Tier 1 Bank - Hybrid - DEX Manager - £100,000Role - DEX ManagerType - PermanentLocation - Hybrid /... Read more
Tier 1 Bank - Hybrid - DEX Manager - £100,000
Role - DEX Manager
Type - Permanent
Location - Hybrid / London - 3/4 days per week in a Liverpool Street office
Salary - £100,000 + Benefits
Role
The Digital Employee Experience (DEX) CoE delivers consistent and proactive IT services that support colleagues across EMEA with a smoother, more reliable digital experience. For employees, this means quicker resolutions, clearer communication and confidence that support will be available and effective whenever they raise a ticket, visit a TechBar or use our digital tools.The Operations Manager provides end to end operational ownership of end user services across EMEA, bringing Desktop Support, the London TechBar and TechBar enablement across EU EMEA into a single operating model. The role turns regional DEX strategy into local delivery that feels seamless for employees, ensuring issues are resolved quickly, knowledge is readily available and services continually improve based on real usage and feedbackThe Operations Manager also acts as service owner for Microsoft 365 and other core productivity platforms, ensuring they remain stable, well governed and easy to adopt. Partnering with DEX Insights, the role converts operational data into practical action so that trends are addressed early, priorities are clear and improvements are measurable for both ITSD and the colleagues we support.The role involves occasional travel across EMEA as required to support regional alignment and governance.
Tasks
Leadership & People Development
Execute the EMEA DEX operating model and TechBar standards through site operating practices, ensuring consistent adoption across the regionLead Desktop and TechBar Team Leads and build a culture of professionalism, accountability and continuous improvementDefine the workforce strategy including structure, recruitment, succession planning and capability development, and embed SME roles and the DEX skills matrixProvide coaching and mentoring to frontline leaders and senior engineers to strengthen leadership capabilityAgile Facilitation & Continuous Improvement
Champion agile delivery across Desktop and TechBar squads and ensure ceremonies, backlog prioritisation and iterative improvements are fully embeddedOwn the operational improvement backlog to reduce recurring issues, remove workarounds and prevent the re‑introduction of known risksDrive adoption of Knowledge‑Centred Service (KCS) to improve knowledge creation, maintenance and reusePartner with DEX Insights to prioritise improvements based on data, user sentiment and trend analysisOperational Oversight
Take accountability for BAU operations and incident recovery across Desktop and TechBar and act as the senior escalation point for critical incidentsMaintain consistent service standards across walk‑up and remote channels and introduce ServiceNow Walk‑Up appointment scheduling where appropriateMaintain compliance with enterprise standards, policies and risk controls across all locationsEnsure compliance , monitor service performance and drive corrective actions to meet SLAs and KPIs.Resource & Service Management
Set the regional coverage model for Desktop and TechBar and balance capacity, skills and demand across sitesOversee the EUC asset lifecycle, including procurement, stock management and disposal, through local teams and shared playbooksStakeholder Engagement
Build strong relationships with senior stakeholders, Infrastructure teams, resolver groups and vendors and represent DEX in governance and planning forumsCommunicate proactively with end users and senior leadership to promote adoption and training of EUC capabilitiesGovernance, Reporting & Insights
Standardise and monitor KPIs and customer metrics across EMEA and publish an operational scorecard with DEX InsightsProvide executive‑level reporting on performance, risks and strategic initiatives and maintain audit readiness and regulatory complianceUse DEX Insights dashboards to track workloads, trends and benefit realisation and demonstrate the impact of improvementsMicrosoft 365 Service Ownership
Own the operation of M365 end‑user services, including Teams, Outlook, SharePoint, OneDrive and Office apps, with disciplined change management, feature enablement and adoptionPartner with Platform Engineering, Infrastructure and IT Security to maintain service stability, resilience and performance and plan controlled rollouts and communicationsProactive & Data‑Driven Operations
Ensure full operational use of ServiceNow across incidents, requests, walk‑up, problem and knowledge, supported by dashboards for workload and trend monitoring
GCS is acting as an Employment Agency in relation to this vacancy.
Read lessLondon, England, United KingdomPermanent
We're looking for a hands-on Electrical Engineer who thrives in the lab and enjoys solving problems where failure... Read more
We're looking for a hands-on Electrical Engineer who thrives in the lab and enjoys solving problems where failure isn't an option.
