L3 IT Support Engineer
Job Title: L3 IT Support Engineer
Contract: 12+ Months Contract (Extension Potential)
Schedule: Must be flexible to work day shifts, front-half nights, or back-half nights
Job Description:
We are loking for L3 IT Support Engineer to support critical infrastructure and hardware operations across multiple Operations facilities. This is a hands-on technical role working in a live, mission-critical environment, supporting hardware deployments, troubleshooting connectivity issues, executing technical procedures, and maintaining operational excellence across site infrastructure.
As part of a staff augmentation program, technicians will work alongside Amazon's existing site teams to provide onsite technical support during peak operational periods.
Key Responsibilities
- Build, image, configure, and deploy hardware equipment across facilities.
- Provide support for devices, peripherals, and connectivity-related issues.
- Perform Layer 1 and Layer 2 troubleshooting, including cabling, patching, and port diagnostics.
- Install and support fiber cabling, structured cabling, and rack-and-stack activities.
- Execute change management tasks and routine technical procedures following documented SOPs.
- Respond to technical incidents and emergent events within a live operational environment.
- Escalate issues appropriately when problems fall outside documented procedures.
- Manage and update tickets through enterprise ticketing systems.
- Support new team members and contribute to continuous improvement initiatives.
Required Qualifications
- Minimum 1 year of hands-on technical experience in a data center, critical facility, field service, infrastructure, or live-site environment.
- Experience building, imaging, and deploying hardware at scale.
- Strong understanding of computer hardware and peripheral devices.
- Knowledge of Layer 1 and Layer 2 networking concepts.
- Experience with structured cabling, patch panels, and fiber optics.
- Working knowledge of Windows 11.
- Comfortable working within Linux command-line environments.
- Ability to follow documented processes and standard operating procedures.
- Strong troubleshooting and problem-solving skills.
Preferred Qualifications
- Experience working in data centers or mission-critical facilities.
- CompTIA A+ certification or equivalent practical experience.
- Experience using ServiceNow or other ticketing platforms.
- Familiarity with rack-and-stack deployments.
- Previous experience supporting large-scale enterprise environments.
Shift Patterns
Candidates must be open to working any of the following schedules based on site allocation:
- Sunday to Wednesday | 2:30 PM - 12:00 AM
- Thursday to Sunday | 2:30 PM - 12:00 AM
- Monday to Friday | 9:00 AM - 5:00 PM
GCS is acting as an Employment Business in relation to this vacancy.
L3 IT Support Engineer
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