Solution Account Manager
📍 Location: Hamburg, Germany (Hybrid) | Munich option available
📅 Contract: 18-Month Fixed-Term Contract with strong potential for permanent conversion
About the Opportunity
We are partnering with a global leader in digital technology and customer experience solutions that helps some of the world's most recognized brands create, manage, and optimize exceptional digital experiences. Due to continued growth, we are seeking a talented Solution Account Manager to join their Retention Team, supporting enterprise and mid-market customers across Eastern Europe.
This is a client-facing role that combines relationship management, commercial ownership, and strategic account development. You will act as the primary contact for an assigned portfolio of customers, driving renewals, identifying growth opportunities, and ensuring long-term customer success.
The Role
As a Solution Account Manager, you will work within a collaborative, cross-functional team supporting customers across Central and Eastern Europe. You will be responsible for managing existing customer relationships, overseeing contract renewals, and helping clients maximize the value of their digital experience solutions.
The ideal candidate is both relationship-driven and commercially minded, with a passion for helping customers succeed while uncovering opportunities to expand their use of innovative SaaS solutions.
Key Responsibilities
- Manage a portfolio of Digital Experience customers across Eastern Europe
- Act as the primary point of contact for existing clients across multiple solution areas
- Drive contract renewals while identifying opportunities for account growth and expansion
- Maintain strong customer relationships and serve as a trusted advisor
- Proactively identify and mitigate renewal risks to support customer retention goals
- Partner with internal teams and external stakeholders to deliver a seamless customer experience
- Support customer inquiries, concerns, and issue resolution when required
- Ensure customer data and account information remain accurate and up to date
- Promote solution adoption and value realization to maximize customer satisfaction
- Contribute to retention, ARR growth, and overall business success
What We're Looking For
- Strong communication, negotiation, and presentation skills in German and English
- Customer-first mindset with the ability to manage challenging conversations professionally
- Results-oriented approach with a high level of accountability and ownership
- Strong problem-solving skills and the ability to navigate complex customer environments
- Collaborative attitude and experience working across multiple teams and stakeholders
- A genuine passion for continuous learning and professional development
- Ability to remain calm and effective in fast-paced or high-pressure situations
Experience & Qualifications
- Approximately 3+ years of experience in SaaS sales, account management, customer retention, or renewals
- Proven success managing subscription-based customer relationships
- Experience working with enterprise or mid-market customers
- Demonstrated ability to achieve retention, renewal, churn reduction, and ARR objectives
- Experience managing complex renewal cycles and commercial discussions
- Comfortable working in cross-functional and matrixed organizations
- Strong analytical skills with a data-driven approach to forecasting and pipeline management
- Fluent German and English language skills (written and spoken)
Why Apply?
- Opportunity to join a globally recognized technology organization
- High-impact customer-facing role with exposure to innovative digital solutions
- International environment working with customers across Europe
- Hybrid working model with flexibility to be based in Hamburg or Munich
- Excellent opportunity for long-term career growth, with potential for permanent employment following the initial contract
GCS is acting as an Employment Business in relation to this vacancy.
Solution Account Manager
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