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Role - 3rd Line EUC Support Engineer

Duration - 6 months with very likely extension

Location - Billingham, onsite 5 days a week

Spec -

We're seeking an experienced Level 3 EUC Engineer to join a large-scale enterprise transformation and device migration programme within a highly regulated pharmaceutical manufacturing environment.

This is a hands-on technical role focused on ensuring business-critical applications, endpoint technologies, and workplace services remain stable, secure, and operational throughout migration and deployment activities. You will act as the senior escalation point for complex technical issues, working across infrastructure, security, deployment, and application teams to support the successful delivery of a major workplace transformation programme.

Key Responsibilities

Provide Level 3 support for enterprise endpoint devices and applications across a complex IT environment.Act as the senior technical escalation point for application and EUC-related incidents.Design and implement technical solutions across the end-user computing landscape.Troubleshoot and resolve advanced application and endpoint issues.Support application readiness activities associated with device migration and workplace transformation projects.Investigate and remediate application compatibility issues across Windows environments.Coordinate application testing, validation, and user acceptance activities.Support software deployment, packaging, release management, and rollout activities.Work closely with EUC, Infrastructure, Networking, Security, and Project teams to resolve cross-functional technical challenges.Analyse logs, performance metrics, and system behaviour to perform root cause analysis.Support incident, problem, change, and release management processes in line with ITIL standards.Maintain technical documentation, support procedures, and knowledge base articles.Assist with application lifecycle management, upgrades, patching, and decommissioning activities.Support migration cutovers and deployment scheduling activities.Collaborate with third-party vendors and application owners to ensure successful onboarding and support.Ensure enterprise applications comply with organisational security and operational standards.

Required Experience

Proven experience in a Level 3 EUC, Desktop Engineering, Workplace Technology, or Application Support role.Strong troubleshooting, diagnostic, and root cause analysis skills.Experience supporting Windows-based enterprise applications and endpoint platforms.Experience working on large-scale IT transformation, migration, or deployment programmes.Experience with application packaging and deployment processes.Strong understanding of ITIL-based support environments.Experience working in complex enterprise organisations with multiple stakeholders.Ability to manage competing priorities within fast-paced project delivery environments.Excellent planning, coordination, and communication skills.

Technical Skills

Experience with the following technologies is highly desirable:

Microsoft Windows 10 & Windows 11Active DirectorySCCM / Microsoft Endpoint Configuration ManagerCitrix and VDI environmentsApplication PackagingEndpoint Management TechnologiesKiosk Mode and Secure Device ConfigurationsMicrosoft 365Group PolicySoftware Deployment and Release Management

Desirable Experience

Experience working within pharmaceutical, biotechnology, life sciences, or other regulated industries.Exposure to GMP, GxP, or validated environments.Experience supporting device refresh, Windows 11 migration, or large-scale workplace transformation programmes.Familiarity with application validation and compliance-driven change controls.ITIL Foundation certification.

GCS is acting as an Employment Business in relation to this vacancy.

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Role - 2nd Line EUC Support Engineer

Duration - 6 months with very likely extension

Location - Billinham, onsite 5 days a week

About the Role

We are seeking an experienced EUC Support Engineer to join a major end-user computing transformation programme. You will play a key role in supporting device migrations, application readiness activities, endpoint refresh initiatives, and user onboarding across a complex enterprise environment.

Working as part of a wider deployment and migration team, you will provide Level 2 support to end users, ensuring a smooth transition to new devices, applications, and workplace technologies while maintaining a high standard of customer service.

Key Responsibilities

Provide Level 2 support for end-user devices and business applications.Support device migration, deployment, and onboarding activities.Assist with application packaging, readiness assessments, testing, and validation.Troubleshoot application compatibility, performance, and user access issues.Support software installations, upgrades, and deployment activities.Work closely with deployment teams during migration and cutover periods.Manage incidents, service requests, and change activities in line with ITIL processes.Escalate complex issues to specialist Level 3 teams where required.Maintain accurate support documentation, knowledge articles, and ticket updates.Assist with endpoint refresh and hardware replacement programmes.Coordinate with business users to support testing and user acceptance activities.Identify recurring issues and contribute to continuous service improvement initiatives.Liaise with third-party vendors and support partners as needed.

Required Skills & Experience

Previous experience in a Level 2 Desktop, EUC, or Application Support role.Strong troubleshooting and root cause analysis skills.Experience supporting Windows desktop environments within enterprise organisations.Knowledge of:Windows 10 and Windows 11Active DirectorySCCM / Microsoft Configuration ManagerCitrix and/or VDI environmentsMicrosoft Office 365Experience using ServiceNow or similar ITSM platforms.Understanding of software deployment and endpoint support processes.Ability to manage multiple priorities in a fast-paced project environment.Excellent communication and customer-facing skills.

Desirable Experience

Experience supporting Windows 11 migration projects.Device refresh or hardware deployment experience.Application testing and validation experience.Experience within highly regulated or large-scale enterprise environments.ITIL Foundation certification.

GCS is acting as an Employment Business in relation to this vacancy.

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