PC technician

United States of America Contract IT Support & Infrastructure

Reference: GCS83_1791318283

Position Overview

We are seeking a reliable and customer-focused PC technician to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

  • Image, configure, deploy, and maintain laptops and desktop systems
  • Provide technical support for Windows 11 and Linux environments
  • Troubleshoot hardware, operating system, and application-related issues
  • Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

  • Diagnose and resolve printer issues, including network-connected printers
  • Perform basic networking troubleshooting, including connectivity and cabling issues
  • Respond to equipment failures and restore service following documented SOPs
  • Assist with asset management and equipment lifecycle activities

Operational Support

  • Work assigned support tickets and service requests within SLA requirements
  • Execute Change Management (CM) activities according to established procedures
  • Respond to emergent technical events impacting site operations
  • Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications

  • Minimum 1 year of hands-on IT support experience
  • Experience with:
    • Laptop imaging and deployment
    • Printer troubleshooting and support
    • Basic networking concepts and troubleshooting
    • Windows 11 operating systems
    • Linux operating systems
  • Experience working within a ticketing system environment
  • Strong troubleshooting and problem-solving skills
  • Ability to follow documented procedures and technical SOPs
  • Excellent communication and customer service skills

Preferred Qualifications

  • CompTIA A+ Certification
  • Background supporting:
    • Experience working in large-scale enterprise environments
    • Familiarity with change management processes

GCS is acting as an Employment Business in relation to this vacancy.

COMPETITIVE SALARY

United States of America Contract IT Support & Infrastructure

Added 06/10/2026
Reference: GCS83_1791318283

PC technician

United States of America Contract IT Support & Infrastructure

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