L3 IT Support Engineer

White, Georgia, United States of America Contract IT Audit & Risk

Reference: 11990_1792420998

Job Title: L3 IT Support Engineer
Contract: 12+ Months Contract (Extension Potential)
Schedule: Must be flexible to work day shifts, front-half nights, or back-half nights

Job Description:

We are loking for L3 IT Support Engineer to support critical infrastructure and hardware operations across multiple Operations facilities. This is a hands-on technical role working in a live, mission-critical environment, supporting hardware deployments, troubleshooting connectivity issues, executing technical procedures, and maintaining operational excellence across site infrastructure.

As part of a staff augmentation program, technicians will work alongside Amazon's existing site teams to provide onsite technical support during peak operational periods.

Key Responsibilities

  • Build, image, configure, and deploy hardware equipment across facilities.
  • Provide support for devices, peripherals, and connectivity-related issues.
  • Perform Layer 1 and Layer 2 troubleshooting, including cabling, patching, and port diagnostics.
  • Install and support fiber cabling, structured cabling, and rack-and-stack activities.
  • Execute change management tasks and routine technical procedures following documented SOPs.
  • Respond to technical incidents and emergent events within a live operational environment.
  • Escalate issues appropriately when problems fall outside documented procedures.
  • Manage and update tickets through enterprise ticketing systems.
  • Support new team members and contribute to continuous improvement initiatives.

Required Qualifications

  • Minimum 1 year of hands-on technical experience in a data center, critical facility, field service, infrastructure, or live-site environment.
  • Experience building, imaging, and deploying hardware at scale.
  • Strong understanding of computer hardware and peripheral devices.
  • Knowledge of Layer 1 and Layer 2 networking concepts.
  • Experience with structured cabling, patch panels, and fiber optics.
  • Working knowledge of Windows 11.
  • Comfortable working within Linux command-line environments.
  • Ability to follow documented processes and standard operating procedures.
  • Strong troubleshooting and problem-solving skills.

Preferred Qualifications

  • Experience working in data centers or mission-critical facilities.
  • CompTIA A+ certification or equivalent practical experience.
  • Experience using ServiceNow or other ticketing platforms.
  • Familiarity with rack-and-stack deployments.
  • Previous experience supporting large-scale enterprise environments.

Shift Patterns

Candidates must be open to working any of the following schedules based on site allocation:

  • Sunday to Wednesday | 2:30 PM - 12:00 AM
  • Thursday to Sunday | 2:30 PM - 12:00 AM
  • Monday to Friday | 9:00 AM - 5:00 PM

GCS is acting as an Employment Business in relation to this vacancy.

COMPETITIVE SALARY

White, Georgia, United States of America Contract IT Audit & Risk

Added 21/10/2026
Reference: 11990_1792420998

L3 IT Support Engineer

White, Georgia, United States of America Contract IT Audit & Risk

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