This is an opportunity to work on advanced satellite communication hardware built around custom silicon, high-speed digital architectures, and complex phased-array systems. You'll be responsible for transforming newly manufactured boards into flight-ready hardware through bring-up, validation, root-cause analysis, and relentless debugging.
If you're the engineer who gets called when a board won't boot, a high-speed link won't train, or a power rail doesn't behave as expected, we want to talk to you.
What You'll OwnLead first-time bring-up of complex satellite electronics and high-performance digital hardware.Power-on, debug, and validate newly fabricated boards.Investigate and resolve electrical, signal integrity, power integrity, and system-level issues.Execute validation plans covering functionality, performance, reliability, and high-speed interfaces.Drive hardware improvements by partnering directly with design engineers on future revisions.Support integration and test activities across multidisciplinary engineering teams.Deliver thoroughly validated hardware ready for downstream system and antenna testing.Influence next-generation designs through hands-on engineering feedback.The HardwareYou'll work with:
Dense multilayer PCB designsCustom ASIC-based platformsHigh-speed serial interfacesAdvanced communication systemsLarge-scale phased-array electronicsMulti-gigabit networking architecturesMission-critical hardware operating in demanding environmentsWhat We're Looking ForRequired
8+ years of hardware-focused Electrical Engineering experience.Demonstrated experience designing and debugging complex PCBs.Strong expertise in board bring-up, validation, and root-cause analysis.Deep familiarity with:DDRPCIeJESD204Ethernet (25G+)SerDes-based architecturesExtensive hands-on use of:OscilloscopesLogic analyzersProtocol analyzersHigh-speed test equipmentExperience supporting products from concept through manufacturing.Preferred
Satellite, spacecraft, launch vehicle, aerospace, defense, or other mission-critical hardware experience.Phased-array, radar, communications, or RF systems exposure.ASIC, SoC, or FPGA-based hardware platforms.Python-based lab automation.Experience working in fast-paced development environments where hardware ships quickly and ownership is expected.Ideal BackgroundsWe'd especially love to hear from engineers who have worked on:
Satellite systemsBroadband space networksSpacecraft avionicsLaunch vehicle electronicsFlight hardwareDefense communications systemsAdvanced networking hardwareHigh-performance computing platforms
GCS is acting as an Employment Business in relation to this vacancy.
Read lessRedmond, Washington, United States of AmericaContract
TECHNICAL LEAD - IDENTITY & ACCESS MANAGEMENT (IAM) - CONTRACTSheffield | Hybrid (1-3 Days On-Site)Until 30th November 2026... Read more
TECHNICAL LEAD - IDENTITY & ACCESS MANAGEMENT (IAM) - CONTRACT
Sheffield | Hybrid (1-3 Days On-Site)
Until 30th November 2026 | High Chance of Extension
£600-650 Per Day | Umbrella (Inside IR35)
A global financial services organisation is delivering a large-scale Identity & Access Management (IAM) transformation and is looking for an experienced Technical Lead to help shape and deliver next-generation identity services. This is an opportunity to lead the technical direction of a major enterprise programme, driving secure, scalable IAM solutions across a complex global environment.
Lead the technical design and architecture for enterprise IAM solutions.Define and maintain High & Low Level Designs (HLDs/LLDs).Drive technical decision-making, solution governance, and technology selection.Ensure alignment with security, enterprise architecture, and regulatory standards.Champion Zero Trust and Identity-First security principles.Provide technical leadership, mentoring, and design assurance across engineering teams.Support delivery planning, technical risk management, and cross-team integration.Ensure solutions are secure, resilient, scalable, and production-ready.SKILLS NEEDEDProven experience leading enterprise IAM programmes within Financial Services.Strong background in Identity & Access Management, Authentication, and Authorisation.Experience designing secure, scalable architectures in complex enterprise environments.Knowledge of Zero Trust, Identity Lifecycle Management, Secrets Management, and API Security.Experience with DevSecOps, Secure SDLC, cloud-native security, and automation.Strong stakeholder management and communication skills across technical and business teams.Experience working within Agile delivery environments.Bonus: Experience with Workload Identity, Policy-as-Code, Certificate Lifecycle Management, Event-Driven Identity Integration, and Observability.
