Application Development Analyst
Job Summary
We are seeking an experienced Senior Application Developer / Systems Analyst to design, develop, implement, integrate, and support enterprise applications and customer interaction solutions. The ideal candidate will work closely with business stakeholders and technical teams to deliver scalable, high-quality solutions aligned with business goals and architectural standards. This role requires strong experience in application development, systems analysis, SDLC, system integrations, and exposure to Contact Center technologies such as IVR, Telephony, CTI, Call Routing, Workforce Management, and Customer Experience platforms.
Key Responsibilities
- Gather and analyze business and technical requirements.
- Design, develop, test, deploy, and support enterprise application solutions.
- Participate in all phases of the Software Development Life Cycle (SDLC).
- Develop high-quality, reusable, and maintainable code.
- Support application integrations between business systems and contact center platforms.
- Contribute to application, component, and data architecture design.
- Monitor application performance and resolve production issues.
- Support IVR, call routing, customer interaction, and telephony-related applications.
- Evaluate new technologies and recommend process improvements.
- Ensure solutions meet quality, security, and architectural standards.
Required Technical Skills
- Software Development (Java, C#, .NET, Python, or similar)
- System Analysis & Solution Design
- API Development & Integration
- REST/SOAP Services
- SQL & Database Development
- Application Architecture
- System Integration
- Testing & Production Support
- SDLC Methodologies
Contact Center & Telephony
- Contact Center Platforms
- Call Center Technologies
- IVR (Interactive Voice Response)
- Telephony Systems
- CTI (Computer Telephony Integration)
- Call Routing
- Workforce Management Solutions
- Customer Experience Platforms
Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
- 10+ years of experience in software development and systems analysis.
- Strong experience in enterprise application development and system integrations.
- Experience supporting or developing Contact Center/Call Center applications is preferred.
- Strong analytical, problem-solving, and communication skills.
- Experience working in production support and cross-functional environments.
GCS is acting as an Employment Business in relation to this vacancy.
Application Development Analyst
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