuring objectives are met on time and within budget.Manage project scope, risks, dependencies, timelines, and governance.Engage and influence stakeholders at all levels across the business.Coordinate cross-functional teams to deliver business and technology initiatives.Provide regular project status updates and reporting to senior stakeholders.Drive collaboration...