YOUR IMPACTYou'll play a key role in transforming enterprise Identity & Access Management for a global banking organisation, helping deliver secure, scalable identity services that underpin critical business operations. Your technical leadership will shape future architecture, improve operational resilience, and support the delivery of one of the organisation's largest security transformation programmes.
Sound good? Apply ASAP - this opportunity is expected to move quickly.
GCS is acting as an Employment Business in relation to this vacancy.
Read lessSheffield, England, United KingdomContract
This role requires UK wide travel (expenses covered except for base location) Job Description:Act as the principal People... Read more
This role requires UK wide travel (expenses covered except for base location)
Job Description:
Act as the principal People strategic advisor to senior leaders, using insight, business knowledge and external trends to shape workforce and organisational decisions.Translate business strategy into a clear, actionable people plan aligned to the division's current and future needs.Anticipate workforce challenges and proactively design long-term people solutions to build organisational capability.Lead, coach, and develop a team of HR Managers and People Partners to deliver a high-quality, consistent partnering service.Build a high-performing, inclusive People team culture focused on accountability, service excellence, and continuous improvement.Provide thought leadership and escalation support on complex people matters.Navigate the organisation's HR infrastructure including CoEs, Shared Services, Talent, Reward, HR Change, and ER Shared Services to secure the best outcomes for stakeholders.Role-model how to operate effectively within a matrixed structure, ensuring clarity, alignment, and joined-up delivery.Lead major people-related transformation projects across Technical Services.Own the end-to-end delivery of assigned change initiatives from discovery and design through to implementation and adoption.Ensure change programmes strengthen the Sector and technical talent pipeline, enhance mobility, and support operational excellence.Shape organisational structures, role clarity, and workforce plans to deliver long-term strategic goals.Lead organisational change initiatives, ensuring robust consultation, communication, and risk management.Drive the talent and succession strategy across the population partnering with L&D/Talent CoEs.
Key responsibilities:
Strengthen leadership capability across their sector and the wider Technical Services.Provide strategic oversight of people risk across the Sector, ensuring issues are identified early and handled consistently.Leverage Shared Services and specialist ER support effectively, setting clear ways of working, expectations, and escalation routes to ensure timely, high‑quality outcomes.Act as the senior escalation point only where there is material commercial or reputational risk, complex stakeholder considerations, or significant organisational impact (without taking ownership of day‑to‑day case management).Review Shared Services insight and themes to identify systemic issues (e.g., leadership capability, hotspots, recurring patterns) and sponsor preventative interventions.Build leader capability by coaching senior stakeholders on decision quality, risk management, and accountability for sustainable outcomes.Use people analytics to identify trends and opportunities monitoring key people metrics and creating a culture of data-driven decision-making. CompetenciesStrategic Thinking & Business Insight - Connects people strategy to commercial and operational priorities.Influencing & Stakeholder Leadership - Guides and challenges senior leaders effectively
GCS is acting as an Employment Business in relation to this vacancy.
Read lessBirmingham, England, United KingdomContract
This role requires UK wide travel (expenses covered except for base location) Job Description:Act as the principal People... Read more
This role requires UK wide travel (expenses covered except for base location)
Job Description:
Act as the principal People strategic advisor to senior leaders, using insight, business knowledge and external trends to shape workforce and organisational decisions.Translate business strategy into a clear, actionable people plan aligned to the division's current and future needs.Anticipate workforce challenges and proactively design long-term people solutions to build organisational capability.Lead, coach, and develop a team of HR Managers and People Partners to deliver a high-quality, consistent partnering service.Build a high-performing, inclusive People team culture focused on accountability, service excellence, and continuous improvement.Provide thought leadership and escalation support on complex people matters.Navigate the organisation's HR infrastructure including CoEs, Shared Services, Talent, Reward, HR Change, and ER Shared Services to secure the best outcomes for stakeholders.Role-model how to operate effectively within a matrixed structure, ensuring clarity, alignment, and joined-up delivery.Lead major people-related transformation projects across Technical Services.Own the end-to-end delivery of assigned change initiatives from discovery and design through to implementation and adoption.Ensure change programmes strengthen the Sector and technical talent pipeline, enhance mobility, and support operational excellence.Shape organisational structures, role clarity, and workforce plans to deliver long-term strategic goals.Lead organisational change initiatives, ensuring robust consultation, communication, and risk management.Drive the talent and succession strategy across the population partnering with L&D/Talent CoEs.
