Helpdesk Technician

Reference: 6894_1792178735

We're looking for a hands-on L3 Site Technician to support hardware, infrastructure, and end-user technology in a mission-critical operations environment. This role is ideal for someone with experience in hardware deployment, desktop support, networking, or data center operations.

What You'll Do

  • Build, image, configure, and deploy hardware and devices.
  • Troubleshoot desktops, peripherals, connectivity, and network issues.
  • Perform rack-and-stack activities, fiber cabling, and structured cabling work.
  • Handle Layer 1/Layer 2 troubleshooting and device-level fault isolation.
  • Work tickets, perform routine maintenance, and support change management activities.
  • Escalate issues when required and follow documented procedures.
  • Support site technology operations and continuous improvement initiatives.

What We're Looking For

  • 1+ year of hands-on IT support, field services, infrastructure, or data center experience.
  • Experience with hardware deployment and troubleshooting.
  • Knowledge of Windows OS and basic Linux command-line usage.
  • Understanding of networking fundamentals, cabling, and connectivity troubleshooting.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • ServiceNow experience is a plus.
  • CompTIA A+ or equivalent experience preferred.

Ideal Candidate

A reliable technician who enjoys hands-on work, follows processes, adapts quickly, and can confidently troubleshoot hardware and connectivity issues in a live operational environment.

GCS is acting as an Employment Business in relation to this vacancy.

COMPETITIVE SALARY
Added 16/10/2026
Reference: 6894_1792178735

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