2nd Line EUC Support Engineer - Contract

Reference: RP/EUC2nd_1792599627

Role - 2nd Line EUC Support Engineer

Duration - 6 months with very likely extension

Location - Billinham, onsite 5 days a week

About the Role

We are seeking an experienced EUC Support Engineer to join a major end-user computing transformation programme. You will play a key role in supporting device migrations, application readiness activities, endpoint refresh initiatives, and user onboarding across a complex enterprise environment.

Working as part of a wider deployment and migration team, you will provide Level 2 support to end users, ensuring a smooth transition to new devices, applications, and workplace technologies while maintaining a high standard of customer service.

Key Responsibilities

  • Provide Level 2 support for end-user devices and business applications.
  • Support device migration, deployment, and onboarding activities.
  • Assist with application packaging, readiness assessments, testing, and validation.
  • Troubleshoot application compatibility, performance, and user access issues.
  • Support software installations, upgrades, and deployment activities.
  • Work closely with deployment teams during migration and cutover periods.
  • Manage incidents, service requests, and change activities in line with ITIL processes.
  • Escalate complex issues to specialist Level 3 teams where required.
  • Maintain accurate support documentation, knowledge articles, and ticket updates.
  • Assist with endpoint refresh and hardware replacement programmes.
  • Coordinate with business users to support testing and user acceptance activities.
  • Identify recurring issues and contribute to continuous service improvement initiatives.
  • Liaise with third-party vendors and support partners as needed.

Required Skills & Experience

  • Previous experience in a Level 2 Desktop, EUC, or Application Support role.
  • Strong troubleshooting and root cause analysis skills.
  • Experience supporting Windows desktop environments within enterprise organisations.
  • Knowledge of:
    • Windows 10 and Windows 11
    • Active Directory
    • SCCM / Microsoft Configuration Manager
    • Citrix and/or VDI environments
    • Microsoft Office 365
  • Experience using ServiceNow or similar ITSM platforms.
  • Understanding of software deployment and endpoint support processes.
  • Ability to manage multiple priorities in a fast-paced project environment.
  • Excellent communication and customer-facing skills.

Desirable Experience

  • Experience supporting Windows 11 migration projects.
  • Device refresh or hardware deployment experience.
  • Application testing and validation experience.
  • Experience within highly regulated or large-scale enterprise environments.
  • ITIL Foundation certification.

GCS is acting as an Employment Business in relation to this vacancy.

£250.00 - £350.00
Per day
GBP250 - GBP350 per day + Inside IR35
Added 21/10/2026
Reference: RP/EUC2nd_1792599627

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