Key responsibilities:
Strengthen leadership capability across their sector and the wider Technical Services.Provide strategic oversight of people risk across the Sector, ensuring issues are identified early and handled consistently.Leverage Shared Services and specialist ER support effectively, setting clear ways of working, expectations, and escalation routes to ensure timely, high‑quality outcomes.Act as the senior escalation point only where there is material commercial or reputational risk, complex stakeholder considerations, or significant organisational impact (without taking ownership of day‑to‑day case management).Review Shared Services insight and themes to identify systemic issues (e.g., leadership capability, hotspots, recurring patterns) and sponsor preventative interventions.Build leader capability by coaching senior stakeholders on decision quality, risk management, and accountability for sustainable outcomes.Use people analytics to identify trends and opportunities monitoring key people metrics and creating a culture of data-driven decision-making. CompetenciesStrategic Thinking & Business Insight - Connects people strategy to commercial and operational priorities.Influencing & Stakeholder Leadership - Guides and challenges senior leaders effectively
GCS is acting as an Employment Business in relation to this vacancy.
Read lessBirmingham, England, United KingdomContract
Key roles and responsibilities As the Business change and adoption lead, you will have a number of challenging... Read more
Key roles and responsibilities
As the Business change and adoption lead, you will have a number of challenging responsibilities including:
Engagement:
Work with the programme team to align on the "case for change", the "Why", "What" and "how"Engage with senior stakeholders to articulate the programme vision and end stateStorytelling and ability to manage senior stakeholders through the deployment timelinesCreate and execute a plan of engaging the regional leads to drive local transformationsBuild and develop a sponsor coalition and a change network who embrace the change and help their colleagues to do the sameDefine the change and adoption approach for the digital transformationAbility to pre-empt resistance and manage their reduction
Adoption responsibilities
Define the KPIs which determine success and benchmark what good looks, considering lead and lag indicators for successReport against these metrics to the programme team and create targeted action plans for areas in need of more supportManage and monitor deployments and their success, implementing action plans and mitigations
User Experience Research
Identify the need for user research and the key personas needed to be engagedTurn research findings into tangible outputs, whether training assets, targeted communication or more focussed business engagement
Marketing and branding
Ability to visualise, imagine and think beyond existing ways of workingDevelop innovative and fun ways to introduce the product using concepts from marketing and brandingCreate eye catching content, be bold and brave in trying out new ideas, colours, conceptsAbility to use in-house social media channels to promote campaignsRun a hybrid mix of digital and face to face customer contact sessions to excite and educateExplore the use of AI to introduce cutting edge marketing and branding thinking
Training
Lead the creation of a range of training channels and content, and ensure the business is set-up to embrace the change. From self-led, classroom-based to on-demand learning, byte sized and gamification we need to cater for all kinds of behavioural learning preferences
Communications
Create a multi channel, flexible and scalable communication approach, identifying key messages, communications channels and finding the balance between end-user scale and end-user impact
Programme & People Leadership, Problem solving
Work closely with programme team and market leadership teams to agree deployment timelines, sequencing, inclusions and exclusionsAttend regular stand-ups, be responsive, prompt and collaborative in approachAnticipate and remove roadblocks to delivery. Ask questions when you do not understand, take ownership of problems and escalate when needed (remaining calm, knowing when to escalate, escalates with possible solutions)Manage Risks and Issues through appropriate tracking and involving key members of the programme/project team as appropriate.Develops communication and reporting strategy, coordinates between project teams for progress reviews, key decisions, documentation and approvals.Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful deliveryKeeps focus on the medium and long term goals and the Group's values particularly when under short term pressure
Knowledge
Change management expertise - In depth appreciation of human-centric change, how to make change happen, story tellingAbility to see stories beyond numbers, comfort with large data sets and distilling key information / messaging from complex dataHigh level understanding project management methodologies and toolsUnderstanding of banking / and understanding of how change drives benefits for , its customers and other stakeholders
Experience
Experience of managing change within a global digital transformation programmeExperience of working in a banking environment, matrix organisation and change projectsEvidence of strong communication and influencing skillsGood verbal and written communication skills
Capabilities
Grit, resilience and ability to push through and complete the job at paceResourceful, build partnerships, trusted relationships and managing resistanceChange management, storytelling, stakeholder engagementContent creation, disruptive marketing, use of social media for promotions / campaigns, basics of brandingsUse of AI to drive product adoption, customer reach, innovative campaigns, use cases and adoption analyticsDealing with ambiguity and structured thinking / analytical skillsIndependent decision MakingLeading self and OthersCritical thinking, analytical and problem-solving skills
GCS is acting as an Employment Business in relation to this vacancy.
