Role: IT Service Desk Engineer

Type: Contract - 6 - 12 Months

Location: Dublin, Ireland (5 days onsite)

About the company: A leading global IT services company, specializing in digital transformation, cloud, and cybersecurity. Operating in 70+ countries, it delivers innovative tech solutions across industries.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements and skills

  • Proven experience as a help desk technician or other customer support role
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered

***No Sponsorship Available***

*** Only 1G dependents/Stamp 4/EU Citizen's can apply***

The Next Step for you: Should this position be of interest to you, please forward your CV to Pankaj Sharma at GCS Recruitment specialists at [email protected] or call on +353-46901-1902.

GCS is acting as an Employment Business in relation to this vacancy.

Negotiable

Ireland

Contract

Added 17/04/2025

IT Service Desk Engineer

Ireland
Contract

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