Read lessSheffield, England, United KingdomContract
Key roles and responsibilities As the Business change and adoption lead, you will have a number of challenging... Read more
Key roles and responsibilities
As the Business change and adoption lead, you will have a number of challenging responsibilities including:
Engagement:
Work with the programme team to align on the "case for change", the "Why", "What" and "how"Engage with senior stakeholders to articulate the programme vision and end stateStorytelling and ability to manage senior stakeholders through the deployment timelinesCreate and execute a plan of engaging the regional leads to drive local transformationsBuild and develop a sponsor coalition and a change network who embrace the change and help their colleagues to do the sameDefine the change and adoption approach for the digital transformationAbility to pre-empt resistance and manage their reduction
Adoption responsibilities
Define the KPIs which determine success and benchmark what good looks, considering lead and lag indicators for successReport against these metrics to the programme team and create targeted action plans for areas in need of more supportManage and monitor deployments and their success, implementing action plans and mitigations
User Experience Research
Identify the need for user research and the key personas needed to be engagedTurn research findings into tangible outputs, whether training assets, targeted communication or more focussed business engagement
Marketing and branding
Ability to visualise, imagine and think beyond existing ways of workingDevelop innovative and fun ways to introduce the product using concepts from marketing and brandingCreate eye catching content, be bold and brave in trying out new ideas, colours, conceptsAbility to use in-house social media channels to promote campaignsRun a hybrid mix of digital and face to face customer contact sessions to excite and educateExplore the use of AI to introduce cutting edge marketing and branding thinking
Training
Lead the creation of a range of training channels and content, and ensure the business is set-up to embrace the change. From self-led, classroom-based to on-demand learning, byte sized and gamification we need to cater for all kinds of behavioural learning preferences
Communications
Create a multi channel, flexible and scalable communication approach, identifying key messages, communications channels and finding the balance between end-user scale and end-user impact
Programme & People Leadership, Problem solving
Work closely with programme team and market leadership teams to agree deployment timelines, sequencing, inclusions and exclusionsAttend regular stand-ups, be responsive, prompt and collaborative in approachAnticipate and remove roadblocks to delivery. Ask questions when you do not understand, take ownership of problems and escalate when needed (remaining calm, knowing when to escalate, escalates with possible solutions)Manage Risks and Issues through appropriate tracking and involving key members of the programme/project team as appropriate.Develops communication and reporting strategy, coordinates between project teams for progress reviews, key decisions, documentation and approvals.Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful deliveryKeeps focus on the medium and long term goals and the Group's values particularly when under short term pressure
Knowledge
Change management expertise - In depth appreciation of human-centric change, how to make change happen, story tellingAbility to see stories beyond numbers, comfort with large data sets and distilling key information / messaging from complex dataHigh level understanding project management methodologies and toolsUnderstanding of banking / and understanding of how change drives benefits for , its customers and other stakeholders
Experience
Experience of managing change within a global digital transformation programmeExperience of working in a banking environment, matrix organisation and change projectsEvidence of strong communication and influencing skillsGood verbal and written communication skills
Capabilities
Grit, resilience and ability to push through and complete the job at paceResourceful, build partnerships, trusted relationships and managing resistanceChange management, storytelling, stakeholder engagementContent creation, disruptive marketing, use of social media for promotions / campaigns, basics of brandingsUse of AI to drive product adoption, customer reach, innovative campaigns, use cases and adoption analyticsDealing with ambiguity and structured thinking / analytical skillsIndependent decision MakingLeading self and OthersCritical thinking, analytical and problem-solving skillsGCS is acting as an Employment Business in relation to this vacancy.
Read lessSheffield, England, United KingdomContract
A Transformation Change Lead sets the change strategy for programmes and leads the planning, delivery and implementation of... Read more
The role will support on creating a consistent approach to change management over the portfolio in conjunction with Head of Transformation and will be allocated to individual programme/s to support their deliveries.
GCS is acting as an Employment Business in relation to this vacancy.
Read lessGreater London, United KingdomContract
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